Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 2.99

3.0 Rating 249 Reviews

53 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

3.0

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID AVOID !!!!!!!!! Worst attitude ever !!!! Didn't want to give me a quote because it sounded like he couldn't be bothered.”

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Posted 5 years ago

“More appalling service from Tradex. Spent roughly an hour in total listening to a phone ringing today before being able to speak to a human being to try and sort out a problem for a customer. Were then told something that neither me nor my colleagues (3 of us with 20 or more years insurance experience) had ever heard before. Seems rules are now being made up as they go along.”

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Posted 5 years ago

“Called them numerous times and no one ever picked up. 30 mins ringing and gave up.”

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Posted 5 years ago

“WILL NOT PAY OUT ON INSURANCE LOSS”

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Posted 5 years ago

“THEFT HAPPEND OVER 12 MONTHS AGO STILL WAITING FOR PAYMENT”

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Posted 5 years ago

“Tradex / Clegg Gifford / CG Associates they go by many names. They are a terrible insurance company. We fought them for months to get paid out for a non fault accident, and even then they underpaid. Their communications is terrible, customer service is terrible. Avoid them like the plague. You have been warned.”

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Posted 5 years ago

“CLAIM NUMBER DOES NOT WORK”

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Posted 5 years ago

“CLAIMS NUMBER DOES NOT WORK”

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Posted 5 years ago

“Just like to thank Emma Alter for all her help today, nothing was too much trouble was was extremely polite and efficient. Thanks Emma Warmest Regards Mark”

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Posted 5 years ago

“Would like to thank Kathrine Sheehan for helping to sort out an issue I have been trying to resolve for 2 days”

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Posted 5 years ago

“Had my policy 20 years contacted renewals spoke to young lady who didn’t care that I was going to leave due to the fact I got a quote £100 cheaper.tgey just don’t look after there loyal customers.going with bolingtons very happy”

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Posted 5 years ago

“Had my policy ten years with them, in the first few years they were great but steadily went downhill after being taken over. Had an accident last year (non fault), rang to let them know im not liable, witnesses,cctv, etc, then received my renewal and nearly fell over. They paid out the other party without any contact with myself or the witnesses. Rang to query it then told they werent aware of any witnesses or cctv I told them about despite me stating it on my previous conversations. After being put on hold they then came back with a load of rubbish trying to palm me off. Avoid like the plague, was warned a few years ago about them now I can see it for myself.”

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Posted 5 years ago

“Having dealt with Tradex over a number of years working for an insurance broker I cannot believe they continue to get away with being so bad without being taken to task over it. Customer service is poor, claims service is appalling. And their general attitude to brokers and customers leaves a lot to be desired. I think a complete overhaul is needed starting with the management.”

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Posted 5 years ago

“HAVE TO WAIT OVER A YEAR TO GET PAID OUT IF YOU AR VERY LUCKY”

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Posted 5 years ago

“P-MTP00090191/08 Name of policyholder: UNCLE BUNT LIMITED Re my previous complaint earlier today, reference awaiting pay out and getting past from department to department and getting fobbed off. Another example of poor customer service you ask for me to provide details but email me on a no reply email.”

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Posted 5 years ago

“Shocking experience. Vehicle was written off and past from department to department when chasing pay out. I was told pay out authorised and would be with me within 2 days and still waiting 2 weeks later. I must have spoken to 20 different people all just fobbed me off.”

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Posted 5 years ago

“Very efficient service.”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“Their customer went into the back of my car in September. They accepted liability very quickly (within 1 week) and now they won't respond to my solicitors emails regarding payout of my expenses.... Seems like they are dragging their feet. Absolutely shocking!”

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Posted 6 years ago

“Steven Birch was a person who dealt with my problem as a professional. Thank you.”

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Posted 6 years ago

Tradex Insurance is rated 3.0 based on 249 reviews