Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Disappointed to receive the wrong toy. My daughter had hoped for ghost spidey and were were sent Miles instead from.the marvel collection. Too late and expensive to return to the UK given its cost.”

Helpful Report

Posted 2 months ago

“Was disappointed with the size. I wanted to cancel my order and order a bigger one but couldn't get to access that”

Helpful Report

Posted 4 months ago

We're sorry to hear that the size didn't meet your expectations. Please do get in touch with our Customer Service team to find out more about our Returns process. Thanks for shopping with Toy Street!

Posted 4 months ago

“It would be great if the items sold came in a cardboard box, it would be safer, as my items came open and missing”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Toy Street

Posted 9 months ago

“Received the 3 Ty beanies today which were mailed across the Pond. Two of them have pristine hang tags while the 3rd has a slightly damaged hang tag.”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. If you require any further assitance with this, please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Toy Street

Posted 10 months ago

“Unfortunately I can’t give a full review since I have yet to receive my order. Im in the US so it may take longer than expected even with it expedited. Fingers crossed it will be here by my birthday party this weekend.”

Helpful Report

Posted 1 year ago

“Slightly disappointed as the hat on Paddington was grubby . But not enough time to return and then revive another for my granddaughter’s birthday sadly . Marks wouldn’t photograph either .”

Helpful Report

Posted 1 year ago

“Overall I'm happy with the toys I've got, they had the best price online and also readily available stock. The delivery was smooth and on time, but the dispatch time took longer than expected. I would say you need to improve your customer service turnaround. There was an issue with the first order I placed so I had to get in touch with you and it took me 40 minutes to get through someone the first time I called you and almost an hour the second time. I was forced to call because you never replied to my emails. Other than this everything was fine”

Helpful Report

Posted 1 year ago

“The toy was good and as expected but the delivery and communication was poor. When I hadn't received it after nearly 10 days, I contacted them over the weekend and was told it would be dispatched. By the Tuesday after the weekend, it still hadn't been dispatched and it wasn't dispatched until Wednesday. I was definitely not a priority to them. I then had to wait for the slow postal delivery too.”

Helpful Report

Posted 1 year ago

“Items (platypus) were both great. Couldn’t find them anywhere else online. Ordered on 7th Dec and they arrived on 20th. Took such a very long time to come. Will probably not order again to be honest. The wait before Christmas was excruciating. I could not believe the lead time would be the delivery date.”

Helpful Report

Posted 1 year ago

“A bit disappointed with the delivery time. Ordered 3 plush cats on 5th December for my daughters who recently lost a pet, with delivery stated as 48 hours. It was a full week later before I even had a follow-up email to say that the items had been despatched. When you pay for a 48 hour courier, that's what you should get.”

Helpful Report

Posted 1 year ago

“Despatch took longer than anticipated. After the despatch email, Black Friday weekend)nothing happened-on Yodel site With sender. I rang Monday Nov 27- yes I had to wait about 15 minutes, the recorded message is annoying, BUT the guy I spoke to was brilliant, immediately messaged Yodel ((I could see on Yodel site) and by evening tracking was updated, and it has just been delivered (Wednesday). So patience but I would happily use them again as their price was significantly less.”

Helpful Report

Posted 1 year ago

“Products good. Took a while to ship and no communication about what was happening but”

Helpful Report

Posted 1 year ago

“Stated 48 hour tracked delivery but was past 96 hours before it arrived. Product is as described. The steam train doesn’t seem to have enough puff to climb the most basic of brio bridges 🤷🏼‍♂️”

Helpful Report

Posted 1 year ago

“The item arrived and was as I had ordered. However this was the 1st time I’d ordered from this company. The item did take a while to come and I didn’t receive any emails letting me know it was delayed so I was worried the item wasn’t going to come and ended up ringing them. They were very polite and helpful on the phone.”

Helpful Report

Posted 1 year ago

“Best value we found online and promptly delivered, but was badly packaged - the toy's box had been squashed within a card envelope.”

Helpful Report

Posted 1 year ago

“I ordered a toy giraffe and it arrived in good condition, but it wasn't posted out until about 9 days after I had placed the order. Fortunately this wasn't a problem for me, but if I had been ordering it as a birthday present it may have been.”

Helpful Report

Posted 1 year ago

Hello Thank you for your honest review and feedback. We are sorry this wasn't despatched in a timely manner for you, but it is nice to know you are happy with your product. Have a nice day Toy Street

Posted 1 year ago

“Despite long wait time received item as expected. Would use again”

Helpful Report

Posted 1 year ago

“Game arrived quickly but inside box broken upon opening. (Not Toy Streets fault to be fair - just one of those things) offered 10% off for trouble. Didn’t accept”

Helpful Report

Posted 1 year ago

“The delivery from the UK to Germany was smooth and easy to track. The only reason why I gave it 3 stars is that the board game box came torn on one side completely. I opted to tape the box and use it instead of sending it back because I didn't want to wait anymore. But of course, it is annoying if a brand-new board game comes with defects. This could be due to delivery, but nevertheless.”

Helpful Report

Posted 1 year ago

“Haven't received yet!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 years ago

Toy Street is rated 4.7 based on 6,546 reviews