I wouldn't really award one star but I am unable to comment without doing so. I am the executor of the estate of my late brother who died in October 2021. I contacted Verisure in January 2022 to advise them of his death and that his contract neede to be cancelled. I was asked to submit a copy of his Death Certificate which I emailed to Verisure on the 18th January 2022. I received an email from Verisure (in essence asking if I wished to transfer the contract to someone else). I said no. On the 24th January 2022 I received a further email to advise that I will be contacted by the Custome Care Team requesting that I provide a contact telephone number and indicate the best time of the day to receive a call. I indicated anytime after 4pm. I have heard nothing until the receipt of a threatening 'debt recovery' letter addressed to my brother which was received on Friday 11th March 2022. I have made three telephone calls to Customer Support (Customer Care don't receive incoming call) to be told that someone will call me back to cancel the contract. Verisure have sat on this matter for two-months. No explanation afforded me to the lack of customer care and incompetence. They are clearly desperate to retain business - sadly customers die and the service is no longer required. The fact that they fail to respond to such circumstances speaks volumes to me about the ethics of this company. I have read their respective value statement on their website - they are laughable. If you are considering placing business with Verisure - please think again! The worst company that I have ever had to deal with.