Tradex Insurance Reviews

Name: Tradex Insurance
Address: 100 Kings Road, Brentwood, Essex
Rating: 3.00

3.0 Rating 250 Reviews

53 %

of reviewers recommend Tradex Insurance

Company Reviews

Metrics

3.0

Based on 250 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Update of mid takes an eternity to sort out. Their system is flawed and I have been stopped by the police for no insurance as the database shows as uninsured. Have to carry my policy around to prove insurance.”

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Posted 7 years ago

“It is impossible to contact them via the telephone, you are left on hold for at least 20 minutes whatever the time of day you call. To make an update to your policy online submitting the details they request does not work. I will definitely not renew with them”

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Posted 7 years ago

“very rude,waste of time.”

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Posted 7 years ago

“Tradex exploits there customers I was insured with them for a year and when it came to renewing my policy they increased it by nearly £2000 For know reason at all never made a claim or any acedents. They gave no reasons .”

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Posted 7 years ago

“The only thing that made me happy was dealing with Ian Jolly, he was the only member of staff that I felt at ease with and he actually dealt with my enquire very professionally. I had serious concerns before I called Tradex as I knew the reputation was not very good. Ian quoted me for a homefleet client as was very competent. Ian Jolly is a credit to Tradex and I will be asking for Ian anytime I call.”

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Posted 7 years ago

“Easy to work with, competitive premiums and a good customer care service should you need to call upon them. I would highly recommend Tradex Insurance”

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Posted 7 years ago

“I have started to buy and sell a few cars from home and was unsure on what cover I needed. The Tradex policy gave me everything I needed to enable to try out my new venture”

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Posted 7 years ago

“Clowns, don't know what there doing, time consuming with no end result”

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Posted 7 years ago

“Try contacting them and you'll probably lose the will to live. Sent me 1 years fleet experience instead of the 2 . Tried to get them to correct it but if i had attempted to get blood out of a stone i think i would've been more successful.”

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Posted 7 years ago

“After a bit of to and fro from a multitude of other insurers, with no avail, Tradex were able to cover a risk I was unable to place anywhere else. Within a day I managed to obtain the insurance for my customer; and was provided with full documentation promptly. Furthermore their underwriter Chloe Phillips was responsive and super helpful (for example pre-emptive notes were added to advise me of what was, and wasn't, needed pre and post inception). I must say I appreciate the amenability of the insurer and the affable professionalism of their agent. First time I've placed a risk with Tradex. Will definitely look to place more in the future.”

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Posted 7 years ago

“Tradex often help us place risks which other insurers refrain from offering terms meaning we have an option for cover for all clients including niche risks and distressed business. We do a lot of business with Tradex who in turn work hard to meet our service requirements.”

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Posted 7 years ago

“I deal with Ana Peidade, she is excellent in dealing with all aspects of what is required. She has a great excellence in her work and deals with our company on a highly professional basis. we have never been let down by Ana or the services of Tradex Insurance.”

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Posted 7 years ago

“Great Service”

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Posted 7 years ago

“I spoke to someone called lacey victory the help she gave me was great and i am happy with the service she gave”

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Posted 7 years ago

“Today 3/5/17 called but on hold for 30 minutes, then they cut me off - just dropped the call. Tried again, on hold for 30 minutes, they cut me off again. Renewal is due on 8/5 and I don't have terms - it's non compliant, going to make sure the Financial Ombudsman Service sees this. Are they going out of business/have they gone out of business?”

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Posted 7 years ago

“Worse company going, fobbed off between tradex and broker both can not tell me why I can't log in and update mid. Extremely rude attitude and no help whatsoever avoid pay extra and go elsewhere”

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Posted 7 years ago

“We have had our trade insurance with Tradex for 12 months now. Unfortunately as a small scale vehicle dismantler we have no other options for insurer!! Documents took an age to be received, and when they arrived they had numerous errors and items which were asked for down as not covered. (bearing in mind we have had a £5000 premium increase). Every time I go to update the MID it shows as some error or another. We are now 3 days post renewal, with still no renewal price. They advised they would hold the cover for 7 days to allow them to sort it out. I asked if the MID would remain updated and was told by my brokers that Tradex had confirmed it would. Guess what? Yes not on the MID and still no renewal premium quote. If any other company would cover us I would move in a heartbeat. I hope we never need to claim as so far I am appalled at their service.”

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Posted 7 years ago

“My van was stolen 4 months ago. They are still waiting for the police report. The report was closed the same day. I do not recommend them in any way. I would have given them minus 100 stars if it was a choice but the stars range from 1-5. They are also very rude but only polite when taking your money.”

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Posted 7 years ago

“Have to echo all of the comments made by others. This is the worst outfit I have ever dealt with in 39 years of working in insurance. Criminally incompetent.”

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Posted 7 years ago

“Extremely slow to respond to even simple requests, I would not recommend this company to anyone! They take weeks to provide documents (even months in some cases) and when the documentation finally arrives there are careless mistakes. Even trying to call them results in long wait times and often doesn't yield and benefit. They don't update MID quickly enough and leave vehicles, long since sold on cover despite being told to remove them multiple times. This lack of action on their part has resulted in third parties sending allegations to them for vehicles no longer in our client's possession. This of course temporarily has a knock on effect on your level of no claims bonus, which they reduce until documentation is produced to prove when the vehicle involved was sold (even then it takes them weeks to acknowledge that you have provided said proof). If they updated MID as requested this would help them to curb the extra costs of dealing with claims that should not be being directed to them in the first place and also obviously improve customer relations. Avoid.”

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Posted 7 years ago

Tradex Insurance is rated 3.0 based on 250 reviews