Extremely slow to respond to even simple requests, I would not recommend this company to anyone! They take weeks to provide documents (even months in some cases) and when the documentation finally arrives there are careless mistakes. Even trying to call them results in long wait times and often doesn't yield and benefit. They don't update MID quickly enough and leave vehicles, long since sold on cover despite being told to remove them multiple times. This lack of action on their part has resulted in third parties sending allegations to them for vehicles no longer in our client's possession. This of course temporarily has a knock on effect on your level of no claims bonus, which they reduce until documentation is produced to prove when the vehicle involved was sold (even then it takes them weeks to acknowledge that you have provided said proof). If they updated MID as requested this would help them to curb the extra costs of dealing with claims that should not be being directed to them in the first place and also obviously improve customer relations. Avoid.