Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,502 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Straightforward ordering and delivery. Item was priced much more competitively than on other sites. Would recommend and will definitely use Toy Street in the future.”

Helpful Report

Posted 9 months ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide, and we look forward to seeing more of you in the future :) Toy Street

Posted 9 months ago

“My order was incorrect but after speaking to a colleague over the phone was helped out to resolve the matter”

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Posted 9 months ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and that customer service were able to assist you with any issues; it's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D

Posted 9 months ago

“A very easy to use website and transaction. No issues with delivery or quality. Recommend”

Helpful Report

Posted 9 months ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the service we provide, and we look forward to your continued support! Toy Street

Posted 9 months ago

“Ordered in November 2 items for christmas no correspondence for 5 months then hey presto one if the items arrives end of April and given a refund for the other still jo explanation or correspondence Terrible company”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if we can be of any assistance or provide some clarity. We hope you'll give us another chance. Toy Street

Posted 9 months ago

“Happy with the products received but I had to wait 3 weeks to receive the order. Dispatch had a really long delay which only happened 2 weeks after ordering. Not ideal when buying items for children.”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 9 months ago

“Items were fab! Thanks again Toy Street!!”

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Posted 9 months ago

Thank you for the positive review! We're so happy to hear how pleased you are with us, and hope you'll rely on us again going forward :) Toy Street

Posted 9 months ago

“Great website. Easy to navigate. Lots of fantastic kits and brilliant after sale service. Many thanks Lance”

Helpful Report

Posted 9 months ago

Thank you so much for your lovely review! We're delighted to hear that you had a great experience. Providing quality products and exceptional service is our priority, and it's rewarding to know we've met your expectations. Your support means a lot to us. If there's anything more we can to enhance your experience further, please feel free to let us know. We look forward to hearing from you again soon. Toy Street

Posted 9 months ago

“Good customer service and prompt delivery. Thank you!”

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Posted 9 months ago

“Terrible customer service. Placed order and a week later it still has not been dispatched. Have been on hold on the phone for 30 minutes and none of their team is answering me. Don't buy from them. They claim they have items in stock when they don't, will take your money and it could be 6 months down the line and you're still waiting on your order.”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 9 months ago

“The prices are good and was offered next day delivery,I chose not to use it as standard was free, but when the order confirmation came thru delivery was for almost a month in advance. I didn't realise this and only when checking I discovered that l had not been informed it was out of stock and there was a delay, and it would arrive too late for the birthday intended. It did arrive a couple of weeks later but l felt they should have have made sure l was aware of this on ordering. Otherwise all good - item finally received for a good price - just make sure sometimes customers know they will have a long wait”

Helpful Report

Posted 9 months ago

Thank you so much for your review! We're happy to hear that you had a good experience, and many apologies for the delay you experienced. Providing quality products and exceptional service is our priority. Your support means a lot to us. We continue to take on any and all feedback that allows us to improve our services, so if there's anything more we can do for you or any way we can enhance your experience, please feel free to let us know. We look forward to serving you again soon. Toy Street

Posted 9 months ago

“I just bought a few small gifts. They were great value, and arrived very promptly. This was my first purchase from Toy Street but would definitely order again in future.”

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Posted 9 months ago

“It was lovely experience, I've found what I was looking for, probably for a slightly better price for the item itself compared to other places, but delivery cost evenned it out. One star down for delivering one day later than was stated at the time of ordering. Luckily it wasn't an issue for that specific order. I'd come back I think :) thanks”

Helpful Report

Posted 9 months ago

Thank you for the lovely review! We're thrilled to hear how satisfied you are with the service we provide and many apologies for the delay in delivery with your order! We will investigate where we can improve for any and all future orders. We hope you'll keep coming back for more in the future :) Toy Street

Posted 9 months ago

“Fast and efficient service.”

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Posted 10 months ago

“Found a really nice care bear toy on this website that I could not get in Australia! When I got the item it was so cute that I bought more of them as soon as the first package arrived! Always amazing to find other toys that I can't get in Australia especially care bears for my big collection!”

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Posted 10 months ago

Thank you for the lovely review! We're very happy to hear you were satisfied with our service, and we hope you enjoy Care Bear! Toy Street

Posted 9 months ago

“There’s a really broad range of toys on offer at very competitive prices. Unfortunately a few people f the items I wanted were out of stock but I still found alternatives. Delivery was quick, and easy to navigate website. Will definitely be buying from here again.”

Helpful Report

Posted 10 months ago

Thank you for the lovely review! We're so glad to hear how happy you are with us and the service we provide, and we hope you'll continue to rely on us to provide more of the same great service going forward :) Toy Street

Posted 9 months ago

“Fast delivery. Items received in good condition. Recommend!”

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Posted 10 months ago

“Definitely lowest prices I could find when looking online for something in particular! Quick postage too! Thank you xx”

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Posted 10 months ago

“Fabulous toys at really reasonable prices! Much cheaper than the toyshops and a great range too!”

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Posted 10 months ago

“Order the reusable sticker set for Frosthaven from Toy Street - hadn't ordered from them before but they were offering the best price among similar retailers. Checkout was smooth and the sticker set arrived pretty swiftly after a couple of days, well packaged and in excellent condition. Would very happily order from Toy Street again - particularly as I didn't even realise they sold board games :-)”

Helpful Report

Posted 10 months ago

Thank you for the lovely review! We're delighted to hear how happy you are with your order and we can't wait to help you build up that collection! We look forward to your next order, and can't wait to hear from you again soon :D Toy Street

Posted 9 months ago

“Quick delivery, good product”

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Posted 10 months ago

Toy Street is rated 4.7 based on 6,502 reviews