Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was delighted to receive Axis & Allies 1940 Second Edition game this morning, 15th November. I used Royal Mail, which was fine and they sent an email to tell me the time range when it would be delivered. I only ordered the game on Monday 13th November pm. You sent emails informing me of purchase order, order dispatched and then order delivered. I couldn't have wanted more for this gift for our son”

Helpful Report

Posted 1 year ago

“Had to complain as no parcel rang and they said not in stock yet. Was for a birthday present so had to cancel as they couldn't tell me when it was coming in.”

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Posted 1 year ago

“First time ordering from this company and I will definitely be ordering again delivery was fast and the quality of the toy was excellent value for money also”

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Posted 1 year ago

“Ordered item said 48 hour tracking delivery 3 weeks later still no item asked 3 times on expected delivery to be told they had to wait for it from another warehouse and couldn't give me a rough date when I would expect item . Asked to be refunded as brought from somewhere else instead . Still waiting for my refund....”

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Posted 1 year ago

“Very cute, the ring is super small and the paint on it came off fast. Otherwise it's good. The stick it plastic and does not extend. But plagg is adorable.”

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Posted 1 year ago

“Ordered item, to be told it would arrive 2/5 days 11days later no item, phoned again (it's the third time) and they said they could not tell me when delivery would be has its coming from different warehouse, this is not acceptable, so I've asked for a refund, 2/5 days, hopefully I'll get this on time?”

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Posted 1 year ago

“Everything was perfect! The parcel was sent within a day and It came very fast. I could track It all the way until It arrived. A perfect experience with an excellent service and price.”

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Posted 1 year ago

“Great prices and fast delivery”

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Posted 1 year ago

“This is the first time I have ordered something from Toy Street and my first impression was very positive. It was easy to place my order which arrived quickly and I was delighted with the quality of the item which was a gift for a new born baby.”

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Posted 1 year ago

“Absolutely love the stuffed animal Nessie that I got from Toy Street. Super soft and great quality and exactly like the one I got when I was in Scotland. Shipping was fast and the most affordable I could find.”

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Posted 1 year ago

“Excellent customer care and speedy deliveries. Reasonable pricing with an excellent range of products.”

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Posted 1 year ago

“This was my first experience using Toy Street & the purchased Steiff bear finally arrived today, 4 weeks after I ordered it (expecting it to arrive next day). I rang & emailed numerous times to find out when I could expect it, to be told it is on its way but they have warehouses all over the country and didn’t know where it was coming from or when it would be dispatched. Helena said she would upgrade the shipping to a 24 hour service, but the parcel was received today with a 48 hour service on, so no upgrade was made. It arrived too late to be gifted and I wouldn’t have placed the order if I’d known there was a possibility of it taking a month. There has been no offer of any kind of compensation/future discount so there’s no incentive to purchase anything again and the company made no effort to contact me and give me updates that there was a delay. All in all, don’t buy from them if you need a quick turnaround, they are genuine products but you might be waiting 4 weeks to receive it.”

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Posted 1 year ago

“Odered twice from Toy Street and received both lots well packaged and top notch condition. First package was delayed due to out of stock item and would have liked a proactive notification rather than me having to chase items and because of this I'm knocking off one star (sorry guys). Once explained all ok and received as expected. Second order arrived very quickly and very happy. Would definitely use these guys again. Have already recommended these guys to fellow puzzlers.”

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Posted 1 year ago

“I would not recommend using toy Street. After using PayPal to purchase my item, toy Street immediately responded saying that they would ship as soon as my payment cleared. This happened within four hours. I never heard from the company again until nearly 3 months later after sending multiple emails. Only after filing a refund through PayPal did I immediately hear from the company again.”

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Posted 1 year ago

“Toy arrived nicely packed in a box. N damage. Arrived in good time. Good communication from ToyStreet wij regular updates”

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Posted 1 year ago

“Star Love Lovely 22122006”

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Posted 1 year ago

“This was my first purchase from Toy Street. I was quite pleased with the quick responses to my inquiries as well as the quick shipping. I'm across the pond, so I wasn't sure how international shipping would work, but it worked very well. Thank-you!”

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Posted 1 year ago

“Excellent service . Lovely toy llama my grandson will love it. Good quality. Arrived quickly.”

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Posted 1 year ago

“The game was available and at a better price compared to most other retailers.”

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Posted 1 year ago

“Great to find such a limited toy from my daughter’s favourite tv show. Could not find at toy stores in Canada, glad could ship from here.”

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Posted 1 year ago

Toy Street is rated 4.7 based on 6,389 reviews