Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,546 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,546 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They sent us a broken cycle”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Toy Street

Posted 8 months ago

“I received a different toy than the one offered in the store, a completely different Paddington than on the store's website. Tomorrow I'm going to Poland to meet my little granddaughter and she won't get the teddy bear I chose for her”

Helpful Report

Posted 8 months ago

We’re sorry for any inconvenience you experienced. Please get in touch with our customer service team who will be happy to investigate this further for you. We aim to improve and appreciate your feedback. Toy Street

Posted 8 months ago

“My order never arrived and when I contacted them to help I never had a response”

Helpful Report

Posted 8 months ago

Thank you for lending your time to leaving such feedback regarding our services. We apologize that your order has not arrived yet. Please contact our support team so we can track your shipment and resolve this issue promptly. Toy Street

Posted 8 months ago

“Gave us the wrong toy”

Helpful Report

Posted 8 months ago

“Didn’t receive my order”

Helpful Report

Posted 8 months ago

We regret that your experience was not up to our standards. Please contact our customer service team so we can follow up and resolve this issue for you. Toy Street

Posted 8 months ago

“Would not recommend toy street, very poor customer service, I will certainly be not recommending friends & family to use this company.”

Helpful Report

Posted 8 months ago

We're sorry to hear that your experience was less than satisfactory. Your feedback helps us improve. Please contact us directly so we can address any unresolved queries you might have. Toy Street

Posted 8 months ago

“I ordered 10 toys at £67.79 on May 21st for next day delivery. It is now June 1st and I have not received them. I have emailed 3 times and called several times (they never answer). I have requested a refund as the items were needed for a party and had to be sourced elsewhere but have received no response or refund. Avoid this company!”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that we currently cannot see any email correspondence from you - please get in touch via phone or email again and we would be more than happy to investigate this further for you! We hope you'll give us another chance. Toy Street

Posted 9 months ago

“I'm sorry to have to write this review but what ordered and what was received was totally wrong. I had ordered a White with blue stripes 2017 Ford mustang gt350 a d I received a blue one with white stripes. I had it gift wrapped so when they opened it I was so discouraged”

Helpful Report

Posted 10 months ago

Thank you for your review and my many apologies for this error with your order! We will be sure to open an investigation with our warehouse team to find out what happened. In the meantime, we would recommend getting in touch with our customer service team so we can find the best resolution for you! If possible, please provide an image of the product you received and we would be happy to take a look into this for you further. My many apologies again; we hope you give us another chance. Toy Street

Posted 10 months ago

“I placed an order months ago, and it has never arrived. I have complained several times, and they do absolutely nothing! The customer service is deplorable. I will never shop at this store again, and I will not recommend it to anyone.”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Unfortunately, I am unable to see any emails within our system. Please get in contact with our customer services team either via email or phone and we will be happy to look into this further for you! We hope you'll give us another chance. Toy Street

Posted 10 months ago

“I still haven’t received the game so I don’t know why you want me to post a review”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Toy Street

Posted 10 months ago

“Ordered a toy in November so it's ready for Christmas, but this has only just turned up and it's May. No communication from the company. If I were to send this back now I'm afraid I will not actually receive the refund”

Helpful Report

Posted 10 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the delays you experienced with this order. Please get in contact with our customer services team if we can assist in any way. We hope you'll give us another chance. Toy Street

Posted 10 months ago

“Ordered in November 2 items for christmas no correspondence for 5 months then hey presto one if the items arrives end of April and given a refund for the other still jo explanation or correspondence Terrible company”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if we can be of any assistance or provide some clarity. We hope you'll give us another chance. Toy Street

Posted 11 months ago

“Terrible customer service. Placed order and a week later it still has not been dispatched. Have been on hold on the phone for 30 minutes and none of their team is answering me. Don't buy from them. They claim they have items in stock when they don't, will take your money and it could be 6 months down the line and you're still waiting on your order.”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 11 months ago

“We placed our order 8 days ago. It was supposed to arrive either yesterday or the day before”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this is still on it's way to you after it was dispatched on 05/04/2024. Please do not hesitate to contact us again if you have any further concerns or require any more information. We hope you'll give us another chance. Toy Street

Posted 11 months ago

“Had paid for the faster delivery as needed for a gift. After receiving no shipping confirmation, I called only to find it hadn't yet been picked. Whilst I appreciate that can get busy, to state a delivery date on the order, as well as charging extra for the service, is poor if you do not intend to honour it”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 11 months ago

“Avoid this company !!!!!!! Absolute waste of time . Appalling . Now wait 10 days for a refund and reading other reviews I’m not holding out hope I’ll even see that ! Appalling company - don’t waste your time or money !”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with receiving your refund. Our team are working hard to ensure that your refund is issued to you ASAP, and we apologise for the delays thus far. We hope you'll give us another chance. Toy Street

Posted 11 months ago

“I bought 2 random toys for my son, I left a note to say please send two different toys, they sent the same toy twice, packaged together. I can only think they sell their slowest selling toys as 'random' to get rid of bad stock. I have been left with an upset son at Easter, and when I asked for a swap or refund, they did not help. Have I got my 50 quid voucher yet??”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we would be happy to help resolve this any way we can! We hope you'll give us another chance. Toy Street

Posted 11 months ago

“Do NOT BUY FROM THIS SCAM COMPANY. They will take your money and never deliver the item. They will also hang up on you and not take your call when you try to chase them. Please do not spend your money here, the deals are designed to draw you in but they will not deliver your items to you. They will blame royal mail- it is not the fault of royal mail, it is them.”

Helpful Report

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will continue to investigate this with our warehouse team and Royal Mail. We hope you’ll give us another chance. Toy Street

Posted 11 months ago

“Stated on website when ordering 48 hours for delivery, then turns out its over 2weeks for delivery once purchased. Get an email to say its been delayed as they are selling stock they dont even have! Emailed asking to cancel order and haven't had a response, still no item weeks after ordering and now waiting on a clearpay dispute which they are still not responding to them either. Avoid!!!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team either via phone or email and we will have a look into this for you! We hope you'll give us another chance. Toy Street

Posted 11 months ago

“I made an order about 4 months ago. I understand that some items I purchased were on back order, but 4 months and still no word from the company at all. I'm starting to suspect I was a victim of a scam. Just be wary that the "usual" 2 month back order fulfillment can very easily snowball into 4, and maybe even a lifetime. Order with caution.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the delays you experienced with your order. The 2 month backorder fulfilment is the estimated time that we expect, and can unfortunately be longer should we experience delays. Please get in contact with our customer services team and we'd be happy to discuss any remaining issues further with you. We hope you'll give us another chance. Toy Street

Posted 11 months ago

Toy Street is rated 4.7 based on 6,546 reviews