Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,503 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

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English

“Found exactly what I wanted cheaper than elsewhere online! Delivery was fast and item arrived as expected.”

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Posted 1 year ago

“Quick delivery and product as described”

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Posted 1 year ago

“Easy ordering, quick dispatch, and item arrived safely due to good packaging. What else could you ask for?”

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Posted 1 year ago

“Really good service fast delivery”

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Posted 1 year ago

“I was looking for anything new for Carebears puzzles. I found a new one on this site. It was awesome. I got it at a great price. Can't beat that. I was thinking it's for the 40th anniversary. But idk. I love it”

Toy Street 5 star review on 2nd December 2023

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Posted 1 year ago

“Excellent value for money great range of products, outstanding customer service”

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Posted 1 year ago

“I ordered some keel soft toys from Toy street and was really impressed by the prices compared to other retailers. All toys arrived in beautiful condition and my children were delighted.”

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Posted 1 year ago

“Great prices, fast delivery. Arrived quicker than estimated time.”

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Posted 1 year ago

“Very good, quick and easy”

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Posted 1 year ago

“A very efficient and good company to deal with Very fast delivery and excellent prices”

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Posted 1 year ago

“Items arrived in no time at all. Packaged really well and no plastic which I really appreciate.”

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Posted 1 year ago

“I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.”

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Posted 1 year ago

“My 8year old bought a doll with her own money and it said 24hr dispatch, 7 days later and still not dispatch. they have ignored emails but the one single response I got said the would chase their warehouse to send it out, but back to no response, they are just fobbing us off. Disturbingly on the order it says 'on its way' but it certainly ain't. Everyday I have to explain to my daughter why it's not arrived, a bit of a bad independent shopping experience for her. I wont be buying from them again after this, however its ends up. I paid through PayPal so I will put in a report in a couple of days, if no joy. wish I had read all the reviews, I only read the good ones which I think are cons now.”

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Posted 1 year ago

“I ordered the listen and play over the rainbow bag at the end of Oct seeing that it was next day delivery. As of today 29th November it still has not arrived even after sending emails to Toy Street and they keep fobbing me off with different excuses as to why it’s late in being delivered. I shall be requesting a refund over the next couple of days if it has not arrived.”

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Posted 1 year ago

“Can’t review products as still waiting for delivery 10 days later. Wish I’d read the other reviews saying the same thing before ordering!”

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Posted 1 year ago

“Ordered a Tonie for my granddaughter from toy street still waiting after 3 weeks no news sent 4 emails no reply phoned a number of times no answer,did eventually spoke to someone who said it would be delivered soon that was over a week ago,more emails and phone calls nothing”

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Posted 1 year ago

“Despatch took longer than anticipated. After the despatch email, Black Friday weekend)nothing happened-on Yodel site With sender. I rang Monday Nov 27- yes I had to wait about 15 minutes, the recorded message is annoying, BUT the guy I spoke to was brilliant, immediately messaged Yodel ((I could see on Yodel site) and by evening tracking was updated, and it has just been delivered (Wednesday). So patience but I would happily use them again as their price was significantly less.”

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Posted 1 year ago

“Ordered my sons 1st birthday gift 8 days before which at this time of year I know is tight but was due to arrive on the day. Apart from the initial email I received no further contact until I messaged the day before to find out that it hadn’t even reached their warehouse so could take a further 3-5 days. Luckily bought a backup gift but certainly won’t be using toystreet again after such poor service”

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Posted 1 year ago

“Ordered tent on 9th Nov. Have had same experience as other people. LETS GO TO WATCHDOG and have the company exposed”

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Posted 1 year ago

“Placed an order on 02/11/23 for £115 including delivery for several items. the date given by Toy Street for delivery was in 2-5 days. Nothing was delivered and no communication from Toy Street to advise of any problems. I tried to contact them but the phone line is only manned on certain days. I eventually, after being on hold for 70 minutes, spoke to someone who said items were coming from a different website, and would be with me in 2 days, and to contact again if this didn't happen. No delivery, so telephoned yet again, (if I ever have to hear their recorded 'fun, fun, fun' message again I will scream) but had to give up when my phone battery died after 75 minutes of waiting. I messaged them and got a pleasant reply, apologising but assuring me that the items were on their way. They were not. I then looked at reviews and saw so many where people had experienced the same delay and non delivery, that I started to get really concerned. Several more messages were sent and received, but all I got was an assurance that these would be delivered sometime in the future. I then cancelled the order, and bought the same items from Amazon, with delivery within 24 hours. Whether Toy Street would ever have delivered my order I will never know. I am waiting for my refund to be completed. However, if you need something delivered for Christmas, I would suggest either getting an assurance from Toy Street in writing before placing the order, or going elsewhere. I will not ever buy from them again.”

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Posted 1 year ago

Toy Street is rated 4.7 based on 6,503 reviews