Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,453 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“All was great. Website, ordering, kept informed of progress and the 30 Seconds game we received was what it said on the box. Good fun game for Xmas”

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Posted 6 days ago

“Really disappointing service. Placed an order before Xmas of a mix of things. I had an email to say one item was delayed. I emailed back to ask for the rest to be dispatched and could do this for a fee. I had no update on the outstanding item until I chased it this week. And unfortunately there is still no timescale for delivery.”

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Posted 6 days ago

We're really sorry to hear that you've had such a disappointing experience with our service. Your frustration is completely understandable, and we appreciate you taking the time to share your concerns. Please contact our customer support team so we can address your situation and provide you with the assistance you need. Thank you for your feedback, and we hope to resolve matters for you soon.

Posted 4 days ago

“Brilliant, you order one day, no more than two days later and it’s at your door. No hassles, great communication so you know when it’s arriving and simple to use web site. Thanks again for your excellent service.”

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Posted 6 days ago

“Kindness, amazing stuffs and the fastest delivery ever !!!”

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Posted 6 days ago

“Easy website to use and order from. Quick delivery. Brilliant puzzle.”

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Posted 6 days ago

“I ordered a toy and the delivery to Germany worked great without bigger delays. Perfect!”

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Posted 6 days ago

“Fab! My daughter absolutely loves her tiger teddy. Fast delivery and great service, thank you”

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Posted 6 days ago

“Lovely toys and prompt delivery. Thank you 😊!”

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Posted 6 days ago

“I ordered a present for my Grandson and paid extra to get it next day, I have waited in for two days now and if hasn't arrived after I told my grandson it will be coming the day it said it would, he was super excited, I am furious at myself for not reading the reviews before purchasing from this company if had done I would have gone elsewhere. They take your money then mess you about avoid”

Helpful Report

Posted 1 week ago

We're genuinely sorry to hear about your experience with your order. Your feedback is incredibly important to us, and we truly value it. Please reach out to our customer support team so we can work to resolve this situation for you as quickly as possible. Thank you for taking the time to share your thoughts, and we hope to restore your faith in us.

Posted 1 week ago

“Ordered beginning of December, and as of yet , beginning of January order has not been dispatched, terrible customer service, won't be purchasing from this site again ,”

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Posted 2 weeks ago

We're very sorry to hear about the delay with your order. Your feedback is important, and we understand how frustrating it can be when expectations aren't met. Please reach out to our customer support team so we can address your concerns and work towards a resolution. Thank you for your patience, and we hope to improve your experience moving forward.

Posted 1 week ago

“Have been ignoring my emails. And not refunded me.”

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Posted 2 weeks ago

We're truly sorry to hear about your experience! We appreciate your feedback and encourage you to reach out to our customer support team so we can work together to resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we hope to resolve this for you shortly.

Posted 2 weeks ago

“Excellent quality children’s gifts. Superb, swift delivery.”

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Posted 2 weeks ago

“I ordered something for my daughter on the 12th of December and paid extra for it to be here before Christmas, and I still haven't received the item. Also the company hasn't responded to any of my emails at all. I would recommend ordering from some other company because those one doesn't value it's customers enough to even respond.”

Helpful Report

Posted 2 weeks ago

We're really sorry to hear about the trouble you've had with your order and the lack of communication from our team. We understand how important it is to receive prompt service, especially during the holiday season. Your feedback is crucial in helping us improve, and we genuinely appreciate you taking the time to share your experience. Please reach out to our customer support team, and we will do our best to resolve this matter for you. Thank you for your patience and understanding.

Posted 2 weeks ago

“shippping took longer than promised, leading to delayed christmas present. they also shipped the wrong item in the wrong color.”

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Posted 3 weeks ago

We're really sorry to hear about the delay in shipping and that the wrong item was sent. We understand how disappointing this can be, especially during the holiday season. Your feedback helps us improve, and we want to make things right. Please reach out to our customer support team, and they'll be glad to assist you further. Thank you for your understanding, and we appreciate you sharing your experience with us.

Posted 2 weeks ago

“Really disappointed, bought online and paid the most expensive delivery option and it said that it would arrive on the 23/24 and it didn’t… no sign of my purchase so far! Unfortunately my daughter didn’t get the dragon she wanted from room on the broom. They haven’t even update the info to say if it was going to be delayed or lost. Still waiting.”

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Posted 3 weeks ago

We're really sorry to hear about your disappointment with the delivery of your order. Your feedback highlights an important area for us to improve, and we genuinely appreciate you sharing this with us. Please reach out to our customer support team for assistance, as we're here to help resolve this for you. Thank you for your patience during this time.

Posted 2 weeks ago

“They delivered on time , well packaged , and product was as specified .”

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Posted 3 weeks ago

“Don’t considering ordering from Toy Street. I ordered a creative Tonies on the 6th December but they haven’t shipped it. And have ignored my attempts to contact them for an update. I have asked the entire family to record a story was meant to the be a special Christmas present for my son and daughter. I’ve checked online, and I can’t get another one anywhere else on short notice. Completely avoid.”

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Posted 3 weeks ago

We're really sorry to hear about your experience. Your feedback is crucial for us to improve, and we encourage you to reach out to our customer support team for assistance. Thank you for sharing your concerns, and we hope to resolve this for you soon.

Posted 2 weeks ago

“Good choice of wood toys, my granddaughter will love the rockets, well packaged and delivered in a few days, good service.”

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Posted 3 weeks ago

“Item ordered on 23/9/24 still haven't received it, phoned customer services twice, order still says its processing. I just want my money back.1 star is to good”

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Posted 4 weeks ago

We're truly sorry to hear about the delay with your order and understand your frustration. Your feedback is essential for us to enhance our service, and we appreciate you reaching out. Please know that our customer support team is here to assist you further. Thank you for sharing your concerns with us.

Posted 3 weeks ago

“Ordered an item , money was taken , but order was not dispatched, customer service is nothing short of awful, generic responses only , I'm not the only customer to receive experience this for the very same item , Do not order if you actually want to receive your paid for item”

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Posted 4 weeks ago

We're very sorry to hear about your experience with your order. It's disappointing when expectations aren't met, and we truly regret that you felt this way. Your feedback is invaluable to us as we strive to improve our service. Please know that we take your comments seriously, and we encourage you to reach out to our customer support team for further assistance. Thank you for bringing this to our attention.

Posted 4 weeks ago

Toy Street is rated 4.7 based on 6,453 reviews