Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,503 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

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English

“Awful! 1 month on and I'm still wait for my parcel. Like other reviews here I'm told it's coming from another warehouse and will be here soon. I suspect I'll miss Christmas now and so I'm having to go out and purchase alternative gifts. Do not use! Waste of time.”

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Posted 1 year ago

“Great shop! I ordered from Germany, because they had the best offer on the Everdell Complete Edition. The Shipping was blazing fast and it was very well packaged. 10/10”

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Posted 1 year ago

“9 days no confirmation email and no delivery of item that was supposed to be next day. Now they don't even have my order on there system. Joke.”

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Posted 1 year ago

“Absolutely terrible service. After several emails and 3 phone calls, left on hold for over 40 mins each time then cut off. Automated email reply stating coming from another warehouse. Granddaughters birthday been and gone. TAKE YOUR MONEY ELSEWHERE.”

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Posted 1 year ago

“A very easy site to navigate and good prices. I am pleased that I have found you to purchase toys for my Grandsons!”

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Posted 1 year ago

“Garbage. Ordered £100+ worth of Gravitrax on 27 Nov, all items showing as "in stock" on the website with 3-5 day delivery. 7 days later I emailed for an update to be told "the items are coming from our other warehouse". After another 7 days I sent another email to be told "I've passed this to management and the items will be sent as soon as possible". I cancelled the order and took my money elsewhere. It's clear that the items weren't stocked and I wasn't given any idea of a delivery date. My advice to anyone reading this review is to take their money to a more established, professional retailer.”

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Posted 1 year ago

“I have waited almost 3 weeks for item. Still not received. Calls not answered and having to chase and send emails. Waiting on a refund . Very disappointing.”

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Posted 1 year ago

“Order was made in early Novemeber but it never got delivered. Similar replies that the goods need to be transferred from other warehouse and management were aware of the situation. THAT IS BS! No confirmation on the delivery date, no tracking number, the phone number is never answered and the shop was not aligned with its address. I am looking for refund. To conclude, never return to this shop again. Lessons learnt on checking the reviews before purchase.”

Helpful Report

Posted 1 year ago

“Placed an order on 23/11/23 - received an order confirmation and nothing since. Checked the site yesterday and product is showing stock. Tried to telephone but just a recorded message asking me to stay on the line - 1 hour waiting and still holding. Tried an email got a response saying they would try and respond in the next 72 hours. A waste of time I think.”

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Posted 1 year ago

“Placed order on November 15th. Contacted company via email on November 20th, November 27th, and December 1st. It is now December 8th and I have not heard back from this company at all. Items have not been shipped yet. AVOID THIS COMPANY !!”

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Posted 1 year ago

“Waited 2 weeks for my delivery, I’ve emailed twice and can’t speak to anyone on the phone. Frustrating and dissappointing.”

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Posted 1 year ago

“busy waiting for an order that was placed in October reqular calls and waiting on the phone and still No product the company has even been in touch i have had to do all the enquiries not very impressed at all please can somebody sort it out”

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Posted 1 year ago

“I ordered items on the 30th November expecting them to arrive promptly, to only receive the email to say that they are due to be delivered at the start of January! DO NOT USE THIS SELLER, IT IS BETTER TO PAY MORE FOR THE ITEM WITH ANOTHER PROVIDER. They do not answer the phone either”

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Posted 1 year ago

“Order still not received or marked as dispatched two weeks after ordering, with no communication about this. No reply from the phone number - waited on hold for almost half an hour then just cut off. No reply by email yet. Appalling customer service. I will never order from Toy Street again.”

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Posted 1 year ago

“Excellent service and delivery.”

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Posted 1 year ago

“Support by email has been quick to respond but the hotline is awful. Make sure you need to put your phone on charge. No answer for half an hour. Delivery is expected within 2 days but excuse like the item is put in another warehouse.”

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Posted 1 year ago

“22 days on and still no parcel! Support has been quick to respond but still no info on a tracker number or when my parcel will arrive. I have been told that my order is in another warehouse. This was over 2 weeks ago and still nothing. Wondering where this other warehouse is or if it actually exists.”

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Posted 1 year ago

“I couldn't believe that the package arrived from overseas so quickly. I would recommend ordering from Toy Street based on pricing and service.”

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Posted 1 year ago

“Good value and prompt delivery”

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Posted 1 year ago

“My son absolutely loved his play house from miraculous ♥️”

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Posted 1 year ago

Toy Street is rated 4.7 based on 6,503 reviews