Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“4 days later no sign of delivery”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Toy street is unreliable. Please listen to the other reviews as I wish I had. Despite paying for 48 hour postage, it took nearly two weeks for the item to arrive due to Toy Street not dispatching it. I received no communication about a delay with dispatch. I emailed Toystreet twice to cancel the order given it was not going to arrive on time and would need to order from somewhere else. However I received no response from Toystreet.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We always aim to improve our services, and reviews like yours helps us pinpoint where we can do better. I am very sorry to hear of the issues you encountered with your order. Please get in touch with our customer service team either via email or phone, and we will be sure to investigate and resolve this where we can. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I placed my first order March 3rd. Received order confirmation estimating delivery March 11-13. I have not received a tracking number or my order. I sent an email last week and have not received a reply. The website claims to shoot the next day, now I’m wondering if this is a scam website.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I've tried to look into this for you and can't seem to find your order on our system - getting in contact with our customer services team will allow a member of our customer service team to help you with this! We hope you'll give us another chance. Toystreet

Posted 1 year ago

“Placed an order 2 weeks,I’ve yet to receive this I’ve had no email or tracking number and I’ve emailed the company numerous times and had no reply and when I ring the number it says they are closed !! Not happy about this”

Helpful Report

Posted 1 year ago

Posted 11 months ago

“Clearly states on website they offer next day delivery. Item not even dispatched. No response to emails. Avoid this company.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 1 year ago

“It is now three months since I placed the order which I have not received, it is now well over two months past the estimated date of delivery. Although I have sent two emails over the past week neither have been responded to. Very disappointing and unacceptable service.”

Helpful Report

Posted 1 year ago

“Still waiting on an item that hasn't come yet and I wonder if a robot will respond or an actual person because most likely they wouldn't care to respond to people who spent their hard earned money on people who can't even send the item straight away”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I have been waiting for my order for over 1 week. no one answers the phone or responds to e-mails because they want their money back. I lost money and time. I do not recommend shopping here!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we will be sure to investigate this for you! We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Placed an order with Toystreet after seeing that they deliver next day if ordered by 4pm. Fab! 2 weeks later and still no product! Aparently the product was "held" at one of their other warehouses. Load of rubbish, they are clearly drop shipping and don't have the stock. It's a fair way of selling, but be honest with delivery and dispatch times instead of promising next day when it clearly is never going to be! Awful service, submitted a support ticket which was unanswered, when I finally got through on the phone they then said the product had been dispatched. Buyer beware!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. I can see that our warehouse team managed to stop this order from leaving our warehouse for you, and a full refund has since been issued for this order. We hope you’ll give us another chance. Toy Street

Posted 1 year ago

“I cannot rate the product as I haven't yet received it despite ordering it 3 weeks ago. It has been in transit for the last 18 days, going backwards and forwards from various depots and never reaching within 20 miles of my address. Despite calling Toy Street they tell me they can't send a replacement order, I have to wait until the product I ordered is returned to them before they can ship it out again. Whilst I appreciate that the courier is not their problem directly, it is obvious that I have not received my order and it is very poor customer service for them not to ship me out a replacement.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that this has arrived back with us and has since been reshipped for you. Please do not hesitate to get back in touch with us if you have any further concerns at all. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Awful service, impossible to contact them by phone, takes days to get a reply of any form from their Facebook chat. They do not reply to emails, and good luck finding the live chat!”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry for the trouble you have faced with this order. I can see that this has been returned to us and you have since been refunded for this order. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“My ithem never came, estimate date 10-11 today is 19 no one is answering calls !!!!! Says shop is closed and opening time is 10 am now is 11:34 I think is a SCAM!!! Be aware. No game no money no contact :(”

Helpful Report

Posted 1 year ago

“Ordered a christmas present on 30th November. 48 hour delivery guaranteed apparently and still item hasn't turned up. Refused a refund due to the item leaving their 'other' warehouse but no tracking info given. Had to order a duplicate item from amazon. Fair play to those that receive their purchases. I won't be endorsing or recommending this company to anyone”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you would like to arrange a return of this order and this can be arranged ASAP. We apologise again for the inconvenience. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I never received my item and when I tried to look into contacting company about issue I was unable to find a way …it could be my lack of knowledge of the website but I ordered Christmas presents for my Son paid for them and it’s says they were delivered however they were not.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Tracking suggests this was delivered on 13/12/2023 for you. Please get in touch with our customer service team by submitting a contact form on our website If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I placed an order on 9th November and started chasing it a week later. I eventually received all but one of the toys over a month later after emailing weekly. The final toy has still not been received (28th December) and I have now asked for a refund. Although the customer service team responded to my emails in a timely manner it was me that had to keep chasing the order. If I hadn’t asked them to send me the items they did have I wonder if I would have still been waiting for all the toys!”

Helpful Report

Posted 1 year ago

“Item i recieved and payed next day delivery for is NOT the item i ordered”

Helpful Report

Posted 1 year ago

“Absolutely ridiculous ordered a item for my child on the 2nd of December for Christmas on the 20th of December the company said via email they can’t guarantee it will arrive for Christmas absolutely disgusting will never ever buy one item from here ever again or recommend anyone to buy anything from here”

Helpful Report

Posted 1 year ago

“ORDERED 4/12/2023 AND ITS NOW 18/12/2023 AND THEY HAVENT GIVE ME ANY UPDATE- RESPONDED TO ANY TIME OF CONTACT I HAVE TRIED TO MAKE VIA EMAIL, SOCIAL MEDIA ECT. NOW FIGHTING THEM WITH BANK TO GET MY MONEY BACK - AND FINDING A NEW GIFT FOR CHRISTMAS FOR MY DAUGHTER.”

Helpful Report

Posted 1 year ago

“Placed my order on November 14th still waiting for delivery. Thought I was in good time for Christmas but apparently not!”

Helpful Report

Posted 1 year ago

“Ordered three presents on 10th,. They were all in stock and tracked Yodel (48) delivery takes 3 2weeks. Why, I mean I know its Christmas, but 3 weeks. Nothing to say they have even been posted yet. Can not afford to replace them. The shop is only open 10-3 pm daily so hoping to get some updates next week. Order #352996642”

Helpful Report

Posted 1 year ago

Toy Street is rated 4.7 based on 6,546 reviews