Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,545 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful customer services and poor dispatch times Ordered item Weds 9pm and checkout specified dispatch next day (Thu). Paid for 24 hour delivery since we needed items Saturday, and checkout confirmed items would arrive Friday. Great. However, the order was not dispatched until Monday, so we received it on Tues. I requested a refund of postage and was refunded £1, the difference between 24 and 48 hour delivery. If I'd wanted 48 hour delivery I would have selected that (and would have received it Saturday, not Tuesday). I sent two further emails to Toy Street customer services over the following two weeks and was systematically ignored. We had a disappointed child and a last minute trip to the shops to get a substitute as considerable time and cost inconvenience.”

Helpful Report

Posted 1 year ago

“Very poor service with 20 days delayed dilivery, I won't purchase from this supplier again.”

Helpful Report

Posted 1 year ago

“Can't review, haven't received, ordered 16th, customer support haven't refunded or resent”

Helpful Report

Posted 1 year ago

“AWFUL CUSTOMER SERVICES AND POOR DISPATCH TIMES Ordered item Weds 9pm and checkout specified dispatch next day (Thu). Paid for 24 hour delivery since we needed items Saturday, and checkout confirmed items would arrive Friday. Great. However, the order was not dispatched until the next Monday, so we received it on Tues. I requested a refund of postage and was refunded £1, the difference between 24 and 48 hour delivery. If I'd wanted 48 hour delivery I would have selected that (and would have received it Saturday, not Tuesday). I sent two further emails to Toy Street customer services over the following two weeks and was systematically ignored. We had a disappointed child and a last minute trip to the shops to get a substitute as considerable time and cost inconvenience.”

Helpful Report

Posted 1 year ago

“I ordered a toy on Friday saying next day delivery but no dispatch yet and no support until 1000 AM [Order #352959402] (09/09/2023) Planning to cancel and order in amazon”

Helpful Report

Posted 1 year ago

“Took forever to ship the order when website states within 48 hours. No communication as I would have cancelled the order if I had known.”

Helpful Report

Posted 1 year ago

“I have not received my order or updated on current status hence not happy. Will update this review upon response or alternatively item delivery”

Helpful Report

Posted 1 year ago

“Tried to place a small order and after entering ALL details it came up with ‘ capture token missing. There was NO I am not a robot to tick and no other type of Capture to complete that I could find.”

Helpful Report

Posted 1 year ago

“Haven’t received my order yet!”

Helpful Report

Posted 1 year ago

“Toy story sent the wrong item and charged me to return it avoid like the plague”

Helpful Report

Posted 1 year ago

“Placed an order for a book about 3 and a half weeks ago. The book arrived with a damaged corner. I have tried countless times to reach customer service and had no response. Would not reccomend this company and would never use them again.”

Helpful Report

Posted 1 year ago

“said next day delivery available but only offered tracked 48.. so i paid for it. 2 days later not even a dispatch email. i asked where it was and they said oh yeah its not coming from us so its going to be 5 days until we have it. obviously no good so can i have a refund? yes ... in 10 days. great”

Helpful Report

Posted 1 year ago

“Item not as described or as pictures show..no replies to my email regarding this.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry to hear that you have received the wrong item. I can see that a reply was sent to your ticket requesting images of this incorrect item so we could look to resolve this for you. Please do not hesitate to contact us again if you believe this still requires a resolution; our customer service team is always happy to help! Best wishes, Kieran Toy Street

Posted 1 year ago

“Product was fine. Awful customer service. I paid for 48 hour delivery, a week later there was still no sign of the product. I emailed querying, as I needed the product as a present. Got no reply. Item arrived eventually, after the birthday. I then emailed requesting at least a refund on the postage, as I had to purchase a whole new gift, but have heard nothing. I tried to rectify with the company prior to writing a bad review, but have heard nothing so I am left with no option. Don't use this company, not worth the hassle!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry for the trouble you have faced with this order. I can see that a refund of the shipping costs has been issued for you and should be with you by now. Please do not hesitate to contact us again if you have any further concerns Best wishes, Kieran Toy Street

Posted 1 year ago

“Ordered a specific design of an item as a gift for my daughter that she had picked especially, a Sky Brown Tech Deck. Was instead sent a completely random design that just said SK8 MAFIA as the design. Wasn't worth the hassle of returning.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry to hear about the trouble you have faced with this order! Please do not hesitate to contact us if you have any concerns at all; our customer service team is always happy to help! Best wishes, Kieran Toy Street

Posted 1 year ago

“We ordered a scooter for my daughter's birthday over a week in advance and despite the website stating boldly at the top that next day delivery was available, after 6 days we still hadn't had dispatch info or delivery details. When I called up we were then informed that there were warehouse delays. As much as I understand that delays can happen, I'm not satisfied that we had to chase to be informed of these delays. No next day delivery was offered meaning my daughter isn't going to get her requested scooter in time, with nowhere else online now offering next day delivery. Sorely disappointed that an email couldn't have been sent updating us of the delay which would have allowed us to shop elsewhere.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us and I am sorry that this has happened. Almost all of our items are eligible for next day delivery but unfortunately that was not the case for this scooter. We are investigating this delay and I am sorry for this unexpected experience. Best wishes, Helena Toystreet

Posted 1 year ago

“Wong item delivered.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for contacting us. I am sorry to hear about this. I can confirm that we are resolving this with yourself at the moment and I am very sorry that this has happened. Please provide us with photos of the item and we will be able to investigate this and resolve this for you. Best wishes, Helena Toystreet

Posted 1 year ago

“The delivery took way longer than a week n the items wernt that great .”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I ordered what we thought was a blue xxxl mesh ball for my SON, we waited over 2 weeks for it to be delivered. Upon being delivered my son opened the box to find a pink mesh ball, there is nowhere on your website that states what colour it will be or give you a choice of colours. Needless to say I have a crying child now as he paid with his pocket money for a blue mesh ball but received a pink one after 2 weeks I have emailed your customer service previous to delivery but no response Not happy at all”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the fact you received an incorrect item. I have taken a look and it looks like this item is assorted and you are unable to select the colour. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Terrible delivery time scales took over 3 weeks to arrive and no communication to tell us about the delay.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 1 year ago

Toy Street is rated 4.7 based on 6,545 reviews