Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Kudos for fast delivery/dispatch! I received an item that I did not order because they had an error with the listing and do not stock the item I ordered despite it being an option to purchase. I have no use for the item I received and will gift it to someone. The situation was not resolved to my satisfaction 🍅🍅🍅”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We're glad to hear that you received your order quickly, but we're genuinely sorry for the mix-up with the item you received. It’s disappointing to hear that your experience wasn’t up to standard. We take these matters seriously, and your concerns will be relayed to our team to ensure better accuracy in listings moving forward. If there's anything else we can do to assist you, please let us know. Your satisfaction is important to us, and we appreciate your understanding.

Posted 2 weeks ago

“You guys need to fix this thing whenever I close google after putting everything in my cart it disappears once I open up google again”

Helpful Report

Posted 3 months ago

We apologize for the inconvenience you're experiencing with your cart items disappearing. That must be frustrating! Your feedback is important to us, and we want to make your shopping experience smoother. We will pass this on to our web team to investigate further so we can look into this issue. Thank you for bringing it to our attention, and we appreciate your understanding!

Posted 3 months ago

“The site was easy to use, but it took them three weeks to deliver an item that was in stock, and after I paid £3.99 for Yodel Tracked 48 Delivery (2-hour delivery window).”

Helpful Report

Posted 5 months ago

We're sorry to hear about your experience. Please reach out to our customer service team so we can make things right. Your satisfaction is important to us. We hope to have the opportunity to serve you again.

Posted 5 months ago

“Still haven’t received it 6 weeks after ordering”

Helpful Report

Posted 6 months ago

“Happy with the products received but I had to wait 3 weeks to receive the order. Dispatch had a really long delay which only happened 2 weeks after ordering. Not ideal when buying items for children.”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 10 months ago

“I ordered this product on 2nd Dec, and it didn't arrive until mid Jan. I made 2 phone calls which took ages to get through, to chase up information on the delay as I wanted the product a a Christmas present. Not impressed!”

Helpful Report

Posted 1 year ago

“I ordered the Beatrix Potter musical roundabout in November. It took a few weeks to arrive. Unfortunately, when I opened the box, one of the figurines had fallen off. As it was so near to Christmas, we didn't want to disappoint our grandson, so we had to superglue it back on.”

Helpful Report

Posted 1 year ago

“jouet arrivé en bon état. le chien qui saute sur lui meme ne retombe jamais sur ses pattes. pas eu d'entente avec toy jouets vraiment decu par le sav lien pour renvoyer le jouet inactif et donc inutile”

Helpful Report

Posted 1 year ago

“22 days on and still no parcel! Support has been quick to respond but still no info on a tracker number or when my parcel will arrive. I have been told that my order is in another warehouse. This was over 2 weeks ago and still nothing. Wondering where this other warehouse is or if it actually exists.”

Helpful Report

Posted 1 year ago

“Had to pay additional taxes & shipping charges on my order cause it was an international order in a big box , for what I spent totally not worth it !!”

Helpful Report

Posted 1 year ago

“I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.”

Helpful Report

Posted 1 year ago

“This was my first experience using Toy Street & the purchased Steiff bear finally arrived today, 4 weeks after I ordered it (expecting it to arrive next day). I rang & emailed numerous times to find out when I could expect it, to be told it is on its way but they have warehouses all over the country and didn’t know where it was coming from or when it would be dispatched. Helena said she would upgrade the shipping to a 24 hour service, but the parcel was received today with a 48 hour service on, so no upgrade was made. It arrived too late to be gifted and I wouldn’t have placed the order if I’d known there was a possibility of it taking a month. There has been no offer of any kind of compensation/future discount so there’s no incentive to purchase anything again and the company made no effort to contact me and give me updates that there was a delay. All in all, don’t buy from them if you need a quick turnaround, they are genuine products but you might be waiting 4 weeks to receive it.”

Helpful Report

Posted 1 year ago

“I placed a couple of orders with Toy street after coming across them online, stating they had the items I wanted in stock and at good prices and stating a quick delivery. I didn't receive my first ordered item until over 4 weeks and after 5 weeks I still didn't have my second item so cancelled it, bought it from "Game" and recieved it two days later. I won't be using Toy Street again as found the experience far below acceptable although a shout out to customer support lady Helena of whom I dealt with a lot and always came back to me and was honest.”

Helpful Report

Posted 1 year ago

“Item not delivered via Royal Mail ordered on Monday 2nd and still waiting.”

Helpful Report

Posted 1 year ago

“Hi. Just wanted to give some feedback. I ordered the dogs pooping puzzle which I paid to have gift wrapped. However you didn't remove the wrapping which gave away the whole point of the puzzle so it's lost its surprise shock factor. I feel I should get a refund for the gift wrapping at the very least given that I trusted you to pack without ruining the point of the puzzle. This is my order number Order #352964409] (28/09/2023)”

Helpful Report

Posted 1 year ago

“Late sending items. Didn't sent with the appropriate postage that I paid for. Wouldn't recommend at all”

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Posted 1 year ago

“Ordered 10 days before my nieces birthday for direct delivery to her. Arrived the day after her birthday. Useless”

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Posted 1 year ago

“Ordered 3 of this and received 3 different dog keychains. I specifically wanted this colouring hence why I ordered 3. Bit disappointed”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“There were 2 versions of uni extreme on the website, I wanted the more expensive one as I liked the shape better. Was sent the cheaper one without any explanation or refund. Tried to contact customer services twice went to answer phone stating opening hours which I was within. Ended up returning asking for the version I had ordered didn’t hear anything had to phone again to be told they were in the process of refunding me. All in all not s very good experience and would think twice before using again.”

Helpful Report

Posted 2 years ago

“Two weeks and two phone calls before my item was delivered. Same excuse as given to others "item delayed at another warehouse". Personally I don't believe they had the item in stock when I ordered it as I was unable to access 24 hour delivery on it even though it is offered.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the inconveniences you have faced with your order. We aim to despatch all orders in a timely manner, and certainly do not expect delays of this length; we will be Investigating this to prevent similar issues from occurring in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have further concerns. Kieran Toy Street

Posted 2 years ago

Toy Street is rated 4.7 based on 6,546 reviews