Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,545 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First time ordering from this company and will definitely be my last! Ordered a PINK Peppa Pig rucksack for my 2 year old niece and got sent a GREEN George Pig rucksack! Sent 2 emails on different days with no response so decided to call instead. After a 10 minute wait I finally got through to someone that clearly did not seem to care to be told the bag I had ordered was out of stock. He then proceeded to tell me I could return bag to get a full refund and that he would email me a returns label. So not only did I not receive the item I ordered, I have to go out of my way to get it sent back even though it was their mistake! Have I received said email? No I haven't. Absolutely disgraceful service!!!!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email containing a free returns label has been sent, and a full refund will be issued once this has arrived back in our warehouse. We apologise for the Inconvenience caused and will be Investigating with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“DO NOT BUY FROM HERE. Order placed 2 weeks ago and no response from the company despite constant emails and messages.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have faced with this order. I can see that you have requested a cancellation, and this has now been processed and a refund will be with you shortly. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I wouldn't recommend ordering from this company! They accept your order and take payment without letting you know that certain items aren't located there, but in fact at another warehouse. I suspect some items out of stock. I ordered several items and received an email about one about its delay, not mentioning any of the other items. After several emails and a long time waiting their reply, I received part order, one item being in unacceptable condition! I sent photos as requested and no response! So glad I paid through PayPal!! Had to open a case for refund, which I got a day later after ripening the case. Only then did I receive an email reply apologising for being inconvenienced!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Items not received and no communication from company despite emailing them.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 16/11/2022 and should now be with you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I received a total different product, they didn't even care. Product is still on their website with wrong description and images. I feel scammed, but overall I feel sad because it shows you don't care for children's emotions”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I am still waiting for an order placed 10 days ago - despite the delivery stating 48 hour tracked! None of my emails have been responded to and after calling them, I was advised it would definitely be posted the next day by 24 hour courier. That was 4 days ago and I still have not received my order and have had no communication from Toy Street since. Still waiting....”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“3 weeks after order was placed, still marked as processing. I've called up twice to check the status of the order to be told the same excuse every time "the item is in another depot"”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry fore the delays you have experienced with your order; we certainly do not expect delays of this length, and will be Investigating this with our warehouse team, and our courier, to prevent similar issues rom affecting our customers again in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Ordered in good time for my daughters birthday which she has had to spend in hospital only for the item to be despatched after 9 days of ordering so we have still not recieved and her birthday has now gone. Emails sent to chase but no replies.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with this order; we aim to despatch all orders in a timely manner so that our customers can receive their items as quickly as possible, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance soon. Kieran Toy Street

Posted 2 years ago

“Made an order took 3 weeks to come after the delivery date stated next day delivery, when I finally received the order it wasn’t what I ordered so after waiting ages chasing up the delivery it was pointless as it was the wrong item delivered, took more of my time then trying to return it, however got refunded next day after they received the order back”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you had with your order. We certainly aim to ensure all of our product information is accurate, and I apologise for the errors in this instance. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Toy Street

Posted 2 years ago

“I bought x 4 bubble machines and they have all broken with in 1-2 days of use!! Really disappointed!!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the faulty items you have received. Please do not hesitate to reach out to our friendly customer service team, who are always happy to help. We hope you'll give us another chance, and we anticipate hearing from you soon. Kieran Toy Street

Posted 2 years ago

“Really badly packaged, damaged card and blister. Put in a white Jiffy bag and posted! After I requested it be packaged well as I’m a collector. I won’t be buying from here again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the damages to your order. We try to ensure all orders are packaged safely and securely to avoid any damage during transit, and I apologise that this was not the case on this occasion. Please do not hesitate to contact our friendly customer service team with any concerns you have regarding your order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 2 years ago

“I did not receive my purchase”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you have not yet received your order. The tracking provided suggests that Royal Mail attempted to deliver your order on 21/06 and has left instructions on how to proceed from there. Please do not hesitate to reach out to us If you experience further issues with receiving your order. We hope you'll give us another chance, and anticipate hearing from you soon. Kieran Toy Street

Posted 2 years ago

“You charged me extra for a choice of squishmallows and sent one of the cheaper ones!! You also said there were 3 styles and one would be sent, but you only showed one of the styles available. Very poor shopping experience and bad website!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I'm very sorry to hear you were not satisfied with your order. Please do not hesitate to reach out to our friendly customer service team, who are always happy to help with any concerns/queries you may have regarding your order. We hope you'll give us another chance, and we hope to hear from you soon. Kieran Toy Street

Posted 2 years ago

“I ordered a child's toy on the 18th April and it wasn't even dispatched until 1st of May, I got no communication to say it was going to be late and no reply when I emailed and complained that I hadn't recieved my item 16 days after ordering! I won't be ordering again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and reviews like yours help us to find areas where we can do better. I'm very sorry to hear about the delays you experienced with your order; we aim to despatch all orders promptly, and I apologise that we were unable to do so on this occasion. I can see that you emailed us on 04/05/2022 regarding your order being late, and a reply was sent on 05/05/2022 informing you that we would chase Royal Mail on your behalf to get you your order as soon as possible. Tracking suggests this was delivered, however, I apologise once again for the extensive delays faced with this order. We will investigate with our warehouse team, and our courier, so as to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance, and we anticipate hearing from you again. Kieran Toy Street

Posted 2 years ago

“Ordered an item on 6/5 and paid for next day delivery. No sign of my purchase. Contacted toy street on 11/5 and was told I shouldn’t have had the option of next day del but my item would be in on 12/5 and posted 12 or 13/5. Chased my item a number of times on 12/13 and despite being told they had it, eventually on 13/5 at 4.45 was told they didn’t have it. Cancelled order and was told I’d get a refund. Haven’t heard anything! Emailed toy street, no response. Stressful waste of time as birthday missed! Hopefully they will respond to this review.”

Helpful Report

Posted 2 years ago

Thank you for the honest review. We are always aiming to improve our services and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order; we aim to fulfil all orders in a timely manner, and I apologise that we were unable to do so on this occasion. I can see from our system that you requested a cancellation of your order on 13/05/2022, and a full refund was issued the same day. If you are still experiencing issues receiving this refund, I would suggest contacting your bank directly. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 2 years ago

“Different item/ colour variant arrived to what has been ordered or to what has shown at the photo on the website, as a results of that I've had crying little daughter at the airport, it was a present to give at the airport arrival. Can't be bothered to return. Will not use again or recommend to others.”

Helpful Report

Posted 2 years ago

Thank you for your honest review. We are always aiming to improve our services, and reviews like yours help us to find where we can do better. I'm very sorry to hear you were disappointed with your order. Please note that the listing of several items on our website does state that these items are assorted, and so designs and colours may vary from the image provided. This has been passed on to our web team who will work to make this clearer so that this issue can be prevented in the future. We hope you give us another chance, and if you ever have any queries/concerns, please do not hesitate to reach out to our friendly customer service team who are always happy to lend a hand. Kieran Toy Street

Posted 2 years ago

“Extremely disappointed, I didn't receive the item that I ordered, I will be very reluctant to place another order”

Helpful Report

Posted 3 years ago

“different Pictures of toy than I was recive”

Helpful Report

Posted 3 years ago

“This was the 2nd time I had ordered from this site & I must say I was so disappointed from start to finish!. I ordered 4 items & received an email on the 3rd saying my order was being processed. I sent an email asking for an update after 10days. They sent another email saying sorry for the delay will be with you shortly , have upgraded your delivery . Waited another 5 days no items. Sent another email , received the same email again , on its way. Phoned on the 22nd and was told its been dispatched that day. I thought perfect! I received the items next day, only 3 items, 1 missing. I had to email again & explain the situation and ask for a refund. I was so annoyed as I had bought them as part of my Grandaughters birthday or I would of cancelled the order. Waiting 3 weeks and still not all the order dispatched!. I ordered items from China and they even arrived before this order. Unfortunately will not be buying again.......”

Helpful Report

Posted 3 years ago

“All of the f1 cars are out of stock it is not my favorite online store my favorite online store is amazon.”

Helpful Report

Posted 3 years ago

Toy Street is rated 4.7 based on 6,545 reviews