Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent, product arrived quickly and was exactly as described. Even despite the postal strikes! Very good value too!”

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Posted 1 year ago

“Excellent service.Items delivered promptly.I would use the company again.”

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Posted 1 year ago

“Very good item, really quick delivery! Really happy”

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Posted 1 year ago

“Good communications from order to delivery and items all of great quality. Thanks”

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Posted 1 year ago

“Great game delivered on time and in great condition.”

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Posted 1 year ago

“Lower price than others but just what I wanted and arrived very quickly!”

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Posted 1 year ago

“Great toy and service”

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Posted 1 year ago

“The figure I ordered arrived quickly and in perfect condition, I couldn’t have been happier”

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Posted 1 year ago

“Product very good value for money”

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Posted 1 year ago

“I've only just found ToyStreet and made my first purchase a few weeks ago. The game arrived well packaged and on time. Best of all was the value of the game, ToyStreet was around £5-10 cheaper than anywhere else I looked. Thank you ToyStreet. I would recommend!”

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Posted 1 year ago

“Excellent service, speedy delivery even in the middle of a postal strike and product was exactly as described!! Will definitely be ordering again”

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Posted 1 year ago

“Terrible company! Advertises a product as being in stock, allows me to order item, dosen’t bother to let me know that the item ISN’T actually in stock until I emailed them about it. So I tell them to cancel my order and refund my payment, which they say they have done via PayPal, but I have NOT been refunded! Have emailed again asking what’s going on and to please refund my money, only to be ignored!. By far the worst company I have ever had the misfortune to have to deal with! AVOID!!!!!”

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Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry for the trouble you experienced with this order.. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Hello everyone, I owe my apologies to Toy street for the great patience had with me. This is an update on my previous review. The toy arrived yesterday 10/01/2023 and shipped on 29/12/2023 the day I received the email with the tracking. Well packed, intact in all its parts and fully functional. It arrived about 5 days late due to the congestion of the postal holidays. They always answered me even if evasively because once sent they did not even know what to tell me. Excellent also the customs declaration on the box that avoided customs duties and further taxation. Thank you, thank you, thank you”

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Posted 1 year ago

“Been almost 3 weeks and still not recieved any of my order. I will not be returning i dont think.”

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Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has impacted your order on this occasion. We have been working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking suggests this is now due to be delivered today. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I bought from this site the gift for my son. The price good but the shipping expensive, 1/3 of the total, almost 15 euros. Delivery time for Italy 3-5 days. I ask by email confirmation of delivery for January 6th. On 28/12/22 they answer that they would ship the next day, so purchase. On 29/12/22 I get the email with the tracking code but only on 31/12/22 the package is delivered to the courier. They told me let's ship on 29/12/22. From 31/12/22 the tracking reports "leaving Great Britain". On January 3, he gives it again "out of Great Britain". I ask for assistance via email and confirmation of the shipment of 29/12/22 and delivery for 06/01/23. They answer me evasively that they have sent and it must arrive. I try again the next day, same answer. In the meantime I had to spend 40 euros for another gift, and we are almost 90. They don't realize the trouble they make. They are liars, irresponsible, untrustworthy and unserious. Surely after my review they will say in a subtle way that the fault is first of the warehousemen, then of the royal mail, of the Italian post office, of customs, of parties etc The reality is that 8 days have passed, when only 5 days were enough, I have not yet received anything, not even assistance I will be happy tomorrow to receive the package and edit my review but I don't believe it”

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Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Great garage easily assembled and very sturdy happy grandson”

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Posted 1 year ago

“Turned up when I expected and was what I expected”

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Posted 1 year ago

“Excellent and quick delivery provided. Packaged well and sent next day. The website was easy to navigate, we look forward to purchasing again.”

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Posted 1 year ago

“The bottle caps I bought were awesome! Very good quality! Thankyou!”

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Posted 1 year ago

“Rememb'er when you order from Denmark customs and further handling costs as much as the item itself Put it on the homepage”

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Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that this order should have been eligible for our IOSS scheme, and no additional costs should have been charged at customs. Please do not hesitate to contact our customer service team If you have any concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

Toy Street is rated 4.7 based on 6,389 reviews