Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have not received my package with no updates of wats going on it’s a Xmas gift and it’s not here at all I want a refund not satisfied at all”

Helpful Report

Posted 1 year ago

“I ordered something a long time ago that was in stock when I ordered it.. within a day of my order they put it on back order. Told me it would take some time which I was fine with. A year and a half later still waiting.. email them now and get crickets.. not impressed at all.”

Helpful Report

Posted 1 year ago

“DO NOT order from this website if you want a decent delivery service. I am still waiting for my order 16 working days later when their website states the average is 2-3 working days. Shocking customer service too, avoid!”

Helpful Report

Posted 1 year ago

“Awful! 1 month on and I'm still wait for my parcel. Like other reviews here I'm told it's coming from another warehouse and will be here soon. I suspect I'll miss Christmas now and so I'm having to go out and purchase alternative gifts. Do not use! Waste of time.”

Helpful Report

Posted 1 year ago

“9 days no confirmation email and no delivery of item that was supposed to be next day. Now they don't even have my order on there system. Joke.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. After several emails and 3 phone calls, left on hold for over 40 mins each time then cut off. Automated email reply stating coming from another warehouse. Granddaughters birthday been and gone. TAKE YOUR MONEY ELSEWHERE.”

Helpful Report

Posted 1 year ago

“Garbage. Ordered £100+ worth of Gravitrax on 27 Nov, all items showing as "in stock" on the website with 3-5 day delivery. 7 days later I emailed for an update to be told "the items are coming from our other warehouse". After another 7 days I sent another email to be told "I've passed this to management and the items will be sent as soon as possible". I cancelled the order and took my money elsewhere. It's clear that the items weren't stocked and I wasn't given any idea of a delivery date. My advice to anyone reading this review is to take their money to a more established, professional retailer.”

Helpful Report

Posted 1 year ago

“I have waited almost 3 weeks for item. Still not received. Calls not answered and having to chase and send emails. Waiting on a refund . Very disappointing.”

Helpful Report

Posted 1 year ago

“Order was made in early Novemeber but it never got delivered. Similar replies that the goods need to be transferred from other warehouse and management were aware of the situation. THAT IS BS! No confirmation on the delivery date, no tracking number, the phone number is never answered and the shop was not aligned with its address. I am looking for refund. To conclude, never return to this shop again. Lessons learnt on checking the reviews before purchase.”

Helpful Report

Posted 1 year ago

“Placed an order on 23/11/23 - received an order confirmation and nothing since. Checked the site yesterday and product is showing stock. Tried to telephone but just a recorded message asking me to stay on the line - 1 hour waiting and still holding. Tried an email got a response saying they would try and respond in the next 72 hours. A waste of time I think.”

Helpful Report

Posted 1 year ago

“Placed order on November 15th. Contacted company via email on November 20th, November 27th, and December 1st. It is now December 8th and I have not heard back from this company at all. Items have not been shipped yet. AVOID THIS COMPANY !!”

Helpful Report

Posted 1 year ago

“Waited 2 weeks for my delivery, I’ve emailed twice and can’t speak to anyone on the phone. Frustrating and dissappointing.”

Helpful Report

Posted 1 year ago

“busy waiting for an order that was placed in October reqular calls and waiting on the phone and still No product the company has even been in touch i have had to do all the enquiries not very impressed at all please can somebody sort it out”

Helpful Report

Posted 1 year ago

“I ordered items on the 30th November expecting them to arrive promptly, to only receive the email to say that they are due to be delivered at the start of January! DO NOT USE THIS SELLER, IT IS BETTER TO PAY MORE FOR THE ITEM WITH ANOTHER PROVIDER. They do not answer the phone either”

Helpful Report

Posted 1 year ago

“Order still not received or marked as dispatched two weeks after ordering, with no communication about this. No reply from the phone number - waited on hold for almost half an hour then just cut off. No reply by email yet. Appalling customer service. I will never order from Toy Street again.”

Helpful Report

Posted 1 year ago

“Support by email has been quick to respond but the hotline is awful. Make sure you need to put your phone on charge. No answer for half an hour. Delivery is expected within 2 days but excuse like the item is put in another warehouse.”

Helpful Report

Posted 1 year ago

“Honestly thought it was a scam. (It wasn't in the end) Literally took almost a month for my item to arrive. Was supposed to take 3/5 days! They gave no update. Had to chase them loads to only get (its coming from a warehouse. Dates are only advised) Honestly so so so rude and takes a life time. Avoid if possible. Pay the extra 2 or 3 pound elsewhere so you actually get it in a decent time and not rude staff who couldn't give a toss if they miss your deadlines.”

Helpful Report

Posted 1 year ago

“Tonies Box. Was 2day delivery but it didn’t actually come for weeks and lots of phone calls and false delivery promises. So after two weeks I said I wish u refund if the item is not delivered in next two days. Then I get an email saying the item is ready for dispatch but we’ve placed it on hold and I had to contact them again. They have some cheek and I wouldn’t buy from again as was way too much hassle. Ya pay for 2-3 day delivery guaranteed and get it weeks later and no refund for the delivery charge either. So yep terrible service”

Helpful Report

Posted 1 year ago

“My 8year old bought a doll with her own money and it said 24hr dispatch, 7 days later and still not dispatch. they have ignored emails but the one single response I got said the would chase their warehouse to send it out, but back to no response, they are just fobbing us off. Disturbingly on the order it says 'on its way' but it certainly ain't. Everyday I have to explain to my daughter why it's not arrived, a bit of a bad independent shopping experience for her. I wont be buying from them again after this, however its ends up. I paid through PayPal so I will put in a report in a couple of days, if no joy. wish I had read all the reviews, I only read the good ones which I think are cons now.”

Helpful Report

Posted 1 year ago

“I ordered the listen and play over the rainbow bag at the end of Oct seeing that it was next day delivery. As of today 29th November it still has not arrived even after sending emails to Toy Street and they keep fobbing me off with different excuses as to why it’s late in being delivered. I shall be requesting a refund over the next couple of days if it has not arrived.”

Helpful Report

Posted 1 year ago

Toy Street is rated 4.7 based on 6,546 reviews