Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,453 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 31st December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You guys need to fix this thing whenever I close google after putting everything in my cart it disappears once I open up google again”

Helpful Report

Posted 4 weeks ago

We apologize for the inconvenience you're experiencing with your cart items disappearing. That must be frustrating! Your feedback is important to us, and we want to make your shopping experience smoother. We will pass this on to our web team to investigate further so we can look into this issue. Thank you for bringing it to our attention, and we appreciate your understanding!

Posted 4 weeks ago

“great item would highly recommend”

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Posted 1 month ago

“My item did not arrive!!”

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Posted 1 month ago

We're very sorry to hear that your pre-order item did not arrive as expected. We understand how frustrating this can be, and it's certainly not the experience we want for our customers. Your feedback is important to us, and we're here to help resolve this issue. Please contact our customer support team so we can assist you further. Thank you for bringing this to our attention, and we hope we can assist further for you!

Posted 1 month ago

“Fantastic and fast service. Got the Darth vadar toy ready for Christmas 🎄. Thank you. Will buy from again.”

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Posted 1 month ago

“Still waiting on my order made 3 weeks ago. Order marked as processing. Chased but told I would be informed when it’s dispatched. This could very well arrive after Xmas now as it’s on standard delivery. Very disappointing. Clearly don’t have the item in stock and sourcing elsewhere.”

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Posted 1 month ago

We're very sorry to hear about the delay with your order, and we completely understand how disappointing this must be, especially with the holidays approaching. It's frustrating when things don't go as planned, and we truly apologize for the inconvenience. Your comments are important to us, and we're actively working to improve our communication and shipping processes. If you have further questions or need assistance, please reach out to our customer support team.

Posted 1 month ago

“Great product as advertised”

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Posted 1 month ago

“Order has failed to arrive despite 6 weeks passing. No communication unless I’ve chased and even then it has been slow and not that helpful. Hoping order arrives soon but would not use again. Advise people to shop elsewhere.”

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Posted 1 month ago

We're sincerely sorry to hear about your experience with your order and the frustration it has caused. We understand how important timely communication is, and we're committed to improving our processes. Your feedback is crucial, and we take it seriously. If you have any further concerns, please don't hesitate to reach out to our customer support team. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you again.

Posted 1 month ago

“Very quick, nicely packaged - a joy to order with”

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Posted 1 month ago

“I love Toy Street, I found the website through a Google search and it's become a favorite, I have even sent to family. I have purchased several toys and all have been very good quality, the delivery and packaging are excellent and great value for money on all products across the site. I visit often as I purchase gifts for family too.”

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Posted 1 month ago

Thank you so much for your wonderful review, Bushra! We’re absolutely delighted to hear that Toy Street has become a favorite of yours and that you’ve shared it with family. It’s fantastic to know that you’ve found our toys to be of great quality and that our delivery and packaging met your expectations. We truly appreciate your support and can’t wait to help you find more perfect gifts in the future!

Posted 1 month ago

“The item was well packaged and arrived promptly.”

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Posted 1 month ago

“Excellent product and service, very pleased!”

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Posted 1 month ago

“Prompt delivery. Easy site to use. Bought as a Christmas present for my granddaughter. I'm sure she will live it.”

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Posted 1 month ago

Thank you so much for your wonderful review, Noreen! We're delighted to hear that you found our site easy to use and that your order was delivered promptly. We hope your granddaughter absolutely loves her Christmas present! Your feedback truly brightens our day, and we can’t wait to welcome you back to Toy Street in the future!

Posted 1 month ago

“Best price around and very speedy service. I”

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Posted 1 month ago

“order was quick and exactly as described”

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Posted 1 month ago

“A good online retailer.”

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Posted 1 month ago

“Ordered a Sylvanian families Seal family set . Was struggling to find it for a reasonable price elsewhere. Arrived wel packaged and quickly. Will definitely shop here again. Thank you”

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Posted 1 month ago

Thank you for your wonderful review, Richard! We're delighted to hear that you found the Sylvanian Families Seal family set at a great price and that it arrived so quickly and well-packaged. Your satisfaction is our top priority, and we're thrilled to know you'll be shopping with us again. We can’t wait to see you back at Toy Street soon!

Posted 1 month ago

“Fast delivery”

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Posted 1 month ago

“Having been let down by a certain large company beginning with A, I sourced the game I wanted here. It arrived within a few days of ordering and was well packaged and to top it all it was the right item! Will definitely use this company in the future.”

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Posted 1 month ago

Thank you for your wonderful review! We're so glad you found exactly what you were looking for with us after your previous experience. It's fantastic to hear that your order arrived quickly and was well packaged. Your support and feedback mean the world to us, and we can't wait to serve you again at Toy Street!

Posted 1 month ago

“Absolutely love the Musical Carousel, it was delivered swiftly and the packaging protected it well . Excellent service thank you 🙂”

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Posted 1 month ago

Thank you so much for your wonderful review, Annie! We're delighted to hear that you love the Musical Carousel and that it arrived swiftly and well-protected. Providing excellent service is what we strive for, so your kind words truly mean a lot to us. We hope to see you back at Toy Street again soon! 😊

Posted 1 month ago

“Amazing service, absolutely love the product I bought it, delivered really quickly.”

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Posted 1 month ago

Toy Street is rated 4.7 based on 6,453 reviews