Name: Verisure UK
Rating: 2.96

“I have no such words to describe this service. They do not deserve even one star. I received a very poor service. The amount of stress they caused made me unwell. My blood pressure was so high and I was experiencing palpitations. Therefore, I ended my contract in February 2023 all cameras were removed. I paid what I owed them before removing the cameras. I just received another monthly bill to pay. This service is awful and they do not communicate with each other. I would not recommend this service at all.”

Helpful Report

Posted 1 year ago

Hello Ash Dorani, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“***Mis-sold*** engineer stated it would work alongside the business one it does'nt They said if you cancel the monitoring subscription alarm will still work and fobs will work. They don't. Told to ring up on 6 of Feb to cancel without penalty. They now have said no you have to pay 60 days. Asked for invoice over 30 days ago but nothing has arrived. I have since asked them to remove the equipment that you Pay £395 for but they want to remove it and keep the £395”

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Posted 1 year ago

Hello Michael Hill, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I am not even a customer but Verisure put up a security system on my property (I am the sole owner) because someone who had no legal right to do so signed a contract with them. When I informed them that they had actually criminally damaged my property they didn’t seem to care! I have now involved the police”

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Posted 1 year ago

Hello Elizabeth Partridge, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“We had our installation done by Hadi.We found him to be very professional, very accommodating, polite and patient.We experienced excellent service, start to finish.All credit to Hadi.He explained all the functions to me and my husband more than once until we felt confident enough on how it worked and said we could call him any time if we needed advice.We were very happy.Thank you Hadi.”

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Posted 1 year ago

Hi Mrs Mckenzie, Thank you so much for leaving us a 5-star review! I am so happy to hear about the service offered by my colleague Hadi, I will ensure this feedback is passed on, as I'm sure it'll make their day! Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Verisure cold caller persueded my 87 year old disabled,widowed ,confused mother in law she needed a Verisure system when she didnt it was mis-sold but he would not leave the house until she signed a contract., took over £600 from her and lied to her about costs of running it. The system never worked and by the time we found out about what they had done the cooling off period had passed. Verisure have now removed the products but refuse to give her any money back,this company prey on the vunerable, Do Not get involved with this company,it is a prime example of Rip off Britain.”

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Posted 1 year ago

Hello Simon Page, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Purchase veisure alarm system and paid nearly £400 . We have been Misold the alarm system by this company. We purchased these in good faith and was not once told that these item have to be returned when we cancel our subscription. And if we downgrade the subscription we have to pay £99. We've had this system installed over 2 years ago,the membership just keeps rising and becoming very expensive! I am absolutely disgusted and would not recommend this company to anyone.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Well I thought all was OK but I have een fortunate not to be burgled during the last 4 years. I was sold the system some foe years ago while in Costo. Sales rep said after 12moths the system would be mine whether I chose to stay or not but had to give 3 mths notice. Originally quoted £25per mth. However once installed and didn't cover the out building they said it would (had to add separate alarm ourselves for that). The costs was £30 odd quid and gone up about every 6mths since. Increased in Nov now to £42 . I complained told they would reduce it . However this was implemented and in Jan want to put it uo to £48. Gave notice via email and messenger. Verisure wouldn't accept that said I ha to speak to someone for data protection reasons. Bumccome. And of course NO ONE CALLS you back within 5 to 7 days. I had that covered as sent an recorded letter of cancellation. NOW they want £99 to downgrade or will remove FREE. Hold on the ruipment is MINE and I was told I could keep it and use it on a basic level through my ozone but would not be monitored . I could just set it still from my ozone and fobs. Well as soon as I gave notice I can't use the app and now told this is not the case. £99 to keep it and will only work on fob I can't use ANY apps to co tr remotely. DONT BE RIPPED OFF. I am taking up with trading standard and would encourage other to do the same”

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Posted 1 year ago

Hello Shona Perkins, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Good quality alarm company who will keep your property safe with 24/7 Monitoring. Download The My Verisure App for self management. Need to speak with us then use the Live chat.”

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Posted 1 year ago

Hi Allison Obrien, Thank you so much for taking the time to leave us a 5-star review! I'm thrilled to hear of the great service offered by our team, we really do appreciate your feedback in relation to this! At Verisure, our number one priority is to make our customers feel safe and secure and I'm elated that we can offer you this peace of mind! Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Service is terrible waiting in TWICE for service engineer to come out and never arrived to refit sensors on windows. Full of promises and no response from customer service and no response on phone. Worst service ever and I am now cancelling my direct debit so you can sing for your money.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“Worst experience ever, misleading and harassing personnel to the limit of bullying. Don't sign up till you read the full contract, we were told that all the equipment installed will be ours, as we paid £330 for the installation, which was a complete lie, also we were told there was no commitment to stay to tell me later I had to give 2 months notice, and when I gave them notice after 6 months they ignored my email, even the chat I had with them regarding the cancellation of my service was also ignored, giving me the most ridiculous reason, that they could not raise the order of cancellation because I did not give them a reason for the cancellation, my reason is simply that I am free to decide if I want to keep a service or cancel it. now I am being harassed to pay for 2 extra months because they did not want to cancel my service even after giving them notice several times, by mail, and chat, if you ever sign up with them, do not believe what they tell you, read the contract to the last small letter, because they can do or say whatever to make sign up, to find out later, most of it is a complete lie, respectful companies don't scam their customers!!!!”

Helpful Report

Posted 1 year ago

Hi HB, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“They’re advertising that they have police response but our insurance required a URN which they could not produce because they are not accredited. Their PIR’s have cameras in which they cannot prove are NOT being watched by their call centre staff. Their devices can be jammed and bypassed without notification with a blank £3 garage door fob from Amazon, there’s even a YouTube video showing people how to do it. They sell a subscription and the equipment is never yours, you pay endlessly for low grade devices that aren’t fit for purpose. Had a real alarm Fitted by an accredited company, no subscription with an app too!”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“I have been a verisure customer for approx 18 months. I was unfortunately burgled this week and the verisure system completely failed. (Cameras not triggering, zero visibility does not operate). Everything is promised to you on installation and almost all turns out to incorrect. It also seems incredible that an alarm and security company does not actually employ and guards. This is sub-contracted and so guards will never visit properties or incidents, instead customer services will make useful suggestions like “can you ask a neighbour to go round to take a look to see if the house is being burgled ” (at 1am in the morning) Avoid this company and take note of all the other review sites and the appalling customer reviews they recieve.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“From your pushy sales team to the customer service – mis information and lack of regard for your customers. We had one of your pushy sales team at our door flogging a 007 James Bond style alarm system following a series of incidents at our home. We were intimidated by not 1 but 3 members of your team that were “in the area” We were reassured that there weren’t any penalties for cancelling our contract anytime and we could then use the cameras without the security guard, fogging and internal cameras. When we called in October 2022 we were advised that if we cancel we still had 3 months to pay for the system we have never had to use. This was not advised at the time of signing up. We then cancelled our Direct Debit with you and started to receive letters advising we owed 2 moths payment. When my husband tried to pay this today he was told it was over £100 we had to pay, only when he advised that this was incorrect did the agent say “sorry sir – yes its £99” We have now been advised that you are now going to come and remove the equipment. When Mr Peters advised that when sold we were told that the cameras were ours he was told no you own everything. So not only are we going to be left with holes where the equipment was installed we are back to square 1 with no cameras !!!!!!! This has to be the worst company and customer service I have ever had the misfortune of receiving and will endeavour to spread the knowledge on social media, to friends and anyone who thinks it’s a good idea to use your company. I expect to hear from you regarding the above ASAP !”

Helpful Report

Posted 1 year ago

Hello Vicky, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

“It's been a scam from start to finish with Verisure. We were in need of protection for our house after being broken into. Their sales guy came to our house whilst the police were here. We paid nearly £300 up front for everything as per what the sales guy said to us in person, we now owned all of the products in our house. He also agreed to us paying £30 approx every month with no limit. He also said we can cancel at any time with no penalty. Now it turns out you pay the £300 upfront for the guy to just come and install it. That's an awful lot of money for a couple of screws and 15 minutes of someone's time. They also increased our monthly fee by more than £10 WITHOUT any notification. We raised a complaint with them in October and still have NO response. It is now nearly the end of January. Everytime we spoke to them they were demanding £99 to take away all of our items Including the free doorbell that was part of the sign up incentive ontop of a cancellation fee. They ignore our complaint, everytime we mention it they say the previous person didn't log it even though their calls are supposedly recorded. They keep harassing us demanding payment but ignoring the complaint. It's outside of the FCA and government regulations now for how long a company has to solve a complaint. I requested all of our call transcripts on the 10th of January so I can proceed to the FCA with a complaint and they have not even acknowledged that yet sent me an email on 15th. I replied to that email again asking for Transcripts and today they emailed me to say they haven't not received a response to the email they sent on 15th so are passing our debt to debt collectors. I have the email thread. STAY AWAY FROM VERISURE. You can buy cameras and a harddrive off amazon for £150.”

Helpful Report

Posted 1 year ago

Hi Rachel, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“The worst company I have ever dealt with. I was lied to from the beginning that the system would work in my poor mobile signal area. Constantly told different information. No one in management will deal or take responsibility. Been waiting weeks for them to process my refund.”

Helpful Report

Posted 1 year ago

Hello Alison Skelton, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I wish to God I would have read these reviews before I signed up with this awful company. So many comparisons 1. Put up price without letting you know 2. Lack of customer service when trying to contact them. Phone ques, line disconnecting whilst having been waiting to speak to someone. 3. Failure to attend with no timely notice 4. Failure to answer Emails 5. No communication whatsoever 6. Still awaiting disconnection 4 months on Please avoid this shocking company at all cost.”

Helpful Report

Posted 1 year ago

Hello Sue, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“6 months ago we were burgled. Emotions very high. Verisure sold us an alarm system that after 6 months has never worked. Their own engineer last week came out and stated unambiguously that the installation was mis-sold and would have never worked. However they are claiming that their own engineer never said or reported this. They are doing everything now so that they can to get out of repaying the very considerable money that they have scammed out of us. Essentially this is a scam company that plays on emotions of people that have been through a bad situation. My recommendation is to avoid these people at all costs unless you want to sit for hours on help lines and talk about internal company processes and be dictated to about their own internal processes - high pressure emotive sales that doesnt give you any form of protection”

Helpful Report

Posted 1 year ago

Hi Tim, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Disgusting service, avoid at all costs! The reviews below sound all too familiar. Was promised a 6-monthly service of equipment, no one attended ever in 2years. Called to cancel and find out why payments have gone up significantly as I’ve had no notifications but was not getting through and being disconnected. The ‘want to leave us’ option just rings out and no one answers. So I tried the other options and funnily enough the call was answered. Now we have this stupid 3 month notice period at £47 per month and a £70 call out charge to disconnect the equipment. Awful company with awful service, and yes will happily go to court to contend the charges and fees. Their processes changed but they never informed me, the price went up I wasn’t informed, no one contacted us to check the equipment like I was promised when I installed. They are taking advantage of people that want to safeguard their homes and making good money off it.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“I rang yesterday and the call was answered quickly and the representive was very polite and helpful. I call again today to report I am locked out of my app and there was no customer service. I rang several didferent numbers and kept going between 2 different numbers to see who would answer first and have waited over an hour with a recorded message saying "we know your time is precious and we will answer as soon as possible", that's a joke, because no one answered the call. I eventually gave up and am now writing this review. Absolutely ridiculous! For all this money this company is making we as customers should be provided a 5 star service that is consistently top notch. From readinh the reviews it seems you need to do better Verisure as you seem to have an internal systemic problem. What a waste of almost 2 hours from beginning to end.”

Helpful Report

Posted 1 year ago

Hello, Firstly, thank you for your feedback, we always appreciate feedback of any kind and I'm so sorry about the experience you've had with Verisure that has led you to leave us a 1-star review. We will be more than happy to attempt to resolve this situation for you. Please get in touch, either by calling our Customer Support team on 0333 200 9000 or connecting to a Live Chat via your My Verisure app. Alternatively, you can also email us at customersupport@verisure.co.uk if you prefer. I hope we can resolve this matter for you, if it hasn't been resolved already. Best regards, Your Verisure Customer Support Team

Posted 1 year ago

“Having read a lot of the reviews on Trust Pilot, I realised how lucky I was to have had the lady representative from Verisure visit me at home to explain the intricacies of the Verisure Alarm system. She was patient and extremely proficient at explaining the system and in no way did she pressurise me into saying that I would sign up, giving me the time to think about purchasing the alarm system and she was very respectful, putting bootees on her feet before coming into the house. In fact, I decided not to purchase the system, as I felt that it was a little too 'high tech.' for me even with a 'dog friendly' system - my dog is so sensitive to the smallest noise that I even have to choose my tv programmes to suit her.”

Helpful Report

Posted 1 year ago

Hello, Thank you so much for leaving a positive review! We really appreciate you taking the time to leave us this feedback. At Verisure, our number one priority is to make our customers feel safe and secure and I'm thrilled that we can offer you this peace of mind! Best regards, Seb Your Verisure Customer Support Team

Posted 1 year ago

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