Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,388 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,388 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great service, reputable company, shipped quickly, well packaged.”

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Posted 4 days ago

“Great company. So glad I found them. I was looking for Harry Potter Guess Who. I found it here, at a great price too. Ordering was easy. Delivery was quick too.”

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Posted 4 days ago

“Decent. More text.”

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Posted 4 days ago

“Was disappointed with the size. I wanted to cancel my order and order a bigger one but couldn't get to access that”

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Posted 4 days ago

“I ordered a birthday gift for my niece over 2 weeks ago. Paid for express delivery and it has still not arrived. Delays can be forgiven, but there's a limit.”

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Posted 4 days ago

We're really sorry to hear about the delay with your order. We truly appreciate your patience during this time. Please reach out to our customer support team so we can look into this issue for you. Your feedback is important, and we aim to do better. Thank you for sharing your experience with us.

Posted 2 days ago

“Found what I was looking for, easy to navigate website. Price was very competitive, and once ordered it arrived quickly and in excellent condition. No complaints!”

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Posted 4 days ago

“Happy with purchase, toys were good quality. Delivery was slow had to wait over 2 weeks for items to be delivered.”

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Posted 4 days ago

“Beautiful quality toys and fast delivery. Thank you”

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Posted 4 days ago

“I found Toy Street purely by chance, and so happy that I did! The Lego set my son wanted for Christmas was much cheaper than other much larger retailers. Ordering was easy and my item arrived quickly. I will definitely be ordering from this retailer again.”

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Posted 4 days ago

“Toys very well made”

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Posted 4 days ago

“Thank you for my items! I an very happy with the product! Quick dispatch and a speedy delivery.”

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Posted 4 days ago

“Top quality gifts at very reasonable prices. Fast delivery and a very easy to read website. I will definitely be using them again in the future.”

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Posted 4 days ago

“Read some poor reviews, but decided to bite the bullet as the price was too good. Absolutely no problems, toy delivered in expected time, genuine item. Genuinely good price. Will use this company again.I'm very impressed.”

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Posted 4 days ago

“Delivered promptly and good price. Very happy with purchase”

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Posted 4 days ago

“Item arrive intact. Marked 4/5 star as there was some confusion on shipping times. The item was at another warehouse but the estimated delivery date was given as 3/4 days before it actually arrived. Other than that no issues.”

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Posted 4 days ago

“Wanted to buy this for my Grandson for Christmas and Toy Street were the best price. Easy ordering and quick delivery, will use again.”

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Posted 4 days ago

“Love the Eugy models for my kids. Great prices and quick delivery!”

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Posted 4 days ago

“I placed a large order over a month ago, it is still showing as "Processing". I have emailed multiple times and been told they are having problems getting hold of one of the items (still listed as available on their website), and now they are no longer responding to me. I will never purchase from this company again and will be reporting them to trading standards shortly.”

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Posted 1 week ago

We are sincerely sorry to hear about the inconvenience you've experienced with your order. We completely understand how frustrating it can be to face delays. Please know that your feedback is important to us, and we are working hard to resolve the issues with our inventory and communication. We encourage you to try contacting our customer support again for further assistance. Thank you for your understanding, and we hope to improve your experience in the future.

Posted 1 week ago

“Still not received my order for my granddaughter 3 weeks on not happy at all could u tell me where it is”

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Posted 1 week ago

We understand how important it is to receive orders on time, especially for special occasions. Please reach out to our customer support team, and we’ll do our best to provide you with the most accurate update possible. Thank you for your understanding.

Posted 1 week ago

“Avoid this company! I placed an order on Oct 16th, with 48hr delivery that cost me £11.99 - the items were showing as "In Stock" when I placed my order and the delivery date was estimated to be 18th/19th Oct. Well, over two weeks later and several emails back and forth - the last two of which have been ignored) and apparently these items are coming from their famous "other warehouse" and they have "chased and escalated it"... I see the same on several other reviews - for a true picture, see TrustPilot for a more accurate review score! I have asked for clarity over delivery dates and if that is not possible to have my order refunded - but I have been met with silence. The order was needed for my daughters birthday - so I just want to cancel my order and place it with a more trustworthy company.”

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Posted 2 weeks ago

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially with an important occasion like a birthday approaching. Our aim is to fulfill every order on time, but sometimes unexpected delays can occur. We encourage you to reach out again to our customer support team for assistance. Your feedback is valuable to us, and we appreciate your patience as we work to improve our services. Thank you for bringing this to our attention.

Posted 1 week ago

Toy Street is rated 4.7 based on 6,388 reviews