Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My 8year old bought a doll with her own money and it said 24hr dispatch, 7 days later and still not dispatch. they have ignored emails but the one single response I got said the would chase their warehouse to send it out, but back to no response, they are just fobbing us off. Disturbingly on the order it says 'on its way' but it certainly ain't. Everyday I have to explain to my daughter why it's not arrived, a bit of a bad independent shopping experience for her. I wont be buying from them again after this, however its ends up. I paid through PayPal so I will put in a report in a couple of days, if no joy. wish I had read all the reviews, I only read the good ones which I think are cons now.”

Helpful Report

Posted 11 months ago

“I ordered the listen and play over the rainbow bag at the end of Oct seeing that it was next day delivery. As of today 29th November it still has not arrived even after sending emails to Toy Street and they keep fobbing me off with different excuses as to why it’s late in being delivered. I shall be requesting a refund over the next couple of days if it has not arrived.”

Helpful Report

Posted 11 months ago

“Can’t review products as still waiting for delivery 10 days later. Wish I’d read the other reviews saying the same thing before ordering!”

Helpful Report

Posted 11 months ago

“Ordered a Tonie for my granddaughter from toy street still waiting after 3 weeks no news sent 4 emails no reply phoned a number of times no answer,did eventually spoke to someone who said it would be delivered soon that was over a week ago,more emails and phone calls nothing”

Helpful Report

Posted 11 months ago

“Despatch took longer than anticipated. After the despatch email, Black Friday weekend)nothing happened-on Yodel site With sender. I rang Monday Nov 27- yes I had to wait about 15 minutes, the recorded message is annoying, BUT the guy I spoke to was brilliant, immediately messaged Yodel ((I could see on Yodel site) and by evening tracking was updated, and it has just been delivered (Wednesday). So patience but I would happily use them again as their price was significantly less.”

Helpful Report

Posted 11 months ago

“Ordered my sons 1st birthday gift 8 days before which at this time of year I know is tight but was due to arrive on the day. Apart from the initial email I received no further contact until I messaged the day before to find out that it hadn’t even reached their warehouse so could take a further 3-5 days. Luckily bought a backup gift but certainly won’t be using toystreet again after such poor service”

Helpful Report

Posted 11 months ago

“Ordered tent on 9th Nov. Have had same experience as other people. LETS GO TO WATCHDOG and have the company exposed”

Helpful Report

Posted 11 months ago

“Placed an order on 02/11/23 for £115 including delivery for several items. the date given by Toy Street for delivery was in 2-5 days. Nothing was delivered and no communication from Toy Street to advise of any problems. I tried to contact them but the phone line is only manned on certain days. I eventually, after being on hold for 70 minutes, spoke to someone who said items were coming from a different website, and would be with me in 2 days, and to contact again if this didn't happen. No delivery, so telephoned yet again, (if I ever have to hear their recorded 'fun, fun, fun' message again I will scream) but had to give up when my phone battery died after 75 minutes of waiting. I messaged them and got a pleasant reply, apologising but assuring me that the items were on their way. They were not. I then looked at reviews and saw so many where people had experienced the same delay and non delivery, that I started to get really concerned. Several more messages were sent and received, but all I got was an assurance that these would be delivered sometime in the future. I then cancelled the order, and bought the same items from Amazon, with delivery within 24 hours. Whether Toy Street would ever have delivered my order I will never know. I am waiting for my refund to be completed. However, if you need something delivered for Christmas, I would suggest either getting an assurance from Toy Street in writing before placing the order, or going elsewhere. I will not ever buy from them again.”

Helpful Report

Posted 11 months ago

“Placed an order on 28/10/23 for £62.39 including delivery for several items. Nothing delivered nearly a month later 26/11/23. Contacted customer services and received a reply 14/11/23 that the items were being dispatched from another warehouse but should receive a dispatch email within 3-5 days. Still waiting for any update. Have now requested refund but am yet to receive a reply. Will update if I have any success with refund. Shocking service, do not order from here”

Helpful Report

Posted 11 months ago

“Fantastic products, great range of prices and customer service”

Helpful Report

Posted 11 months ago

“Ordered on 18th November, credit card charged and confirmation of order received and have not heard a word since . Quote on website "aim to dispatch all items within 24 hours of receiving orders" - whilst I didn't expect that having ordered on a Saturday I didn't think I'd still be waiting the following Saturday without any communication. Disappointed ☹️”

Helpful Report

Posted 11 months ago

“Ordered Model Harley Davidson on 08/11/23 to be delivered in 48 hours ,contacting numerous by emai phone Nightmare as needed item by 14/11/23 Utter joke and want a refund .”

Helpful Report

Posted 11 months ago

“The kings on one star review. I didn’t want to judge the company for the one stars however I now understand why you have so many. The negatives outweigh the positives. I placed an order on the 19th November . The order should have come by the 22nd November according to the package I picked however I didn’t receive anything. I decided to login and check the status only to see still processing. I contacted the customer service team and I was told the item wouldn’t arrive till next week as there’s a delay on shipment. I asked why customers weren’t notified and why I had to call up to find out this information as there’s nothing that states a delay on the website. I needed the item for the 24th so next week will be totally useless for me. Helena the customer service assistant wasn’t even bothered to either apologise or try to resolve the problem raised. She just said ‘I will cancel the order’. Very disgusting behaviour I must say. This shouldn’t be a running business as they don’t stick to the delivery time or even bother to notify their customers.”

Helpful Report

Posted 11 months ago

“Ordered a few bits on the 1st November 2023 it’s still processing 22/11/23 Iv contacted many times they are slow at responding and keep saying the same thing. If it doesn’t come by the end of the week contact us again. Side swiping the fact Iv requested a refund and keep reassuring me that they will send it. Shocking, will not be buying again . !!”

Helpful Report

Posted 11 months ago

“Same as a lot of people it seems. Told my item was coming from another warehouse. Still advertising next day delivery. 3 weeks later, still nothing. Avoid at all costs! They have said they have issued a refund but I have received no proof of this and they said it would take up to 10 days. Something is not right!”

Helpful Report

Posted 11 months ago

“There appears to be an issue with this organisation and I am now incapable of getting any communication from them. Personally I would recommend you avoid this company. Oh, and the "on Hold" is an excruciating pain and not "fun fun fun". Nightmare”

Helpful Report

Posted 11 months ago

“Its now been 20 days since I made my order, after speaking to customer services they tell me 1 item was in a different location so were waiting for it. Still nothing and no tracking details. I would stay clear.”

Helpful Report

Posted 11 months ago

“If i could give this company 0 or negative stars i would, do not order from this company, ordered 3 items on 48hr delivery after 10 days still no parcel came, called them to be told it was stuck in a warehouse and would be passed to them soon and then sent out for delivery, waited a further week still no parcel, called again to be told exactly the same still stuck in a warehouse, waited a further week and surprise surprise still no delivery and apparently still in the warehouse, so after what was nearly a month i still had no order and there was never any communication from them abouts delays ect unless you called up to ask and waited well over an hour everytime on the phone i asked for a refund which tbh only took 48 hours as it was paypal so ordered the same items elsewhere actually cheaper and they arrived within 2 days maybe this company could learn from others who actually fulfil their orders in a timely manner, worst company I've ever dealt with, also their ratings box only shows the latest 5 star ratings and not the actual latest rating which if you look is always a bad one and unless you actually click on to see them all so is misleading”

Helpful Report

Posted 11 months ago

“No zero stars option so to leave a review you have no choice but to give them 1!! Ordered a gift for my granddaughter over 2 weeks before for her birthday! Paid for delivery which was supposed to be 48hrs tracked! 8 days later my orders still processing?! Rung customer services to be told my item was coming from another warehouse hence it’s not dispatched yet and they’ll receive it that day to dispatch to me for delivery in 2 days time! Parcel was picked up by yodel the next day but did come on the Thursday and was meant to be a signed for delivery? So can’t arrange a safe place to put it! Yodel despite this delivered my parcel but decided to leave outside my door and take a picture and leave! So no signature! Rung customer service’s explained and apparently they have to get me to fill out a parcel delivery dispute form and investigate which can take over 2 weeks and there’s no guarantee of a refund or another parcel being sent? But either way no present for my granddaughter as need it for a weeks time now! When explained to the advisor the attitude was we can’t do anything until this is done sorry!!Company clearly doesn’t care about customers and as a first time one, I will never shop here again!! Avoid,avoid,avoid.!!!!!Save time and money and buy from a reputable company with great customer service and good reviews out weighing the bad by at least 80% to avoid heartache for your loved little ones!! Real review -5*!!!”

Helpful Report

Posted 11 months ago

“If I could give this company zero stars i would. Save yourself any hassle and avoid at all costs! I ordered a gift and 2 weeks later there was no sign or word of my order. I contacted customer services who guaranteed it would be dispatched at the beginning of the following week, surprise, surprise no word of the order. Contacted customer services for a second time to be told it would take a further week before dispatch, refunded requested and told it would take 12 working days to process the refund. Shambles of a company!”

Helpful Report

Posted 11 months ago

Toy Street is rated 4.7 based on 6,389 reviews