Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,390 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,390 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Avoid this company! I placed an order on Oct 16th, with 48hr delivery that cost me £11.99 - the items were showing as "In Stock" when I placed my order and the delivery date was estimated to be 18th/19th Oct. Well, over two weeks later and several emails back and forth - the last two of which have been ignored) and apparently these items are coming from their famous "other warehouse" and they have "chased and escalated it"... I see the same on several other reviews - for a true picture, see TrustPilot for a more accurate review score! I have asked for clarity over delivery dates and if that is not possible to have my order refunded - but I have been met with silence. The order was needed for my daughters birthday - so I just want to cancel my order and place it with a more trustworthy company.”

Helpful Report

Posted 3 weeks ago

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially with an important occasion like a birthday approaching. Our aim is to fulfill every order on time, but sometimes unexpected delays can occur. We encourage you to reach out again to our customer support team for assistance. Your feedback is valuable to us, and we appreciate your patience as we work to improve our services. Thank you for bringing this to our attention.

Posted 2 weeks ago

“Item ordered 23/09/24. Still not received. 1 star is to good”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We apologize for the delay with your order. Whilst we aim to dispatch all orders as promptly as possible, external factors can sometimes affect our delivery times. Please contact our customer support team who will be happy to assist as best they can. Thank you for your patience.

Posted 3 weeks ago

“Really impressed with the speed in which the item I ordered was delivered. It was received in perfect condition and will make am excellent christmas present.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic review, Amy! We’re so glad to hear that your order arrived quickly and in perfect condition. It’s always our goal to provide exceptional service, especially during the busy holiday season. We hope the recipient loves their gift and that you’ll visit us again soon!

Posted 4 weeks ago

“Great delivery time ....great service.....great price”

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Posted 1 month ago

“Fast dispatch and very good price.”

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Posted 1 month ago

“Great service and super fast delivery.”

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Posted 1 month ago

“Awesome Service! Quick postage & parcel well protected in post. Thanks”

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Posted 1 month ago

“I have not received my order and no one is responding to the support ticket I raised.”

Helpful Report

Posted 1 month ago

We apologize for any inconveniences you faced. This has been passed on to our customer service team so we can help resolve this issue where possible.

Posted 1 month ago

“Quick delivery and very happy with the product.”

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Posted 1 month ago

“Bought for my grandson but not made as yet but it was just what he wanted.”

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Posted 1 month ago

“After reading some reviews about Toy Street I was a bit worried my order may take some time to get to me but it was quite the opposite. The items were a great price and turned up within a few days, (although the packaging was split open and Royal Mail had put it in another plastic bag with a note on but nothing was missing). I’d definitely recommend and use again.”

Helpful Report

Posted 1 month ago

Thank you for your wonderful review, Laura! We're thrilled to hear that your order arrived quickly and that you were happy with the price. It's great to know that Royal Mail handled the delivery efficiently. We truly appreciate your recommendation and look forward to serving you again!

Posted 4 weeks ago

“Fast delivery and great quality toys thank you”

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Posted 1 month ago

“Toy exactly as described. Well packaged and good delivery”

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Posted 1 month ago

“Great service great delivery and well packaged. Il ve buying from toy street again.”

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Posted 1 month ago

“Placed my order, it took a little while to come but very impressed and happy, thank you !”

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Posted 1 month ago

“This was a boxed game and was very well packed and arrived in good time.”

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Posted 1 month ago

“Excellent online store with super competitive prices. I couldn't find anywhere else cheaper for two toys I was after. They were around £10 cheaper per teddy. Wouldn't hesitate to recommend or buy again. Super happy kids and mum!”

Helpful Report

Posted 1 month ago

Thank you for your review! We’re delighted to hear that you found our prices competitive. Providing great value is important to us, and we appreciate your support. We can't wait to hear from you again soon!

Posted 1 month ago

“Ordered a brio crane. Came as per delivery and left in same place. Will use again. Many thanks”

Helpful Report

Posted 1 month ago

Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our company. Your support means a lot to us. We can't wait to fulfil your order with the same great service in the future!

Posted 1 month ago

“Great products, easy to navigate website, fast delivery.”

Helpful Report

Posted 1 month ago

We appreciate your kind words! It’s wonderful to know that you are pleased with the quality of our products and our service. Thank you for choosing us!

Posted 1 month ago

“Super quick delivery, very happy with the product, would definitely order again from Toy Street.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're thrilled to hear that your order arrived quickly. Providing fast and reliable delivery is one of our top priorities. We hope you enjoy and come back for more in the future!

Posted 1 month ago

Toy Street is rated 4.7 based on 6,390 reviews