Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order came quickly and everything went smoothly. Can't fault Toy Street and would definitely use again”

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Posted 1 year ago

“Easy to navigate website. Quick delivery”

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Posted 1 year ago

“Great service prompt delivery many thanks”

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Posted 1 year ago

“Quick delivery, good prices”

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Posted 1 year ago

“My grandson had a Nintendo Switch on his Christmas list and Toy Street came up with the cheapest price. I'd never used them before and was a bit anxious our ordering from an unknown company but the item was delivered quickly and I was very pleased with the outcome. I'd be happy to use them again.”

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Posted 1 year ago

“Very unprofessional company. They were selling a product, so I ordered 2 items of it. They sent another one even though it didn't match the description or pictures. Their excuse? Ah, we need to update our website, send the items back and we refund you the money. So imagine you order a burguer in a restaurant, that you see pictures of it and everything, and they bring you a salad? When you confront them they simply say oh, the menu is wrong but we can refund you the money if you give us the salad back. The product was still advertised on their website for well over a month. Will never order from them again. This is a website for children, mainly. How can you explain a child all of this? You just end up spending double and giving up to make your children happy. Customer service is appaling too, they get back to you weeks after you email them. Wouldn't recommend this company to anyone”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We certainly aim to provide the most up-to-date and accurate information on our website, and I apologise that we were unable to do so on this occasion. Our web team has been made aware of this error and is working hard to prevent similar issues from affecting our customers in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have any further concerns. Kieran Toy Street

Posted 1 year ago

“A great service received. Item was delivered very quickly! Thank you”

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Posted 1 year ago

“Excellent service and quick delivery”

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Posted 1 year ago

“Great service and much cheaper than Amazon for what I wanted to buy”

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Posted 1 year ago

“First time ordering from this company and will definitely be my last! Ordered a PINK Peppa Pig rucksack for my 2 year old niece and got sent a GREEN George Pig rucksack! Sent 2 emails on different days with no response so decided to call instead. After a 10 minute wait I finally got through to someone that clearly did not seem to care to be told the bag I had ordered was out of stock. He then proceeded to tell me I could return bag to get a full refund and that he would email me a returns label. So not only did I not receive the item I ordered, I have to go out of my way to get it sent back even though it was their mistake! Have I received said email? No I haven't. Absolutely disgraceful service!!!!”

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Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email containing a free returns label has been sent, and a full refund will be issued once this has arrived back in our warehouse. We apologise for the Inconvenience caused and will be Investigating with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“DO NOT BUY FROM HERE. Order placed 2 weeks ago and no response from the company despite constant emails and messages.”

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Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have faced with this order. I can see that you have requested a cancellation, and this has now been processed and a refund will be with you shortly. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I wouldn't recommend ordering from this company! They accept your order and take payment without letting you know that certain items aren't located there, but in fact at another warehouse. I suspect some items out of stock. I ordered several items and received an email about one about its delay, not mentioning any of the other items. After several emails and a long time waiting their reply, I received part order, one item being in unacceptable condition! I sent photos as requested and no response! So glad I paid through PayPal!! Had to open a case for refund, which I got a day later after ripening the case. Only then did I receive an email reply apologising for being inconvenienced!”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Items not received and no communication from company despite emailing them.”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 16/11/2022 and should now be with you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Good, fast service”

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Posted 2 years ago

“I would not hesitate to use toy street again, the gift i got my grandchild was well packaged, promptly delivered and really good value for money. Well done toy Street”

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Posted 2 years ago

“I received a total different product, they didn't even care. Product is still on their website with wrong description and images. I feel scammed, but overall I feel sad because it shows you don't care for children's emotions”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I am still waiting for an order placed 10 days ago - despite the delivery stating 48 hour tracked! None of my emails have been responded to and after calling them, I was advised it would definitely be posted the next day by 24 hour courier. That was 4 days ago and I still have not received my order and have had no communication from Toy Street since. Still waiting....”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“We are a company that work with Special needs people using sensory communication. Toy Street will be our go to company for the toys we use with both adults and children”

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Posted 2 years ago

“Excellent price and very quick delivery.”

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Posted 2 years ago

“A great toy at a very reasonable price.”

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Posted 2 years ago

Toy Street is rated 4.7 based on 6,389 reviews