Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“lovely puzzle, much cheaper than other providers. Took longer than 2-3 day's delivery but perhaps postal service was at fault.”

Helpful Report

Posted 8 months ago

“Placed an order 2 weeks,I’ve yet to receive this I’ve had no email or tracking number and I’ve emailed the company numerous times and had no reply and when I ring the number it says they are closed !! Not happy about this”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 7 months ago

“Clearly states on website they offer next day delivery. Item not even dispatched. No response to emails. Avoid this company.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 7 months ago

“It is now three months since I placed the order which I have not received, it is now well over two months past the estimated date of delivery. Although I have sent two emails over the past week neither have been responded to. Very disappointing and unacceptable service.”

Helpful Report

Posted 8 months ago

Posted 7 months ago

“Excellent service. International shipping was fast.”

Helpful Report

Posted 8 months ago

“Great service and price”

Helpful Report

Posted 8 months ago

“Fast and efficient service I would definitely use again”

Helpful Report

Posted 8 months ago

“Delivered on time and well packaged.”

Helpful Report

Posted 8 months ago

“I ordered two plush toys ( internationally shipped to Australia )!. Their pricing was great , shipping was fast and tracked and they kept me up to date . Toys were received in perfect condition and excellent quality . Am planning to order again soon when I can afford to add more I my collection! Excellent company and if you are ordering from overseas don’t hesitate. Keep up the great service , Toy street .”

Helpful Report

Posted 8 months ago

“Still waiting on an item that hasn't come yet and I wonder if a robot will respond or an actual person because most likely they wouldn't care to respond to people who spent their hard earned money on people who can't even send the item straight away”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 8 months ago

“I have been waiting for my order for over 1 week. no one answers the phone or responds to e-mails because they want their money back. I lost money and time. I do not recommend shopping here!”

Helpful Report

Posted 8 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we will be sure to investigate this for you! We hope you'll give us another chance. Zatu Games

Posted 8 months ago

“Everything arrived well packaged and as described. No complaints whatsoever, and would use again. Once I placed the order, I was then was slightly concerned whether I would receive items... as there wasn't the usual amount of emails ref delivery updates. However when I placed the order I was advised of the delivery timeframe (approx 2 weeks) and the items came within this timeframe, so all good. I also telephoned them just to check after a week and got straight through. I was advised they were still awaiting an item to complete the delivery. If you want Amazon service (eg next day) and Amazon prices, then order through Amazon, but don't forgot there are other companies trying to compete and offer just as good service, but maybe a take a little longer. Would buy again through them.”

Helpful Report

Posted 8 months ago

“the website is very user friendly and the service was good. i reciced my parcel quickly after ordering it”

Helpful Report

Posted 9 months ago

“Quick delivery. Slightly mixed quality.”

Helpful Report

Posted 9 months ago

“excellent! fast postage, great prices”

Helpful Report

Posted 9 months ago

“Shipping and packaging good Right product, good prices”

Helpful Report

Posted 9 months ago

“Placed an order with Toystreet after seeing that they deliver next day if ordered by 4pm. Fab! 2 weeks later and still no product! Aparently the product was "held" at one of their other warehouses. Load of rubbish, they are clearly drop shipping and don't have the stock. It's a fair way of selling, but be honest with delivery and dispatch times instead of promising next day when it clearly is never going to be! Awful service, submitted a support ticket which was unanswered, when I finally got through on the phone they then said the product had been dispatched. Buyer beware!”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. I can see that our warehouse team managed to stop this order from leaving our warehouse for you, and a full refund has since been issued for this order. We hope you’ll give us another chance. Toy Street

Posted 9 months ago

“Have been buying the eugy products. Have purchased two orders. Service is excellent, good quality products and arrives quickly. Very good selection and prices including multi- buy discount. Will definitely be buying again.”

Helpful Report

Posted 9 months ago

“The parcel was delivered on time and the whole ordering experience was pleasant.”

Helpful Report

Posted 9 months ago

“Had the rare product I wanted at a competitive price. The game arrived well packaged and on time.”

Helpful Report

Posted 9 months ago

Toy Street is rated 4.7 based on 6,389 reviews