Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,390 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered a couple of damaged items and was pleased to see them dispatched and delivered very quickly. Having the option to pay by installments (Clearpay) was v. welcome.”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review, Matt! We're pleased to hear that your items were dispatched and delivered so quickly. It's great that you found the option to pay by installments convenient—making your shopping experience smoother is important to us. We truly appreciate your support and look forward to having you back at Toy Street soon!

Posted 18 hours ago

“Great service, reputable company, shipped quickly, well packaged.”

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Posted 1 week ago

“Great company. So glad I found them. I was looking for Harry Potter Guess Who. I found it here, at a great price too. Ordering was easy. Delivery was quick too.”

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Posted 1 week ago

“Decent. More text.”

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Posted 1 week ago

“Was disappointed with the size. I wanted to cancel my order and order a bigger one but couldn't get to access that”

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Posted 1 week ago

We're sorry to hear that the size didn't meet your expectations. Please do get in touch with our Customer Service team to find out more about our Returns process. Thanks for shopping with Toy Street!

Posted 18 hours ago

“I ordered a birthday gift for my niece over 2 weeks ago. Paid for express delivery and it has still not arrived. Delays can be forgiven, but there's a limit.”

Helpful Report

Posted 1 week ago

We're really sorry to hear about the delay with your order. We truly appreciate your patience during this time. Please reach out to our customer support team so we can look into this issue for you. Your feedback is important, and we aim to do better. Thank you for sharing your experience with us.

Posted 1 week ago

“Found what I was looking for, easy to navigate website. Price was very competitive, and once ordered it arrived quickly and in excellent condition. No complaints!”

Helpful Report

Posted 1 week ago

Thank you for your wonderful review! We're so glad you found what you were looking for on our easy-to-navigate website and that you were pleased with our competitive pricing. Quick delivery and quality service are what we strive for, so it's fantastic to hear that everything arrived in excellent condition. We appreciate your support and look forward to welcoming you back to Toy Street soon!

Posted 18 hours ago

“Happy with purchase, toys were good quality. Delivery was slow had to wait over 2 weeks for items to be delivered.”

Helpful Report

Posted 1 week ago

Thank you for your thoughtful review, Sarah! We're so glad to hear that you're happy with the quality of the toys. We sincerely apologize for the delay in delivery and are working hard to improve this aspect of our service. Your feedback is invaluable as we strive to enhance the shopping experience for all our customers. We appreciate your support and hope to have the pleasure of serving you again soon!

Posted 18 hours ago

“Beautiful quality toys and fast delivery. Thank you”

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Posted 1 week ago

“I found Toy Street purely by chance, and so happy that I did! The Lego set my son wanted for Christmas was much cheaper than other much larger retailers. Ordering was easy and my item arrived quickly. I will definitely be ordering from this retailer again.”

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Posted 1 week ago

Thank you so much for your wonderful review, Lucy! We're delighted to hear that you discovered Toy Street and found our prices so competitive. It’s great to know that your ordering experience was easy and that your item arrived quickly. Your intention to order from us again truly makes our day! We can't wait to welcome you back for your next shopping experience.

Posted 18 hours ago

“Toys very well made”

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Posted 1 week ago

“Thank you for my items! I an very happy with the product! Quick dispatch and a speedy delivery.”

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Posted 1 week ago

“Top quality gifts at very reasonable prices. Fast delivery and a very easy to read website. I will definitely be using them again in the future.”

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Posted 1 week ago

Thank you so much for your wonderful review, David! We're delighted to hear that you found our gifts to be top quality and that our prices met your expectations. Our team works hard to ensure a smooth browsing and purchasing experience on our website, so it’s great to know you found it easy to navigate. We truly appreciate your feedback and can't wait to welcome you back to Toy Street for your next shopping adventure!

Posted 18 hours ago

“Read some poor reviews, but decided to bite the bullet as the price was too good. Absolutely no problems, toy delivered in expected time, genuine item. Genuinely good price. Will use this company again.I'm very impressed.”

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Posted 1 week ago

Thank you for your wonderful review, Dawn! We're delighted that you decided to give us a chance despite the mixed feedback. It’s fantastic to know that everything went smoothly with your order and that you found an excellent price. We appreciate your support and can’t wait to help you again in the future. Happy playing!

Posted 18 hours ago

“Delivered promptly and good price. Very happy with purchase”

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Posted 1 week ago

“Item arrive intact. Marked 4/5 star as there was some confusion on shipping times. The item was at another warehouse but the estimated delivery date was given as 3/4 days before it actually arrived. Other than that no issues.”

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Posted 1 week ago

Thank you for your thoughtful review, Nige! We're glad to hear that your item arrived intact. We apologize for the confusion regarding shipping times; we're always working to improve our communication about delivery estimates. Your feedback is invaluable, and we appreciate your understanding. We hope to provide you with an even better experience next time!

Posted 18 hours ago

“Wanted to buy this for my Grandson for Christmas and Toy Street were the best price. Easy ordering and quick delivery, will use again.”

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Posted 1 week ago

Thank you for your wonderful review, Linda! We're so glad to hear that you found our prices the best and that the ordering process was a breeze for you. Quick delivery is something we always strive for, so it's fantastic to know we hit the mark! We appreciate your support and can’t wait to welcome you back to Toy Street again soon!

Posted 18 hours ago

“Love the Eugy models for my kids. Great prices and quick delivery!”

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Posted 1 week ago

“I placed a large order over a month ago, it is still showing as "Processing". I have emailed multiple times and been told they are having problems getting hold of one of the items (still listed as available on their website), and now they are no longer responding to me. I will never purchase from this company again and will be reporting them to trading standards shortly.”

Helpful Report

Posted 2 weeks ago

We are sincerely sorry to hear about the inconvenience you've experienced with your order. We completely understand how frustrating it can be to face delays. Please know that your feedback is important to us, and we are working hard to resolve the issues with our inventory and communication. We encourage you to try contacting our customer support again for further assistance. Thank you for your understanding, and we hope to improve your experience in the future.

Posted 2 weeks ago

“Still not received my order for my granddaughter 3 weeks on not happy at all could u tell me where it is”

Helpful Report

Posted 2 weeks ago

We understand how important it is to receive orders on time, especially for special occasions. Please reach out to our customer support team, and we’ll do our best to provide you with the most accurate update possible. Thank you for your understanding.

Posted 2 weeks ago

Toy Street is rated 4.7 based on 6,390 reviews