Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,545 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

Write Your review

Tell us how Toy Street made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Atrocious customer service! Cancelled an order over 2 weeks ago and still not had my money refunded. 3-5 days it says on the website! Never going to shop here again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 2 years ago

“Absolutely rubbish. Don’t believe the next day delivery line on their website this is a lie. I placed my order and it said 3-5 days which I was ok about, but over 2 weeks later they still hadn’t received the stock. Numerous phone calls and they refused to send out the item they had in stock without the one they were waiting for. They didn’t care there was a huge delay and just said I had to wait. Cue an upset child who didn’t have a birthday present! Terrible service would never use again”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“Ordered a gift for my partner, the website said they were in stock. I waited and they did not arrive. I called up and found out from the staff member I spoke to that the items were on back order. I asked them to cancel, they agreed and said they would so, then send me an email to confirm. I never received an email and forgot about this. I get a notification saying my items have shipped. I call up customer service and they tell me there is no record of my conversation, they're happy to refund me but I have to pay a £5 "restocking fee". Shocking service, avoid.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“ordered a birthday present for my niece end of january , I received wrong item contacted them to make the return and receive the one that i ordered , they claimed that they didn’t received the return which i’ve got a tracking number that shows has been delivered to them, contacted several times and still no item or refund”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“I placed an order November 29th, they said they mailed it the next day and I finally got it today, February 4th lol. In the meantime they promised a refund if it didn’t get delivered by the end of December and then refused to refund me when the time came. We had already purchased the same item with another vendor since it was supposed to be a Christmas present. Bad customer service and won’t do refunds. Now I have two of the same thing and only need the one.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. If you would like to return your order, please do not hesitate to contact us, and a member of our customer service team will be able to assist with this. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Terrible service, terrible customer support, they do not offer refunds, they are clueless where is your parcel, so basically you pay to get nothing in exchange.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I haven’t received my order I placed over one month ago, nor did I get a reply to my inquiry on its status. Now I have a very sad little girl. Are you even a real store or did I get scammed?”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“It's been almost a month since I placed the order and I still haven't received it. I have asked for my money back and he has refused. It's the worst online purchase I've ever made.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“After finding a blue kids guitar on Toy Street website I was so happy. It was just what our little grandson wanted for Christmas. The price was good, it was in stock. Due to be delivered within 5days. Great...so I thought. Christmas came and went, still no guitar! We had to make do with a cheaper one from Amazon, so not to disappoint our grandson, which arrived in 2 days! Not had any correspondence from Toy Street during this time, I couldn't get through to any member of staff. Eventually it arrived three weeks after Christmas. It's unopened, unwanted! Wouldn't use this company again, too unreliable for sure.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Please do not hesitate to contact our customer service team If you believe this still requires a resolution. We hope you’ll give us another chance. Kieran Toy Street

Posted 2 years ago

“Terrible company! Advertises a product as being in stock, allows me to order item, dosen’t bother to let me know that the item ISN’T actually in stock until I emailed them about it. So I tell them to cancel my order and refund my payment, which they say they have done via PayPal, but I have NOT been refunded! Have emailed again asking what’s going on and to please refund my money, only to be ignored!. By far the worst company I have ever had the misfortune to have to deal with! AVOID!!!!!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry for the trouble you experienced with this order.. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 2 years ago

“Been almost 3 weeks and still not recieved any of my order. I will not be returning i dont think.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has impacted your order on this occasion. We have been working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking suggests this is now due to be delivered today. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“I bought from this site the gift for my son. The price good but the shipping expensive, 1/3 of the total, almost 15 euros. Delivery time for Italy 3-5 days. I ask by email confirmation of delivery for January 6th. On 28/12/22 they answer that they would ship the next day, so purchase. On 29/12/22 I get the email with the tracking code but only on 31/12/22 the package is delivered to the courier. They told me let's ship on 29/12/22. From 31/12/22 the tracking reports "leaving Great Britain". On January 3, he gives it again "out of Great Britain". I ask for assistance via email and confirmation of the shipment of 29/12/22 and delivery for 06/01/23. They answer me evasively that they have sent and it must arrive. I try again the next day, same answer. In the meantime I had to spend 40 euros for another gift, and we are almost 90. They don't realize the trouble they make. They are liars, irresponsible, untrustworthy and unserious. Surely after my review they will say in a subtle way that the fault is first of the warehousemen, then of the royal mail, of the Italian post office, of customs, of parties etc The reality is that 8 days have passed, when only 5 days were enough, I have not yet received anything, not even assistance I will be happy tomorrow to receive the package and edit my review but I don't believe it”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Rememb'er when you order from Denmark customs and further handling costs as much as the item itself Put it on the homepage”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that this order should have been eligible for our IOSS scheme, and no additional costs should have been charged at customs. Please do not hesitate to contact our customer service team If you have any concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Ordered a talking dipsy toy, thats what I got but it looked nothing like the picture, really disappointed”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Hice mi pedido el 30 de noviembre y a fecha de hoy aún no lo he recibido, la compañía de transportes no ha comunicado nada ¿a quien reclamó para q me devuelvan el dinero?”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Ordered a unicorn in October. This was given to my friends little girl for her birthday on 4th dec for her birthday. Yes i do plan ahead. She totally fell in love with this unicorn. It has already stopped working after almost 2 weeks of use. It shouldn't stop working after 2 months of use, never mind 2 weeks. The batteries have been changed but nothing changes. We have one very little upset girl now .”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email has been sent containing links to create a free returns label, and you have been informed that a replacement/full refund will be issued upon the return of this product. We apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Paid for next day delivery- did not even despatch for next day delivery or even despatch the next day. No response to emails. Would like a refund on delivery- I should not be paying for a service I did not receive. Wish I had read reviews beforehand and paid by PayPal. If there are delays to orders then customers should at least be informed or site should not offer next day delivery if it is not going to be honoured. Postal strikes are 1 thing but if the order is not even despatched with a possibility of receiving it on time then postal strikes cannot be blamed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I can confirm that next day delivery should not have appeared as an option for this order, and we apologise for the Inconvenience this has caused. Our web team has been made aware of this issue and is working hard to ensure that similar issues do not affect our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“Placed order on 25th Nov still not arrived or been dispatched tried to ring and the offices are closed and had no reply to the email i sent last week £75 out of pocket and no present for my granddaughter”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly do not expect delays of this length and I apologise for the Inconvenience caused. Please do not hesitate to contact our customer services team again If you still have not received this order, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 2 years ago

“It never arrived and I have not received a refund every time I try to call it says their offices are closed terrible service!”

Helpful Report

Posted 2 years ago

“Very unprofessional company. They were selling a product, so I ordered 2 items of it. They sent another one even though it didn't match the description or pictures. Their excuse? Ah, we need to update our website, send the items back and we refund you the money. So imagine you order a burguer in a restaurant, that you see pictures of it and everything, and they bring you a salad? When you confront them they simply say oh, the menu is wrong but we can refund you the money if you give us the salad back. The product was still advertised on their website for well over a month. Will never order from them again. This is a website for children, mainly. How can you explain a child all of this? You just end up spending double and giving up to make your children happy. Customer service is appaling too, they get back to you weeks after you email them. Wouldn't recommend this company to anyone”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We certainly aim to provide the most up-to-date and accurate information on our website, and I apologise that we were unable to do so on this occasion. Our web team has been made aware of this error and is working hard to prevent similar issues from affecting our customers in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have any further concerns. Kieran Toy Street

Posted 2 years ago

Toy Street is rated 4.7 based on 6,545 reviews