Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.70

4.7 Rating 6,389 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,389 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 9th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible service, terrible customer support, they do not offer refunds, they are clueless where is your parcel, so basically you pay to get nothing in exchange.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Great toy guitar at a great price, fast delivery, will definitely use again.”

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Posted 1 year ago

“I was disappointed by the slow delivery of my order. It only was dispatched once I inquired about it. The order arrived in good condition though.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Toy Street

Posted 1 year ago

“I haven’t received my order I placed over one month ago, nor did I get a reply to my inquiry on its status. Now I have a very sad little girl. Are you even a real store or did I get scammed?”

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Posted 1 year ago

“Great price and service, delivered quickly and efficiently, thank you!”

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Posted 1 year ago

“Really pleased with my purchase, superb quality at reasonable prices... Super fast delivery, and excellent customer service, well don Toy street!!”

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Posted 1 year ago

“The ordering process was easy. Received product in good condition in a timely fashion.”

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Posted 1 year ago

“There were 2 versions of uni extreme on the website, I wanted the more expensive one as I liked the shape better. Was sent the cheaper one without any explanation or refund. Tried to contact customer services twice went to answer phone stating opening hours which I was within. Ended up returning asking for the version I had ordered didn’t hear anything had to phone again to be told they were in the process of refunding me. All in all not s very good experience and would think twice before using again.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“It's been almost a month since I placed the order and I still haven't received it. I have asked for my money back and he has refused. It's the worst online purchase I've ever made.”

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Posted 1 year ago

“great service first time ive bought from you and im very pleased”

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Posted 1 year ago

“A certain other big organisation was "selling" toys it didn't have. I didn't find out until a day after ordering for a Grandson's birthday. I cancelled and Toy Street could provide the next day - which they did. Very impressed.”

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Posted 1 year ago

“After finding a blue kids guitar on Toy Street website I was so happy. It was just what our little grandson wanted for Christmas. The price was good, it was in stock. Due to be delivered within 5days. Great...so I thought. Christmas came and went, still no guitar! We had to make do with a cheaper one from Amazon, so not to disappoint our grandson, which arrived in 2 days! Not had any correspondence from Toy Street during this time, I couldn't get through to any member of staff. Eventually it arrived three weeks after Christmas. It's unopened, unwanted! Wouldn't use this company again, too unreliable for sure.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Please do not hesitate to contact our customer service team If you believe this still requires a resolution. We hope you’ll give us another chance. Kieran Toy Street

Posted 1 year ago

“Lovely item delivered on time and at a good price. Daughter loves it!”

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Posted 1 year ago

“Brilliant service Cannot fault it”

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Posted 1 year ago

“Great - swift service! Product was an emergency purchase as my little boy is obsessed with Hastie bat and we thought we had lost it!!!!”

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Posted 1 year ago

“My daughter loved her new cuddly toy! Delivery was quick too”

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Posted 1 year ago

“A good selection of toys at great prices. Delivery was fast and communication good!”

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Posted 1 year ago

“Good packaging and price for high quality product”

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Posted 1 year ago

“Great service package box a little damaged on arrival but all ok. Great fun to play with”

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Posted 1 year ago

Toy Street is rated 4.7 based on 6,389 reviews