Verisure UK Reviews

Name: Verisure UK
Rating: 3.28

3.3 Rating 624 Reviews

57 %

of reviewers recommend Verisure UK

About Verisure UK:

Verisure Smart Alarms is the leading European monitored alarm supplier for homes and businesses, with over 5 million customers and 25,000 employees across Europe and South America.

We have spent over 35 years supplying peace of mind, and we pride ourselves in both providing quality customer service and building trust throughout the community.

We not only protect our customers, but also work with charities to prevent crime and help victims who need it most. It’s a role we are proud to play and continue to fulfill for generations to come.

For urgent customer support inquiries, please call 0333 200 9000.

Visit Website

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish !!!Rubbish!!! Verisure is a scam they took my money without me needing their service and I have been demanding for a refund they keep telling lies upon lies. Verisure STOP the deceit and Stop reaping money out of people. I am unhappy customer, I have never experience this with any company!!!.”

Helpful Report

Posted 3 years ago

“FRAUD! SCAM! AVOOOOOOOOOOOOID! Sales and customer service lies to customers just by receiving the money. I paid £400 to buy the cameras (not installation), app and alarm would be working without a monthly fee. There would be the option to add it if you wanted. They gave a discount to test it, and then I could unsubscribe without problems and without notice. Customer service confirmed multiple times that everything the salesperson said was true. When unsubscribing the monthly fee, the customer service said no problems you can cancel the direct debit at your bank. A month later, I received emails and calls that I owed a month of payment and that I had to inform with three months. I informed him in detail regarding all the information received since day 1 and that this was not what was agreed. Since then, it has been a nightmare, trying to speak to a manager and solve this matter. They collected the cameras from my property and refused to return the £400 and cancel the eight months of billing after cancelling the service. According to them the £400 was installation fee, however, I have proof that what I have said it's true.”

Helpful Report

Posted 3 years ago

“Verisure have installed my neighbour's camera right opposite my front door which is less than two feet away with the camera filming me in and out of my home. The installer came back and was drilling a holder for the camera now on the outside even closer to my home. I explained to the installer that the neighbour has been harassing and stalking me and my elderly dog since she moved into the flat above. I explained that the camera was being used to abuse my elderly dog every time I have to leave my home or even to take the rubbish out. I explained that filming into my home is causing me great distress and loss of my privacy, he wasn't in the least bit interested. This Company is assisting someone to harass and stalk and therefore breaking the law.”

Helpful Report

Posted 3 years ago

“Cancelled install 3 Times Our installation has been cancelled 3 times leaving us vulnerable. Apparently their engineer has called in sick 3 times, I'm thinking it's more to do with their TV advert saying they can install within 24 hours (haha) look after your existing customers before taking on more than you can handle”

Helpful Report

Posted 3 years ago

“Got burgled last week waste off time.all these Camara,s work on the internet but they cut the cabbles waste off time.Put internet cable through the walls at the top off the roof but they just turned electric off and the camaras were dead.The police said was off money on monthly subscription the burgulars have hats hoodies masks. Spend your money on upscaling your insurance.Keep your jewelry in A call.”

Helpful Report

Posted 3 years ago

“I would reconsider going into a contract with Verysure. Dishonest and unreliable company. While the engineers are very good, the company is not at all”

Helpful Report

Posted 3 years ago

“Stick with a local installation company as Verishite are not accredited and stick everything up with double sided tape or hammer and nails. Then charge a monthly subscription for a pizza delivery guy to drive past 3 hours after alarm went off.”

Helpful Report

Posted 3 years ago

“Terrible salesman tell lies and bend truth suit hey sales hiding huge costs in contracts. The installation is poor and the systems don’t often even work correctly. Google a local alarm installer before signing up!”

Helpful Report

Posted 3 years ago

“The price is a joke when the whole system isn’t even insurance approved the sales person aka use blue tac to stick the sensors up the response centre is run by chickens the whole set up and how it works is like going to toys r us and buying tools no professionalism in the quality of the service and systems”

Helpful Report

Posted 3 years ago

“Avoid like the plague. Sales people lie! Only found out after installation. No one can work on their system either so had to start again.”

Helpful Report

Posted 3 years ago

“I wouldn't really award one star but I am unable to comment without doing so. I am the executor of the estate of my late brother who died in October 2021. I contacted Verisure in January 2022 to advise them of his death and that his contract neede to be cancelled. I was asked to submit a copy of his Death Certificate which I emailed to Verisure on the 18th January 2022. I received an email from Verisure (in essence asking if I wished to transfer the contract to someone else). I said no. On the 24th January 2022 I received a further email to advise that I will be contacted by the Custome Care Team requesting that I provide a contact telephone number and indicate the best time of the day to receive a call. I indicated anytime after 4pm. I have heard nothing until the receipt of a threatening 'debt recovery' letter addressed to my brother which was received on Friday 11th March 2022. I have made three telephone calls to Customer Support (Customer Care don't receive incoming call) to be told that someone will call me back to cancel the contract. Verisure have sat on this matter for two-months. No explanation afforded me to the lack of customer care and incompetence. They are clearly desperate to retain business - sadly customers die and the service is no longer required. The fact that they fail to respond to such circumstances speaks volumes to me about the ethics of this company. I have read their respective value statement on their website - they are laughable. If you are considering placing business with Verisure - please think again! The worst company that I have ever had to deal with.”

Helpful Report

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 3 years ago

“Verisure are very poor on customer service I have been complaining to them since 24 February 2022.and the still have not addressed me overcharged by them even vow there paper says so.customer services are very poor and say they will get back to you in five working days and they don't do what they say. It is no the 11 march and they still haven't answered by question about canceling my contract with in the forteen days.and giving me a refund.they quick at taking your money but don't like giving it back poor service.”

Helpful Report

Posted 3 years ago

“Absolutely awful service, products don't work, customer service is dreadful! Then you want to cancel but you can't speak to anyone but they don't contact you! I am now 9 working days in to "3-5 working day to call back". Absolutely woeful, dreadful, disgraceful. WHAT EVER YOU DO - AVOID THIS COMPANY! If this helps one person avoid them I will be happy”

Verisure UK 1 star review on 2nd March 2022

Helpful Report

Posted 3 years ago

“They are a bunch off cowboys after paying them in September 2021 and now in March nearly they are still telling me that I owe them the money PLEASE ANYONE THINKING TO USE THEM PLEASE AVOID”

Helpful Report

Posted 3 years ago

“The service I am having from Verisure is so bad. The alarm is not functioning and they keep cancelling the engineer. Once they install they dont care at all. It is only about the money. I would not give 1 star. Never reach them on the phone either.”

Helpful Report

Posted 3 years ago

“Do not install Verisure. Awful service, amd when you want to cancel they have to call you, there is no other way to cancel. They only call when it is not convienent amd if you are not reachable they close the cancellation ticket. Awful awful service.”

Helpful Report

Posted 3 years ago

“Very disappointed with the customer service I think whoever on Verisure company he should take a look at the all reviews I think about what kind of customer service they provide !!! today I have a very bad experience and I tried my best to keep my contract with verisure and they keep pushing me for money and it’s not fair I don’t think I’ve been treated fairly and now they’re taking me to the collection department I haven’t done anything wrong however I’m looking forward to hear from customer service or any supervisors or even the owner to explain everything thank you”

Helpful Report

Posted 3 years ago

“Avoid this company at all costs. I receive endless marketing calls from mobile numbers.”

Helpful Report

Posted 3 years ago

“If I could give minus stars I would! Awful company! The agent mis-sold the equipment over the phone to us! Doesn't do what we were told it would do (i.e., we were told that we would get a CCTV type camera in living room to record movement in real time- it's a device that takes pictures as hoc and not very good pictures at that!) Not professional installers and the fitter didn't know anything about the equipment they were installing! Bombarding me with invoices after I cancelled (don't get me started on that- you have to jump through several hoops backwards and then forwards again, plus stand on your head and touch your nose to cancel!) Threatening debt collectors to my door! I could go on and on.... Please avoid at all costs!”

Helpful Report

Posted 3 years ago

Verisure UK is rated 3.3 based on 624 reviews