Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I placed an order for my daughters birthday presents, the order took 13 days to arrive! When ordering it stated delivery would be 2-5 days. The items arrived too late for my daughters birthday and so the items were pointless. I contacted “customer services” via email several times, all ignored, was unable to get through on the phone as nobody answers. A complete waste of time and money!!”

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Posted 4 years ago

“Wrong item sent. Was not the one I ordered.”

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Posted 5 years ago

“Still not recieved my item ordered it a week ago now”

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Posted 5 years ago

Hello Lauren, Thank you for your feedback and I am sorry to hear about the issues on your order. I can see that you have since been in contact with our customer service team to resolve the issue and your order should be with you now! We will continue to investigate this issues to ensure we can prevent this from happening again in the future. Please do not hesitate to get back in contact on 0800 007 5444 or via email at team@zatu.co.uk if you require any further assistance. My sincere apologies again for any inconvenience caused. Best wishes, The Toy Street Team

Posted 5 years ago

“Did not arrive in time for Christmas Royal Mail say it went to DPD warehouse by mistake”

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Posted 7 years ago

Hi there, Thank you for your review. I'm terribly sorry to hear that your order didn't arrive before Christmas. It seems that, as you say, this was an error by Royal Mail which unfortunately is outside of our control. I can see that the order was placed on 17/12/18 at 8:12pm and it was sent on 18/12/17 at 4:28pm. If I can be of any assistance, please do let me know. Many thanks, Olivia - Marketing Manger

Posted 7 years ago

Toy Street is rated 4.7 based on 6,546 reviews