Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,545 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Toy street sent the wrong item and then only partially refunded me when I sent it back.Apparently it was the right item, even tho it was a completely different company make and picture than what was on the website.Good prices if you get what you actually ordered. Found the whole refund process long drawn out and still trying to fight for my money back”

Helpful Report

Posted 4 months ago

We're really sorry to hear about the mix-up with your order and the issues you faced during the refund process. It’s never our intention to send the wrong item or make refunds feel frustrating. Your feedback is invaluable to us, and we want to ensure that we improve our service. Please reach out to our customer support, as they are here to help resolve these concerns. Thank you for bringing this to our attention, and we hope to restore your trust in us moving forward.

Posted 4 months ago

“I have purchased fat brain teeter popper which looks refurbished rather than new. There are marks on the board and even some of the poppers have been glued. Based on their returns policy which I didn’t read before buying, I’m less inclined as more money will be deducted or they might prolong the return so I’m just going to keep the board but will not buy again from this website.”

Helpful Report

Posted 4 months ago

We're truly sorry to hear that your experience with the Fat Brain Teeter Popper was not what you expected. It's disappointing to receive an item that doesn't meet the standard of new. We appreciate your feedback regarding our returns policy, and we understand that it may deter you from making future purchases. Please know that we take these concerns seriously and are constantly working to improve our services. Thank you for sharing your thoughts, and we hope to have the chance to provide you with a better experience in the future.

Posted 4 months ago

“I ordered a birthday gift for my niece over 2 weeks ago. Paid for express delivery and it has still not arrived. Delays can be forgiven, but there's a limit.”

Helpful Report

Posted 4 months ago

We're really sorry to hear about the delay with your order. We truly appreciate your patience during this time. Please reach out to our customer support team so we can look into this issue for you. Your feedback is important, and we aim to do better. Thank you for sharing your experience with us.

Posted 4 months ago

“I placed a large order over a month ago, it is still showing as "Processing". I have emailed multiple times and been told they are having problems getting hold of one of the items (still listed as available on their website), and now they are no longer responding to me. I will never purchase from this company again and will be reporting them to trading standards shortly.”

Helpful Report

Posted 4 months ago

We are sincerely sorry to hear about the inconvenience you've experienced with your order. We completely understand how frustrating it can be to face delays. Please know that your feedback is important to us, and we are working hard to resolve the issues with our inventory and communication. We encourage you to try contacting our customer support again for further assistance. Thank you for your understanding, and we hope to improve your experience in the future.

Posted 4 months ago

“Still not received my order for my granddaughter 3 weeks on not happy at all could u tell me where it is”

Helpful Report

Posted 4 months ago

We understand how important it is to receive orders on time, especially for special occasions. Please reach out to our customer support team, and we’ll do our best to provide you with the most accurate update possible. Thank you for your understanding.

Posted 4 months ago

“Avoid this company! I placed an order on Oct 16th, with 48hr delivery that cost me £11.99 - the items were showing as "In Stock" when I placed my order and the delivery date was estimated to be 18th/19th Oct. Well, over two weeks later and several emails back and forth - the last two of which have been ignored) and apparently these items are coming from their famous "other warehouse" and they have "chased and escalated it"... I see the same on several other reviews - for a true picture, see TrustPilot for a more accurate review score! I have asked for clarity over delivery dates and if that is not possible to have my order refunded - but I have been met with silence. The order was needed for my daughters birthday - so I just want to cancel my order and place it with a more trustworthy company.”

Helpful Report

Posted 5 months ago

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially with an important occasion like a birthday approaching. Our aim is to fulfill every order on time, but sometimes unexpected delays can occur. We encourage you to reach out again to our customer support team for assistance. Your feedback is valuable to us, and we appreciate your patience as we work to improve our services. Thank you for bringing this to our attention.

Posted 4 months ago

“Item ordered 23/09/24. Still not received. 1 star is to good”

Helpful Report

Posted 5 months ago

Thank you for your honest feedback. We apologize for the delay with your order. Whilst we aim to dispatch all orders as promptly as possible, external factors can sometimes affect our delivery times. Please contact our customer support team who will be happy to assist as best they can. Thank you for your patience.

Posted 5 months ago

“I have not received my order and no one is responding to the support ticket I raised.”

Helpful Report

Posted 5 months ago

We apologize for any inconveniences you faced. This has been passed on to our customer service team so we can help resolve this issue where possible.

Posted 5 months ago

“Sent order with an item missing. Have emailed. Still no response after 48 hours”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re constantly working to improve and hope to serve you better in the future. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 5 months ago

“Still haven’t received my order that was ordered on 28th September to be deliver led in time for my sons birthday. Delivery said it would be 2-3 days delivery still nothing and update on my order. Been in touch with customer services 2 days ago and I still have not heard back.”

Helpful Report

Posted 5 months ago

We’re sorry for any inconvenience you experienced, and we will raise this delay with our customer service team. We aim to improve and appreciate your feedback.

Posted 5 months ago

“Please tell me why I still not have received my refund that was confirmed on the 29th of August stating that it would take 5-10 days ! Yet your own website states that any refund would take 3-5 days to process ???? I'm confused Toy Street ???? From my original order on the 11th of August to now your service has been nothing short of terrible. Please don't be fool by this ridiculous amount of one paragraph positive statements as they are all surely fake. You bombard the review page within 24 hours with these fake reviews to push honest ones back onto the next page in the hope of people not searching that far back !!!! You responded to my review from last week only yesterday, knowing I still have not been issued my refund !!!!! You sold me a product that you didn't actually have in stock, making me wait till past my daughters birthday for you to email me stating just that. Don't be fooled by the basic reviews people, this was a horrible online shopping experience that unfortunately is still going on !!!!!!!!!!! Look for my original review and other beyond that, I'm not alone in my experience!!!!!!!”

Helpful Report

Posted 6 months ago

We’re sorry your refund hasn’t arrived. Please contact our support team for assistance. We’ll ensure this issue is resolved to the best of our ability, and you receive your refund as soon as possible.

Posted 6 months ago

“Horrible experience with toy street. Ordered my daughters gift on the 11th of August with a delivery date between the 19th and 22nd of August. Had to make contact on the 23rd as I had not received any royal mail notification let alone my item. They informed me that my order had not even been dispatched and should be with me within 5 days. Contacted them today asking for a full refund as its still not been dispatched. Joke of a company who advertised items they don't actually have in stocks themselves. Will never use this company again just to save a couple of quid.”

Helpful Report

Posted 7 months ago

We regret that your experience was not up to our standards. Please contact our customer service so we can follow up and resolve this issue for you.

Posted 6 months ago

“I still have not received my order!!!!!! Where is it??????”

Helpful Report

Posted 7 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope to have the opportunity to serve you again.

Posted 7 months ago

“I never recieved my item. Only has a tracking number for the country of origin, when it came to my country (Canada) the tracking number was no longer valid. Not sure if it’s a scam.”

Helpful Report

Posted 7 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us if you have any further concerns. We hope to have the opportunity to serve you again.

Posted 7 months ago

“I was advised after receiving my toy TY dog that the item was chosen at random even though it specifically said the name of the dog and a picture I was sent a completely different dog. I contacted customer services who said I could return for a refund (at my cost). I specifically wanted the dog in the picture as a back up replacement for my 2 yr old who is so in love with us particular TY dog so the random one I was sent is useless. Very disappointed by the clear misleading advertising of this product on the website. Do not purchase unless you want to be disappointed and out of pocket. AWFUL”

Helpful Report

Posted 7 months ago

We’re sorry that your experience wasn’t what you expected. Please know that we take your feedback seriously and are working to improve. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 7 months ago

“No update on order after order confirmation, order didn't arrive by delivery date on initial email. Order was only dispatched once chased up by email and social media. Response on social media was rude. Will not use again”

Helpful Report

Posted 7 months ago

We’re sorry your order arrived late. Unexpected delays can happen, but we’re working hard to ensure that your order is dispatched as soon as possible for you. Thank you for your patience and we anticipate hearing from you again.

Posted 7 months ago

“Horrible experience. Never received my order that I placed in May.”

Helpful Report

Posted 7 months ago

We apologize for any inconveniences you faced. Please get in touch with our customer service team so we can help resolve this issue where possible.

Posted 7 months ago

“I recently had a highly disappointing experience with Toy Street and feel compelled to share my experience, even on this platform. 1. Significant Delays: My order, placed on July 13th, was delayed well beyond the estimated delivery window. As of now, I still haven't received my order, and there has been no adequate explanation for the delay from the company. 2. Lack of Communication: Despite the significant delay, there was no proactive communication from Toy Street. I had to repeatedly reach out to get any updates, and the responses were vague, failing to clarify why there was no prior communication about the issues. 3. Unhelpful Customer Service: When I requested compensation for the inconvenience, the response was dismissive, insisting that delivery dates are only estimates and offering no compensation or goodwill gesture, despite failing to meet their own estimated timeframe. 4. Concerns About Review Transparency: It's concerning that the reviews here on Reviews.io appear to paint a more favourable picture than what I found on other platforms. This discrepancy makes me question the reliability and transparency of the reviews presented here. Given these points, my experience suggests that Toy Street is unreliable and not focused on customer satisfaction. I would advise potential customers to consider these factors carefully before making a purchase.”

Helpful Report

Posted 8 months ago

“I received a different item than what I ordered, error on the seller's part”

Helpful Report

Posted 8 months ago

“They sent us a broken cycle”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Toy Street

Posted 8 months ago

Toy Street is rated 4.7 based on 6,545 reviews