Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Yes good quality stuff”

Helpful Report

Posted 2 years ago

“This was the first time I ordered from Toy Street - I had never heard of the company before stumbling across it while searching for stock of a certain game. It may have been my first order but will certainly not be my last. The whole process was extremely easy. Ordering was easy, delivery was quick and customer service kept me up to date with the delivery process. Excellent company. A*”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the service we provide, and we look forward to your continued custom and support! Kieran Toy Street

Posted 2 years ago

“Great shop, the toy owls were sent very quickly and good quality, 2 very happy children. Owls were great quality, soft and now go everywhere with us.”

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Posted 2 years ago

“Two weeks and two phone calls before my item was delivered. Same excuse as given to others "item delayed at another warehouse". Personally I don't believe they had the item in stock when I ordered it as I was unable to access 24 hour delivery on it even though it is offered.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the inconveniences you have faced with your order. We aim to despatch all orders in a timely manner, and certainly do not expect delays of this length; we will be Investigating this to prevent similar issues from occurring in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have further concerns. Kieran Toy Street

Posted 2 years ago

“3 weeks after order was placed, still marked as processing. I've called up twice to check the status of the order to be told the same excuse every time "the item is in another depot"”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry fore the delays you have experienced with your order; we certainly do not expect delays of this length, and will be Investigating this with our warehouse team, and our courier, to prevent similar issues rom affecting our customers again in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I was impressed by the price differences on item’s throughout the store, and by all the great reviews I’d seen about delivery etc. But when I placed an order in surprised to see my order was going to take over a week to arrive, I waited patiently for the date given, but when my items didn’t arrive on the date given i had to email to which i was replied to later the following day telling my item had now been despatched and would take another 4 days to arrive, so in total it has taken 2 weeks to arrive, don’t think I’ll recommend or use this store again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Good delivery and got my promised product”

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Posted 2 years ago

“13 Oxford Street my grandson wanted a p j mask s or his birthday i could nt get it in our town so i ordered it and the only up was the postal strike but thank you so much he will be delighted with it i shall be looking on your site again”

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Posted 2 years ago

Thank you for the positive review! We're so pleased to hear how happy you are with us and the service we provide, and we hope you'll keep relying on us for future orders as well :) We look forward to hearing from you again soon! Kieran Toy Street

Posted 2 years ago

“Ordered in good time for my daughters birthday which she has had to spend in hospital only for the item to be despatched after 9 days of ordering so we have still not recieved and her birthday has now gone. Emails sent to chase but no replies.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with this order; we aim to despatch all orders in a timely manner so that our customers can receive their items as quickly as possible, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance soon. Kieran Toy Street

Posted 2 years ago

“I would certainly buy again from Toy Street. The price was an absolute bargain and my item arrived quickly and very well packed.”

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Posted 2 years ago

“Very fun needs a ball pump which isn’t included apart from that it’s amazing”

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Posted 2 years ago

“The last time I ordered from Toy Street the products arrived quickly and well packaged. I was very happy with the service. A+++”

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Posted 2 years ago

“Reasonably priced. Very quick delivery. Would recommend.”

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Posted 2 years ago

“Kept me informed every step of the way. Regular emails to show what stage my order is at, fast delivery and immaculate packing! 5 star. I look forward to ordering again!”

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Posted 2 years ago

“I ordered some soft toys which were beautiful I had a question about delivery and was able to talk to an actual person on the phone who was super helpful and said he would look out for my order. It is so nice to order from a small company who were friendly and helpful. The items were packed in cardboard and no plastic was used and the products I ordered were cheaper than big companies. I would love to support this business in the future and would order from them again.”

Helpful Report

Posted 2 years ago

Thank you for the lovely review! We're delighted to hear how happy you are with us and the excellent customer service we provide; It's something we pride ourselves on! We hope you'll keep coming back to experience the same great service, and we can't wait to hear from you soon :D Kieran Toy Street

Posted 2 years ago

“Pleased with the item I received. It is a Christmas present and I am sure the girls will LOVE it.”

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Posted 2 years ago

“Fast delivery good prices”

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Posted 2 years ago

“Easy to order. Helpful responses to queries. Easy return of faulty goods.”

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Posted 2 years ago

“Ordering was easy with a speedy delivery. Customer Services were helpful, dealing with my query and solving the issue without quibble. I will be happy to shop here again”

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Posted 2 years ago

Thank you for the positive review! We’re so glad to hear how pleased you are with us; we pride ourselves on our fantastic customer service! We hope you’ll be back again soon to experience more of the same excellent service :) Kieran Toy Street

Posted 2 years ago

“Great service”

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Posted 2 years ago

Toy Street is rated 4.7 based on 6,389 reviews