Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,231 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

Tower 5 star review on 4th November 2024

Tower 5 star review on 2nd November 2024

Tower 5 star review on 31st October 2024

Tower 5 star review on 19th October 2024

Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s reet dead good av dun all sorts in it sorted wish a wood a got one earlier”

Helpful Report

Posted 1 year ago

Hi Frank, Thanks for your comments about your Tower Air Fryer. We believe our Air Fryers are 'reet dead good' also. We hope you enjoy those delicious meals. Thanks Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely love my new air fryer....had a small tower before this one .....this is fantastic”

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Posted 1 year ago

Hi It was great to see how your new Tower Air Fryer makes a lovely addition to your kitchen. Thanks for being such a loyal customer of Tower and returning to us for your purchase. Best wishes, Keith - Group Customer Services Manager

Posted 1 year ago

“Brought today very good”

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Posted 1 year ago

Hi Thanks for your valuable order and for being a great customer of Tower. Kind regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent company to deal with. I have Tower saucepan set for years and so pleased with them. Looking forward to same from my new air fryer.”

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Posted 1 year ago

Hi Maura, Thanks for your 5 star review. It was wonderful to read that as a longstanding and loyal customer you returned to Tower for the purchase of your Air Fryer. This is greatly appreciate by all of us here at Tower HQ. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. With our best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Sophie was very helpful in sorting out a replacement part from steam cleaner. It arrived very quickly. Thank you”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave your kind words about how Sophie helped with your recent enquiry. Sophie was delighted to read your review. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant price and the best one I found to all I need with lots of room”

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Posted 1 year ago

Hi Thanks for sending across the photograph of your Tower Air Fryer in action. It was great to read how your Air Fryer meets your requirements. Many thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“I’m converted! I absolutely love my Vortex 4 litre Digital Air Fryer!! Easy to use easy to clean and perfect cooking so far!! Only down side is I’ve lost one of the plate black feet!! Can I get a replacement?”

Helpful Report

Posted 1 year ago

Hi Toni, Thanks for your 5 star review about your Air Fryer - we were all delighted to read that you've become a covert - we love our Air Fryers too !!! I've asked one of my Customer Services Team to look at the issue of the missing grill plate feet and we will be contact with you within the next 7 days. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“We have been unable to use our Tower 5 litre Tower Air Fryer, Digital Model Vortx T17089 (we think) because there was no handbook or recipe /guide included. The handbook provided was for a different model”

Helpful Report

Posted 1 year ago

“I love my Tower 5 in 1 . But like so many newbies, had no idea how to cook anything in it. No recipe book included to help either. So I contacted Tower, and a very nice lady, Nicole, replied to my email that day. She sent me an attachment for a recipe book, but not having a printer, I asked if she would post me a copy. The reply was, of course ! Will be with you in 5 to 7 days. Thank you Tower for your help. Great customer service !”

Helpful Report

Posted 1 year ago

Hello Jill, Thanks for taking the time to leave your comments about how Nicole helped with your recent enquiry. I was pleased to read Nicole has arranged to send the required information to help with using your product. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Abysmal customer service when returning a product. I would recommend that NO-ONE buy from this company. Shocking. They don't answer your calls and they ignore your emails. Eventually they sent me a returns label but the courier company (Yodel) were refusing to carry the item because it was "too big". Possibly the worst company I have ever dealt with.”

Helpful Report

Posted 1 year ago

Hi Frank, I was sorry to read your comments regarding Tower and the experience of returning your parcel to us. Here at Tower we value our customers feedback. I'm sure you will appreciate that due to the phenomenal interest in our energy saving products such as Air Fryers our Customer Services Team have been inundated with customer enquiries. Our Customer Services Team are working very hard to respond to our customers emails and whilst we took slightly longer than normal to respond to your message we did not ignore it as you mention. I was pleased to understand that the returns label that was issued was used to return your product and one of my Customer Services Team will be contacting your very soon to conclude your enquiry. It only leaves me to sincerely apologise for any inconvenience you feel may have been caused. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I bought an Aquajet plus carpet washer just before Christmas and have used it for the first time today. It was incredibly easy to assemble and to use. I cannot believe how efficient it is - my living room carpet, which gets a lot of wear, looks almost brand new. Absolutely brilliant! I will certainly be looking at other Tower floor care products when needed.”

Helpful Report

Posted 1 year ago

Hi Ann, Thanks for your wonderful comments about your Aquajet Carpet Cleaner. Thanks for choosing Tower for your valuable purchase and we hope to see you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Fabulous quality product, it’s changed the way we eat. Would highly recommend, delivery was quicker then expected, we are extremely happy.”

Helpful Report

Posted 1 year ago

Hello Kelly Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to read that our courier partners delivered your parcel to you quickly. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I’m so pleased we managed to purchase a double draw air fryer. We had been searching for a long time and finally managed to buy the Vortex 9 Litre. We are so happy with it. It does so much more than we thought it could. The double draw allows us to use both draws at the same time but the food is cooked on different settings, yet it’s all cooked at the same time. Would definitely recommend this product.”

Helpful Report

Posted 1 year ago

Hello Dawn, What a wonderful review to receive about your Tower Vortex Air Fryer. We were so pleased to read how happy you were with your product and your kind recommendation. Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Very quick to return my email. Clear instructions how to return my item”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star review about the return of your product. Whilst we were sorry you wanted to return your product to us we were pleased this process was a smooth and hassle free one. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Bought kettle, toaster and cannisters in grey and rose gold, they look stunning and really finish the kitchen off. Great product and good quality.”

Helpful Report

Posted 1 year ago

Hi Thanks for your 5 star comments. It was great to read how your Toaster, Kettle and Canister Set made a great addition to your kitchen. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 1 year ago

“Really pleased with the Tower Xpress Pro which was half the price of another more well known brand for same features. I was a bit unsure having looked at others reviews but when I realized that the majority of lower score reviews were from people giving 1 star due to not being delivered before Xmas I thought Two things firstly how can someone rate a product so low just because of delivery delay that doesn't make a product bad, secondly ordering just before Xmas with planned strikes isn't sensible. We used our Tower for the first time today and found the User manual very user friendly and having washed the included accessories & machine gently & carried out the 15 minute trial run (I'd recommend opening window in kitchen) and leaving for 30 minutes for New metal smell to disappear. The food was cooked better than I had expected and I'm looking forward to cooking more of the recipes included within the enclosed recipe guide. Really glad I saw sense and bought this product”

Helpful Report

Posted 1 year ago

Hello Ian, Thanks for your very comprehensive and understanding review for your Tower Air Fryer. This time of year is always very busy for us here at Tower. Our courier partners deliver thousands of parcels to our customers everyday - this has been impacted by industrial actions from other organisations as well as the phenomenal interest in our Air Fryer range. Thanks for your understanding and indeed for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product. Delivered on time and a great and easy website to use”

Helpful Report

Posted 1 year ago

Hi Briege, Thanks for your 5 star comments about the order and delivery experience for your Tower product. We do hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Sam was excellent. I had not got a recipe/instruction book in my new tower air fryer. The problem was quickly resolved and within a day I had the missing info!”

Helpful Report

Posted 1 year ago

Hi Tracey, Thanks for taking the time to leave your 5 star review about how Sam helped with your recent enquiry. Sam looks after our Customer Services Team here at Tower and always leads by example when it comes to ensuring our customers enquiries are resolved fully. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Evri have had my order for weeks now, no way to contact evri direct and no way to contact Tower direct, emails only. Came on here to see if others experienced the same, and there's lots of people having issues with customer service. You just have to look at these reviews, Tower have only responded to the 5 star ones. Not going to hold my breath on getting my fryer any time soon :(”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your comments about your delivery experience. I was disappointed to read your comments - especially when you mention that we only reply to 5 star comments - this is not the case. Every review left by our customers is investigated by ourselves as we are doing with your enquiry which was only received today. I was sorry to learn about the delays with your delivery - rest assured we hold close links with our courier partners and we have escalated your enquiry to them. One of my Customer Services Team will be in contact with you vey soon to resolve your enquiry. It only leaves me to apologise for any shortcomings in the service your have been provided. Keith - Group Customer Services Manager

Posted 1 year ago

“Breadmaker was fine for a while but then not. Tried to claim on warranty but two emails and a web claim. gave been ignored. Unimpressed isn't the word.”

Helpful Report

Posted 1 year ago

Dear Philip, Thanks for your review regarding your contact with Tower Customer Services. I was disappointed to read your comments. When we received your first email we did confirm safe receipt of your message as well as the timescales to when you could expect a response. Rest assured that every message a customer sends to our Customer Services Team is acknowledged and responded to - we would never ignore a customers communication. I was pleased to learn that one of my Customer Services Team have actually been in contact with you to obtain further information to resolve your enquiry. We look forward t resolving your enquiry and offer my sincere apologies for any shortcomings in the level of service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,231 reviews