Verisure UK Reviews

Name: Verisure UK
Rating: 3.15

3.2 Rating 578 Reviews

54 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

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“The service I am having from Verisure is so bad. The alarm is not functioning and they keep cancelling the engineer. Once they install they dont care at all. It is only about the money. I would not give 1 star. Never reach them on the phone either.”

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Posted 2 years ago

“Do not install Verisure. Awful service, amd when you want to cancel they have to call you, there is no other way to cancel. They only call when it is not convienent amd if you are not reachable they close the cancellation ticket. Awful awful service.”

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Posted 2 years ago

“OMG😳. Just read the reviews for this company …… Wow Not looking good is it? I had the rep (s) round after contacting the company via phone the day before to arrange a ‘visit’ re cost etc They came on a Monday after me emphasising that I ONLY wanted a rough ish price and I’m not a time waster and ‘ pleeeease don’t waste mine ‘… I only wanted the doorbell really with built in camera etc but was told that you have to have the alarm system too which I didn’t really need … However I must say that the price did seem reasonable for both alarm & bell I said I would let them know on the Friday ‘please don’t keep ringing me though’ I said jokingly as I won’t have made my mind up till then Then they mentioned the ‘add ons’ ie the monthly cost of operating the set up which straight away turned me off to be honest Anyhoo they rang me the next day ..I didn’t answer ( after seeing their number on my phone ) Then on the Wednesday again three times … I didn’t answer again but rang them later on in the day Told them again that I wouldn’t decide till the Friday as I told them originally They rang again on the Thursday so I just told them no thanks It felt like he was in a hurry then to end the call …. Might have been my imagination? Toooooo much pressure selling for me. Thought that was stopped years ago but obviously it hasn’t I fear watchdog will end up having Verisure on as a ‘guest’ pretty soon ☹️ Someone else from the company rang me again on the Saturday pm to ask me if I had decided if I was going ahead ?? and to ask about the salesmen ‘s conduct on their visit (which was good to be honest) Really sorry guys but the product sells itself And a doorbell camera only option would be nice too Just saying Please don’t ruin your reputation … your relatively new on the scene Us homeowners don’t like being ‘pestered’ for want of a better word Three stars cos your salesmen were polite and friendly on the visit 🙏”

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Posted 2 years ago

“Very disappointed with the customer service I think whoever on Verisure company he should take a look at the all reviews I think about what kind of customer service they provide !!! today I have a very bad experience and I tried my best to keep my contract with verisure and they keep pushing me for money and it’s not fair I don’t think I’ve been treated fairly and now they’re taking me to the collection department I haven’t done anything wrong however I’m looking forward to hear from customer service or any supervisors or even the owner to explain everything thank you”

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Posted 2 years ago

“Avoid this company at all costs. I receive endless marketing calls from mobile numbers.”

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Posted 2 years ago

“If I could give minus stars I would! Awful company! The agent mis-sold the equipment over the phone to us! Doesn't do what we were told it would do (i.e., we were told that we would get a CCTV type camera in living room to record movement in real time- it's a device that takes pictures as hoc and not very good pictures at that!) Not professional installers and the fitter didn't know anything about the equipment they were installing! Bombarding me with invoices after I cancelled (don't get me started on that- you have to jump through several hoops backwards and then forwards again, plus stand on your head and touch your nose to cancel!) Threatening debt collectors to my door! I could go on and on.... Please avoid at all costs!”

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Posted 2 years ago

“Misleading customers by sales rep and his manager called Abdul. Misleading the customer by not give 50% discount and free doorbell. All are in their website”

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Posted 2 years ago

“Don't use this Company they are crooks! They are ripping my 85yr old mother off by avoiding calls emails requesting cancellation. They won't talk to me so next step is to get the bank onto them and get her money back that way. Then we are going to make it as difficult for them to get their equipment back!”

Helpful Report

Posted 2 years ago

“Verisure U.K. cancellation procedures make it impossible to cancel their subscription. I have been trying since July to cancel. They promise to call back, but they never do. When you call to chase up, they say they can only fill in a customer return call form, they will call within 3 working days, but they don’t. I can see from other complaints here, I am not alone in this experience. As it is impossible to get them to acknowledge my cancellation request, I have now stopped my direct debit in December and they are still pursuing me for payments. I have now reported them to the Trading Standards and recommend that everyone with a complaint should do the same so that they are investigated formally. https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/”

Helpful Report

Posted 2 years ago

“PLEASE AVOID AND AVOID, FRAUD COMPANY, NO WAY TO CANCEL the services( no services at all), hidden charges, and after 10 month of request cancellation, they were still charging me and sending bills threating me to pay while I requested the cancelation, NO WAY TO WIN, its all about Money and sneaky people know how to play with wards and contract section. NOW to cancel, they asked me to pay £100 pounds or to come and take the cameras, very sad as I thought I own the cameras after I paid over £500 and monthly £36. However, I cancelled the contract and I will pay another £100, I already paid 3 month of cancelation service, and they will send an engineer to take the equipment from my house. NOT RECOMMENDED AT ALL, PLEASE PLEASE AVOID SERIOUSELEY. NOTE: they have no department of cancelation and the email is not accepted by them.”

Helpful Report

Posted 2 years ago

“Awful company. They miss-sell and then want to charge for a system that is not adequate. Constantly having false triggers and they turn half of the system off meaning any one is free to access as long as they don't use the front door. We are now locked in a legal battle as I am out Almost £1000 for an alarm that doesn't work or be monitored apropriotly.”

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Posted 2 years ago

“Feel safer,in a very bad area ,further up the road,my council here does very little to help and im disabled,also verisure understand this,wish id done it sooner ,would have saved my garden from conplete destruction by these yobs.”

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Posted 2 years ago

“We had verisure install in october 2021 we paid by debit visa sum off £600.50,the system was not working and called verisure for an electrician to solve the problem they kept giving dates which was not honoured so we stopped the direct debit monthly payments,we told verisure many times we wanted a refund they kept lying and fobbing us off..We decided to contact our bank to refund our monies in full and the bank took the dispute to verisure..Verisure are now disputing all claims and demanding monies back and equipment as they keep saying we dont own it!!! However we are in a better position than them as we have full refund from our bank and the equipment,we have offered them either we keep the equipment and pay them back and or we keep monies and they take equipment,they are stumped at the moment as to what to do!!!..I advise people if you paid by credit card and or directly through your bank by card transfer the bank will honour your monies when you explain your problem with Verisure and they will chase the money bank as the bank dont want to be out of pocket..Always record your call when talking to verisure but do inform them that you are recording calls ,also email them in all correspondence so you have a paper trail...Good luck but do not let them bully you and listen to their hard pressed speeches!!!”

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Posted 2 years ago

“Absolute garbage beware this company is just useless. I told them they were too expensive but they keep ringing me back at all times of day and night. Don’t waste your time with them.”

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Posted 2 years ago

“I would give zero rating if the option is available.They charge different price every three months instead the contracted amount.They haven’t send me a copy of contract even I request multiple times.We were told that it is on one month notice but when we given notice the customer service said we should give three months notice.when I refuse and ask them to send the contract they start threating over the call.Be aware of this company.”

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Posted 3 years ago

“My neighbours had one nothing but problems there now out of contract and since the guy came and took the Sim card out I’ve had nothing but more problems I’m after an alarm but I’m gonna stay well clear of this company”

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Posted 3 years ago

“I've had a Verisure alarm for coming up three years. I've experienced lots of issues; some annoying, some minor and some that have been serious eg sensors not being connected and therefore monitored. Along the way customer service has been terrible - everything is hard work and very slow. It's been a poor service for a premium price. Given all this I've decided to terminate my contract at the end of the 36 month term. Despite following the letter of the contract and providing written notice two months in advance, their 'customer resolution' rep told me they cannot accept notice (!!) and I need to call back closer to the end date to cancel and book and engineer to remove the equipment. They're basically in breach of their own contract in what is an obvious ploy to make it difficult to leave. I am now having to go down the legal route to resolve. My advice is to avoid. There are equally as good if not better systems available for less money. I'm moving to one that actually cares about its customers and level of service.”

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Posted 3 years ago

“WOW, felt like a timeshare sale!!! Salesman was very pushy with my wife and made her feel very uncomfortable. Until I walked in. He still tried the hard sell, but was trying it with someone who an hour earlier looked online, did some research and discovered about the monthly subscription (the he never mentioned) and the cheap quantity of this equipment. Sent him off and called a reputable alarm company.”

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Posted 3 years ago

“Was looking for and alarm and made the mistake of calling verisure. I was sold a managers deal and asked to submit £199 upfront. I decided to pay 100 pounds and I was given an appointment . I was sent an email and then realised that I was going to have to sign up for a subscription of 30 pounds a month which the agent had not mentioned in our conversation. I called the next day to get my money back and I stated that I had not been informed about the monthly subscription. The agent that I spoke to started to become argumentative and stated that I was told that I was told this information. I stated that this was not the case and I would like my money back. He tried to argue and I still asked for a refund. H E slammed the phone down on me and I had to call back and I spoke to a lady called KIRSTY who apologised and said that she would process my refund. I will be waiting for this refund .”

Helpful Report

Posted 3 years ago

“This company has a diabolical moral and ethical standard. We have just reported an incident to the police- where a verisure technician had entered our property after speaking with me directly to wait as I was not home. He called half an hour before appointment saying he already there. And I said we were expecting him at half 4 I will be 10 15 minutes . He then called a few minutes later saying that he is there. I said well I am not going to be back for another 10 15 minutes as I’m on the road. And our time expected was 4.30- 6.30pm. We said we would open the door for him when we come back to do his job. Instead this man knocks continuously on the door maybe after seeing a light on or something . And my youngest sister was home - who is unable to make any decisions about the work or even know what work is to be carried out. He lies and tells her that he had spoken to me regarding coming into the house - when the specific instruction was to wait until the appointment time for my return. He said he was happy to wait. Instead he comes in - how thick can someone be does he not know any rules or principles to enter a customers house? If we said we are coming back shortly and told him wait . Why would he force his way in? My sister being very young, believed his statement that he has already spoke To me and let him in to do his work . He did not check her age or check with me that it would be okay to go to the property. Because he knows he was supposed to wait. We did not permit him to enter the house as no decision makers or owners are there. Work should not be carried out. When my sister called asking what he is supposed to do. We stayed on the line to make sure my sister was safe for those 8 minutes on our journey back to the house. When we returned home we asked him why he did this. He lied again and said he thought the young girl who opened the door was the owner - he thought a young kid owned the house ? And she doesn’t know a thing about his appointment or what work is to be Carried out? Further more he made up some other stupid things to try and validate what he clearly did. This is completely unacceptable and very serious to do something we have said not to. Lots of things are happening to young girls all over london and outskirts - there is no way that we would allow him in the house alone with only my youngest sister there. We always have two of us in the house for any outsider service. She is not even a decision maker so how could he start working with out asking her age and go against what he was instructed by the client and owners. When I called verisure to report them thinking that they would take it seriously they did not. Instead they started to patronise us and we’re reluctant to even admit how wrong this was. This is highly immoral disgusting attitude they have to not take this seriously. They hire anybody looking to earn and care about the commission. And only train them to interrogate patronise and BULLY people into buying their extortionate unethical service and equipment. We will be making sure this is fully logged complaint and and make sure that they take responsibility for their actions. And responsibility for the simple fact that this man entered our house when he was told not to and that this man entered a house which a very young looking girl had opened the door and been home alone. This is a serious offence and needs to be addressed. In another instance anything could happen and it only takes one second for something very serious to happen to young girls.”

Helpful Report

Posted 3 years ago

Verisure UK is rated 3.2 based on 578 reviews