Name: Verisure UK
Rating: 3.12

“Dreadful service waiting 1 month for repair appointment, waited in for engineer who never turned up. Then had to wait for another month for next engineer. Recent problem same again waited 2 month for an engineer who cancelled his appointment as he took a day off now need to wait another month for the next appointment. So security is compromised yet again A waste if money time and effort. They also sneakily upped the monthly charge. So ditching this lot as a bad expensive experience.”

Helpful Report

Posted 1 year ago

Hi Robert, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Joe was professional but down to earth, explained everything and tested equipment to within an inch of its life before leaving. I now have a safe home for my family. Joe is an asset to your company.”

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Posted 1 year ago

“My neighbour has had this alarm system put in, and since then our TV's won't work, our signal is being blocked. Rang verisure, and was rudely told it wasn't them blocking the TV signal. Yet the same thing happened at my last address. RUDE and UNHELPFUL non caring company”

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Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Verisure Ireland have in my view the worst Customer Services I have personally experienced and that is including all the Banks/Utility companies/Rental companies/Retail companies/Online companies/Phone & Broadband that I have had to deal with over the years! Alarm installed for €299. Worked for 6 days. Alarm would not work, their App dead in the water. Many emails, phone calls, texts. No one gets the help we need. Even emailed the Verisure UK contacts. Told it was with the Ireland On-boarding team. ~2 weeks later still no response. Cancelled the contract during the cooling off period, suddenly someone rings from Verisure wondering it they can help now... I told them take their stuff out of the house. They removed it. Very unhappy experience and they are full of excuses. Still waiting for my Monthly refund and now they sent me a reminder they will try to take out money next money. You could'nt write this stuff!”

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Posted 1 year ago

Hi Dublin Ireland, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I have been trying to cancel my account since November 2022! Still they are telling me they have tried to call me 7 times, funny I have no missed calls!! Just cancel my account. Simple! Very unhappy customer.”

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Posted 1 year ago

Hello Kate Saunders, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“My arlo bell will not work no camara will not connect to my WiFi or email rang up all I got was ring arlo they can not help I am paying for some thing I can not use”

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Posted 1 year ago

Hi Gail Jordan, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I purchased a Verisure alarm system and it immediately did not work as advertised. I spent days calling their customer services to resolve the issue and because of the poor service and rude staff decided to cancel as still in the cooling off period. Three days on no shows from them to remove the system. I have been waiting two week and still no refund and have been left with damaged walls from there the equipment was fitted and removed which I have to pay to be remains. Awful company and would never use again.”

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Posted 1 year ago

Hello Lindsey Shaw, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“After numerous failures by verisure i have decided enough is enough i paid hundreds of pounds up front and was told i owned the equipment and they would maintain now because their service is rubbish and i want to leave because of their failures they say i have to pay them anothe 99 pounds to keep the equipment i was told was mine thats why i gave them hundreds of pounds when signing up what a rip off company i will be raising complaint with regulator i will be making a small claim at county court i have requested a data subject request to be told i can only have phone calls so that will be raised also with relavent authorities bring it on verisure im well versed!!!”

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Posted 1 year ago

Hi Hr, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Terrible customer service - waited and waited for someone from "customer service" to call us. Still waiting. There is no such thing as customer service at Verisure - may as well call themselves "people sat in chairs"”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Paying through the nose for an alarm that won’t set and a 3 week wait for an 11 hr timeslot and no contact from customer care after 7 days(even though supposed to call back within 3 days.even 1 star is generous”

Helpful Report

Posted 1 year ago

Hi Calvin pitkin, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I am so glad that I did my research on this company before going ahead with the order. Thank you so much to everyone for your helpful feedback. For anyone still fighting to cancel their subscription, I would suggest that you cancel any direct debit or standing order you have with them & ignore any phone calls, letters, emails etc. Legally they don't have a leg to stand on. Good luck!”

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Posted 1 year ago

Hello Sweet Mystery Girl, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“It is impossible to install, system sends confirmation sms to nowhere and customer service is of no help. Waste oglf time and money!”

Helpful Report

Posted 1 year ago

Hello Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“When I saw the verisure advert it looked great especially with a 50% off offer, within minutes of my interest on line I got a call, an engineer would come and talk me through the system and if I liked what I saw he could fit my alarm the same day. HOWEVER read the fine print . The system is not yours and the salesman/fitter said nothing about this even though I'd asked what happens if I cancel the subscription so when I cancelled 2 years later they came a took everything back. What a ripp off especially as the system was so glitchy I stopped using it after a short time. I would not recommend this company. I did complain regarding this issue, but they hid behind the TS and C's , no actual care given to the mis selling .”

Helpful Report

Posted 1 year ago

Hello Chris Mccleod, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“worst service from worst people are working this company who has no basic knowledge only copy and paste brain are working. They damaged my windows now refuse to repair or compensate.. never heard company in uk does... who misled to take this service name is Hasan & Zia every new customer they can get £500 because of that they full of lie... please full of scam this company...verisure...”

Helpful Report

Posted 1 year ago

Hi Anonymous, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“when I done the contract everything was OK hi told me one years so I paid for the product and it's mine afterthe bill goes more 74pound I call they and they said different things a was waiting for one years the contract is end so a ask to terminate. so they asked about the reason a told them about the price and they reduced to 54 so I said OK but it's not in contract. when I asked now to terminate because other reasons. they said a have to give notice 3 months and the price will reduce to 74 and 99 for the engineering to come and take the product that I pay.or I have to give it to someone else the service.”

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Posted 1 year ago

Hello laila christina chamato, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I’ve got no idea how they’re rated 4.5 on trustpilot. Dead technology - honestly even the most basic ring device is better in terms of functionality and quality and the whole thing is ridiculously priced.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“This is the worst company in the world. Never buy any of their products or sign up for a policy with them. They try and make it virtually impossible for you to cancel the policy. They will not take any notice of an email asking them to cancel the policy and insist that you have to speak with them over the phone, but they have to call you so that they can try and force you into staying with them! if you miss their phone call then they cancel your cancellation. This can go on for months and months. They do not even turn up if your alarm triggers and their customer service is the worst I have ever experienced. DO NOT LET THEM EVEN INTO YOUR HOUSE”

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Posted 1 year ago

Hello Susan Young, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“New Customers BE AWARE! Verisure my installation number is 208309 this is not a fake review. If there is a choice to pick zero stars I would with no hesitation. Having been a customer for more than six years I finally realised that I have spent thousands of pounds to fraud company called Verisure actually I wouldn't mind to call them verifraud. Thanks to a faulty sensor on my window I found out the dark side behaviour of the company. 1 Make sure to understand that the company first move is to misleads you regarding the equipment, they are lending you the equipment you are not buying it and you will be charged more than £500.00 for a couple of hours installation more expensive than any other company on the market in UK 2 Try your services you have signed for if they work properly, even if there is a possibility to pretend someone broke into your property see if there is a guard team attending to the property. Very important. 3 Customer services and management are horrible and you never get a chance to speak to a manager, you will be told to make a request for a manager to call you back which it will take 3 to 5 days sometimes at all, (you are more likely to get to speak sooner to the prime minister than management of verisure) 4 charges per monthly are most expensive than any alarm company in UK. 5 If you decide to cancel they will mess you around, and they will get all their equipment back leaving marks damages on the wall that you have to repair yourself as they are not responsible for any damages. 6 My best advise to any new customer before they sign for this fraud company is, do your research properly before you get to sign anything with verisure. Go for a local company they are much cheaper and and they value you as a customer. 7 last one don't get carried away of they high stars reviews as most of them are forced to be written from their employees, and also fake ones. Again my installation number is 208309.”

Helpful Report

Posted 1 year ago

Hello Arben, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“If I have to give 0 I would have done it. Don't buy Verisure services, when you wanted to finish with them all liars are sitting in customer service. They will wast your time to make them call numerous time but end result is nothing. Make sure send them email to terminate your service, if your proof also if they refused again take them to small claim court. Stay away from Verisure. Good for you and your health”

Helpful Report

Posted 1 year ago

Hi Aamir, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Worst company ever. I have multiple commercial property accounts in Leeds with Verisure. I had travellers break into my industrial unit in January 2023. We are now in May 2023 and they have made 9 appointments to get their engineer to install some hardware. Every single appointment gets cancelled on the morning of the appointment. They do not call to let you know, I have to call myself. The latest appointment was today 06/05/2023 having booked it way in advance a month ago. If phoned 3 times this week to ensure someone is turning up and they reassured me, just to find they won't be turning up this morning. I raised a complaint several times and the area managers don't like it and take it personally to cause you issues. The fact is Verisure do not care about your security. All they want is your money. The company was great some time ago, now they have dropped. If you want to take a risk with your security, then you can be their guest and try it out. Be prepared to experience that 1 security breach, probably the only 1 you will ever have, just to find you've been let down. Or once your contracted, be prepared to make countless appointments after cancelling your schedules just to find no ones turning up and your system is still not operating. MY ADVICE IS TO STAY AWAY. Regards, member number 340174 & 340179”

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Posted 1 year ago

Hello S Mahmood, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

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