Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a talking dipsy toy, thats what I got but it looked nothing like the picture, really disappointed”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Hice mi pedido el 30 de noviembre y a fecha de hoy aún no lo he recibido, la compañía de transportes no ha comunicado nada ¿a quien reclamó para q me devuelvan el dinero?”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Excellent delivery, product works great”

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Posted 1 year ago

“Good efficient service”

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Posted 1 year ago

“Ordered a unicorn in October. This was given to my friends little girl for her birthday on 4th dec for her birthday. Yes i do plan ahead. She totally fell in love with this unicorn. It has already stopped working after almost 2 weeks of use. It shouldn't stop working after 2 months of use, never mind 2 weeks. The batteries have been changed but nothing changes. We have one very little upset girl now .”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email has been sent containing links to create a free returns label, and you have been informed that a replacement/full refund will be issued upon the return of this product. We apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Paid for next day delivery- did not even despatch for next day delivery or even despatch the next day. No response to emails. Would like a refund on delivery- I should not be paying for a service I did not receive. Wish I had read reviews beforehand and paid by PayPal. If there are delays to orders then customers should at least be informed or site should not offer next day delivery if it is not going to be honoured. Postal strikes are 1 thing but if the order is not even despatched with a possibility of receiving it on time then postal strikes cannot be blamed.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I can confirm that next day delivery should not have appeared as an option for this order, and we apologise for the Inconvenience this has caused. Our web team has been made aware of this issue and is working hard to ensure that similar issues do not affect our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Happy with my experience of shopping with Toy Street. Fantastic range of products to choose from. Fast delivery and great price. Would shop here again.”

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Posted 1 year ago

“Placed order on 25th Nov still not arrived or been dispatched tried to ring and the offices are closed and had no reply to the email i sent last week £75 out of pocket and no present for my granddaughter”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly do not expect delays of this length and I apologise for the Inconvenience caused. Please do not hesitate to contact our customer services team again If you still have not received this order, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“My order arrived quicker than expected”

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Posted 1 year ago

“My name is Lachlan, and I am 6. We recently got a new dog named Fizzgig. My stepmum helped me look for a toy that looks just like her so I can have my Fizz with me wherever I go. We even got her a purple collar and tag to match her real one. Toy street were great. My dog looks just like the picture which is just like Fizz. Her quality is perfect and I got her very quick. Her package was good and she wasn’t squished at all 😊 One very happy and satisfied little boy here.”

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Posted 1 year ago

“Very efficient company and delivery was within a few days, considering all other suppliers were out of stock. Will definitely use again.”

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Posted 1 year ago

“Great value n very quick delivery would recommend to a friend”

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Posted 1 year ago

“Pleased with speed of delivery . Reason it took more than a week was postal strikes and then no access to the delivery address due to a flood, but thankfully the parcel did arrive after 3 weeks, which was fine under the circumstances”

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Posted 1 year ago

“I ordered the Christmas present for my wife on line. I have not given it to her yet but Om certain that she will love it as she asked for it.”

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Posted 1 year ago

“Lovely shop. Fast delivery no problem at all will defiantly re order.”

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Posted 1 year ago

“Great service prompt delivery many thanks”

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Posted 1 year ago

“Speedy delivery, lovely choice of good quality products, will be back!”

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Posted 1 year ago

“Order received by return of post and saved over £9 on department store price.”

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Posted 1 year ago

“It never arrived and I have not received a refund every time I try to call it says their offices are closed terrible service!”

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Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Excellent for a nature, loving girl.”

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Posted 1 year ago

Toy Street is rated 4.7 based on 6,389 reviews