Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,502 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,502 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery and a really good price for the game I wanted .”

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Posted 10 months ago

“Order taken, despatch details given, speedy arrival. Maybe could’ve been packaged a little better but would definitely shop with them again, and recommend.”

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Posted 10 months ago

“Excellent service. Parcel received very quickly.”

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Posted 10 months ago

“The service is really good and I will be purchasing more toys from them soon . And the quality is Very good”

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Posted 10 months ago

“Best price good service”

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Posted 10 months ago

“Toy Street had an item that I could not find anywhere else, and it arrived quickly and in great shape. I'll definitely be adding them to my favorites bar!”

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Posted 10 months ago

“Good price arrived very quickly will use them again .”

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Posted 10 months ago

“Had paid for the faster delivery as needed for a gift. After receiving no shipping confirmation, I called only to find it hadn't yet been picked. Whilst I appreciate that can get busy, to state a delivery date on the order, as well as charging extra for the service, is poor if you do not intend to honour it”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 10 months ago

“Avoid this company !!!!!!! Absolute waste of time . Appalling . Now wait 10 days for a refund and reading other reviews I’m not holding out hope I’ll even see that ! Appalling company - don’t waste your time or money !”

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Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with receiving your refund. Our team are working hard to ensure that your refund is issued to you ASAP, and we apologise for the delays thus far. We hope you'll give us another chance. Toy Street

Posted 10 months ago

“Prompt delivery and superb items. Very pleased for first time buying”

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Posted 10 months ago

“Love it! Great portable changing mat.”

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Posted 10 months ago

“Great product, packaged well and delivered really quickly. Thank you :)”

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Posted 10 months ago

“I bought 2 random toys for my son, I left a note to say please send two different toys, they sent the same toy twice, packaged together. I can only think they sell their slowest selling toys as 'random' to get rid of bad stock. I have been left with an upset son at Easter, and when I asked for a swap or refund, they did not help. Have I got my 50 quid voucher yet??”

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Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we would be happy to help resolve this any way we can! We hope you'll give us another chance. Toy Street

Posted 10 months ago

“This is the third time I have bought from Toy Street. I am always amazed and incredibly happy with the fast shipping and great quality toys for amazing prices. The service I always receive is fantastic!”

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Posted 10 months ago

“Do NOT BUY FROM THIS SCAM COMPANY. They will take your money and never deliver the item. They will also hang up on you and not take your call when you try to chase them. Please do not spend your money here, the deals are designed to draw you in but they will not deliver your items to you. They will blame royal mail- it is not the fault of royal mail, it is them.”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will continue to investigate this with our warehouse team and Royal Mail. We hope you’ll give us another chance. Toy Street

Posted 10 months ago

“Quick service and fully informed on delivery at ever stage. Item well packaged”

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Posted 10 months ago

“Great communication. Quick and safe delivery Thank you”

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Posted 10 months ago

“Great price for a toy I wanted. Delivered securely and swiftly.”

Toy Street 5 star review on 2nd April 2024

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Posted 10 months ago

“We purchased Crayola Colours Of The World Markers. Quick delivery, great product 👍🏻”

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Posted 10 months ago

“Cute cow plushie I ordered really fast & prompt delivery will be checking for new Friesian cows thank you”

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Posted 10 months ago

Toy Street is rated 4.7 based on 6,502 reviews