Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,545 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 4 star review on 17th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered on the 5th Nov and I contacted them on the 13th & 20th nov to see were my item is. Phoned the customer service on the 22nd November and apparently they no longer have it in stock and they gave me a refund. All it takes is a simple email to explain the situation, instead of it lingering on for 17 days. The prices are great but the service is shocking.”

Helpful Report

Posted 3 years ago

“Ordered an item on the basis that they quoted 2-4 day delivery. A week later, nothing received. Contacted them to be told they are busy due to Christmas (it was early November) and they would escalate it to their warehouse. Another week later still nothing from then so I contacted them again to be told they would upgrade me to next day delivery. I asked if that meant they had dispatched the item to be told that they hadn’t received it from their supplier. At no point was I advised of this when I placed the order or contacted by them unless I complained. Awful service. Do not use if you want a delivery for Christmas as they can’t cope with their workload at the beginning of November!!!”

Helpful Report

Posted 3 years ago

“I ordered couple of items 2nd of November. I contacted them to ask what was going on & was told it would be put on a 24hour delivery. Well it still didn't turn up!!! Contacted them again on the 16th November & it was still in their warehouse!!! I requested a refund & I'm still waiting for that!! I will not be shopping there again!!!”

Helpful Report

Posted 3 years ago

“Placed my order on Friday 5th November and not heard anything since! I was told it would be 48h delivery and 10 days later, still nothing!”

Helpful Report

Posted 3 years ago

“Not received my order Have sent an email to ask why No reply as yet, really poor on their part.”

Helpful Report

Posted 3 years ago

“Still haven't received my order processed on 20th Oct which is 20 days ago, can't see a way to contact toy street”

Helpful Report

Posted 3 years ago

“My wife order this and we are in USA and the company did not even send the suitcase . They send a cheap lol Star Wars figurine. Buyer Beware”

Helpful Report

Posted 3 years ago

“Fiz o pedido order #60308207 em 21 de agosto. Mais de 2 meses depois e ainda não recebi. O que aconteceu?”

Helpful Report

Posted 3 years ago

“I ordered this think it was all 5 bunnies and today only 1 came the title is super misleading no where was there anywhere to choose 1 bunnie and the title says 5 and the photo shows 5 so disappointed”

Helpful Report

Posted 3 years ago

“The toy which was delivered was not the same toy as the photo. I thought I was getting a good deal, but it turns out it was a fake...”

Helpful Report

Posted 3 years ago

“For £36 including delivery I expected something better than this. Description leads you to believe there a minor faults because this is a second. The muzzle was a strange shape (ok it’s a second) the eyes were uneven (probably because the muzzle was out of line) but, worst of all, it was filthy. It looks like a used, second hand toy. If it wasn’t for the fact that we need to replace a much loved genuine ‘my first Steiff’ for an autistic toddler it would have been returned.”

Helpful Report

Posted 3 years ago

“Never received item & chased up!”

Helpful Report

Posted 3 years ago

“Absolute joke of a company! Been over A week waiting for a delivery only to be told 4 of 5 items are out of stock! Website at the time of ordering didn’t show this! Been lied to by 4 different staff members on delivery dates. Avoid at all costs!! Stick to Smyths and Hamleys.”

Helpful Report

Posted 3 years ago

“Still waiting for item”

Helpful Report

Posted 3 years ago

“48 hour delivery Arrived after 2 weeks no reply’s to emails One item was the total wrong thing I ordered and one was OOS but was sending it within 3 days 5 days later still received nothing AND no reply to email AVOID THIS COMPANY They sent wrong items and no items Lost money on postage and waited in for days Waste of time”

Helpful Report

Posted 3 years ago

“I order baby shark but get momy shark instead, I can't do return as time to return past when I was o holiday.”

Helpful Report

Posted 3 years ago

Hello, Thank you for this review! I am sorry you have had this experience with us. Please contact us, we would be happy to still accept the return. Best wishes, Helena

Posted 3 years ago

“My order arrived DAMAGED!!!!!! The box is part of the experience and due to an entire lack of care in the packaging it arrived unusable. It should have been packed in another box as the silvertags box IS NOT THICK ENOUGH TO BE SENT INTERNATIONALLY. I spent nearly $50 Australian dollars to have this sent, it should have arrived in tact!!!!! How do I explain to my daughter on her birthday why her present is so beat up? It is extremely disappointing and in my opinion Toy Street should send me a new (unassembled) box to replace the one I received particularly given how much I paid for shipping.”

Helpful Report

Posted 3 years ago

“Listed a product that they have never had in stock, Knock Knock First Words.....”

Helpful Report

Posted 3 years ago

“Very helpful on the phone but ultimately hopeless. Ordered a child's toy. 3 weeks later in spite of calls the toy had not arrived. It was clear they were selling products they did not stock and had no indication of stock arrival dates. Cancelled order and will not use this company again”

Helpful Report

Posted 3 years ago

“None of the toys i was looking for were there! Not a good website. Slow and horrible. Never buying from here again.”

Helpful Report

Posted 3 years ago

Toy Street is rated 4.7 based on 6,545 reviews