The worst security system ever, a gimmick - This is an assessment of the system after nearly 4 years of ownership. The service appeared okay at first, but it has since become very unsatisfactory for the high price they charge. The alarm has gone off several times due to unidentified problems, not an intruder; one time, they simply blamed the proximity device and replaced it. It simply activated a few times in the early morning hours with no obvious cause. The alarm recently went off when we were away on vacation for an unknown cause, and the alert remained active until we found mobile reception to shut it, which took around 6 hours. In another instance, when the central unit failed to communicate with the monitoring centre, customer service blamed the signal (they send someone over to resolve this and it is kept at the same place it was in earlier with no signal issue) rather than the fact that it had not been monitored for a week; we had no phone calls or visits until we requested them on a call with customer service. These are only a few examples These are just a few examples of poor service that we encountered. Their customer service never admits to the issue and never helps with the necessary procedures to correct it. Instead, continuously look for ways to blame others. Finally chose to walk away from them rather than wait for a live circumstance to discover their poor service to maintaining my family’s security.