Tower Reviews

Name: Tower
Rating: 4.16

4.2 Rating 5,232 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Tower 5 star review on 15th November 2024

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Tower 5 star review on 15th October 2024

193

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a present so cant tell you. Delivery was very quick.”

Helpful Report

Posted 1 year ago

Hi It was great to read your gift was delivered quickly by our courier partners. We hope the recipient loves their gift. Our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Smaller than it looks Very small electric cord Rubber glove bit of a gimmick Good instruction manual Looks good and most importantly cooks good.”

Helpful Report

Posted 1 year ago

Hi Mark, Thanks for your very comprehensive review about your Tower Air Fryer. Here at Tower we love hearing our customers comments about how we can improve our products and services. Keith - Group Customer Services Manager

Posted 1 year ago

“Love it, great double air fryer.”

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Posted 1 year ago

Hi Many thanks or your 5 star review about your Tower Air Fryer. Here at Tower we love our Air Fryer range too !!! Take care Keith - Group Customer Services Manager

Posted 1 year ago

“Would love to but still not received my order, stuck at the Delivery depot since the 9 Dec 2022”

Helpful Report

Posted 1 year ago

Hi Sarah, Thanks for your review. Having checked our records we can see your parcel was delivered to you on 18th December. Should you have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Got the tower vortex manual from Iceland 3 weeks ago.. absolutely knackered and only used 3 times and timer won't work now.. no customer service to call and have to email them.. needed it to help save on bills.. now I'm back to using my normal oven and out of pocket with buying this load of rubbish.. god knows when tower will sort this,answer my email and send me a new one that's actually fit for purpose”

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Posted 1 year ago

“Arrived yesterday, doesn't work . t Tried everthing, now the returns hassle begins !”

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Posted 1 year ago

“Air fryer faulty and dangerous, purchased 4 weeks ago when I was away so unable to return to the retailer, Tower refuse, to repair, replace or refund. Therefore their so called warranty is futile”

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Posted 1 year ago

“Fab product wish I'd got one ages ago price good too”

Helpful Report

Posted 1 year ago

Hello Julie, Thanks for your kind words and for choosing Tower for your valuable order. Its greatly appreciated by everyone here at Tower. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“It hasn't been delivered and its impossible to contact you”

Helpful Report

Posted 1 year ago

“Ordered my dual vortex Air fryer on 1st December paid for next day delivery now 15th December still waiting Evri said they had it on 2nd December and it was out for delivery..Still waiting after numerous emails to Tower and Evri ..Still waiting..you can't ring Tower they make sure of that but by a real fluke I got connected via the guarantee registration line and actually talked to them they have since blocked this line and guess what..Still waiting this is a diabolical company I am paying through Klarna who have suspended further payments but I now have to wait until 1st January before they can resolve the dispute and repay my first payment.... do not waste your money on Tower housewares they are a total rip off SCAM”

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Posted 1 year ago

“This was bought as a Christmas present, but I bought the digital version earlier.I can't praise it too much, it truly does do what it says on the packet.”

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Posted 1 year ago

Hi Peter, I was delighted to read your review about your Tower Air fryer and how it meets your expectations. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Still havent recieved it.”

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Posted 1 year ago

“I don't know. I'm still waiting for it to be delivered. It's been with Evri for a week”

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Posted 1 year ago

“I can't rate it as I haven't received it??? Who knows where it is, very disappointed. As other review have mentioned delivery is poor. Probably blame it on the weather. 8/9 days since ordering, I just have an evri message saying delayed.”

Helpful Report

Posted 1 year ago

“Firstly I placed and paid for the order only to be told it was out of stock. I was given a date the item was to be restocked and sent out. This came and went so I ordered elsewhere and mailed Tower to cancel. Then my item was dispatched. I accepted delivery and arranged a return with Tower. This was over a month ago and despite sending emails and dealing with the same person (Carina) I’m still waiting for a refund. Not a good experience and I wouldn’t recommend”

Helpful Report

Posted 1 year ago

“Won’t know what it’s like until after Christmas as it’s a Christmas gift 🎄🎄”

Helpful Report

Posted 1 year ago

Hello June, Thanks for taking the time to leave your comments. I do hope the recipient loves their Christmas gift. Rest assured if you do have any enquiries our Customer Services Team are available to help. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Not received , no communication from them, apparently it’s at the deliver depot , 4 hours later it’s delayed…..”

Helpful Report

Posted 1 year ago

“Broken product arrived - plastic inside trim in pieces. Phone number on invoice just refers you to email so pointless - unable to speak with anyone. Email says they take 7 working days to reply. No reply on socials but constantly posting marketing on their socials. I’m hoping I can get a refund but at the moment have zero hope. No simple return method like any other company - just have to wait for an email. Will never recommend tower to anyone and will never use them again.”

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Posted 1 year ago

“Very happy with it so far does what it meant to do glad I brought this fantastic air fryer”

Helpful Report

Posted 1 year ago

Hello John, We were so glad you choose Tower to purchase your Air Fryer. It was great reading that your Air Fryer does what it says on the box !!! Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Do not buy from this company. I bought an Airfryer for £109 and it turned up damaged and when you call Tower a recorded message informs you that they dont want to talk to customers so you have to email them. Thats how little they think of their customers. They couldnt be arsed to speak to you. So now I have a faulty product which was a christmass present and have to wait for Tower to get round to emailing me about it, and everytime I email them you know the response will take days and days. Do yourself a favour and skip this company.”

Helpful Report

Posted 1 year ago

Hi Scotty Thanks for your review. I was very disappointed to read your comments - as part of our customer engagement strategy we will provide a balanced response to your comments in a professional, courteous and respectful manner. First and foremost let my offer my sincere and personal apologies for the unacceptable condition in which your parcel arrived. Here at Tower when a customer informs us of an issue we act swiftly to resolve their enquiry. We acted quickly to respond to the 6 messages we received from you in a very short space of time. Indeed we aim to respond to our customers messages within 24 hours - we responded to your messages well within this timescale. One of my Customer Services Team has been in contact with you recently to resolve your enquiry. It only leaves to once again sincerely apologise for you poor delivery experience. With kind regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,232 reviews