Tower Reviews

Name: Tower
Rating: 4.17

4.2 Rating 5,450 Reviews

80 %

of reviewers recommend Tower

4.2

Based on 5,450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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A C.Layton

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know you can be unlucky enough to get a dud version of a product that fails to work almost immediately but you would expect the company that both made and sold it to respond hastily to preserve there reputation. Not with Tower. Phone numbers not working.only recorded message. Email elicits a holding response only - wait 7 working days. Now on the 8/9th working day and nothing. In principle the air fryer is great. In practice it failed. Customer service is appalling.”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your very valuable comments about your recent contact with Tower. I was sorry to read that our normal level of customer service fell short of what you expected. As you can imagine our Customer Services Team have seen an unprecedented amount of customer interest for our energy saving products such as Air Fryers and Slow Cookers. We are working very hard to respond to our customer messages as quickly as possible. I was delighted to learn that one of our Customer Services Team have contacted you to resolve your enquiry fully. It only leaves me to apologise for the shortfall of service you recently experienced. Keith - Group Customer Services Manager

Posted 2 years ago

“Got the tower vortex manual from Iceland 3 weeks ago.. absolutely knackered and only used 3 times and timer won't work now.. no customer service to call and have to email them.. needed it to help save on bills.. now I'm back to using my normal oven and out of pocket with buying this load of rubbish.. god knows when tower will sort this,answer my email and send me a new one that's actually fit for purpose”

Helpful Report

Posted 2 years ago

“Arrived yesterday, doesn't work . t Tried everthing, now the returns hassle begins !”

Helpful Report

Posted 2 years ago

“Air fryer faulty and dangerous, purchased 4 weeks ago when I was away so unable to return to the retailer, Tower refuse, to repair, replace or refund. Therefore their so called warranty is futile”

Helpful Report

Posted 2 years ago

“It hasn't been delivered and its impossible to contact you”

Helpful Report

Posted 2 years ago

“Ordered my dual vortex Air fryer on 1st December paid for next day delivery now 15th December still waiting Evri said they had it on 2nd December and it was out for delivery..Still waiting after numerous emails to Tower and Evri ..Still waiting..you can't ring Tower they make sure of that but by a real fluke I got connected via the guarantee registration line and actually talked to them they have since blocked this line and guess what..Still waiting this is a diabolical company I am paying through Klarna who have suspended further payments but I now have to wait until 1st January before they can resolve the dispute and repay my first payment.... do not waste your money on Tower housewares they are a total rip off SCAM”

Helpful Report

Posted 2 years ago

“Still havent recieved it.”

Helpful Report

Posted 2 years ago

“I can't rate it as I haven't received it??? Who knows where it is, very disappointed. As other review have mentioned delivery is poor. Probably blame it on the weather. 8/9 days since ordering, I just have an evri message saying delayed.”

Helpful Report

Posted 2 years ago

“Firstly I placed and paid for the order only to be told it was out of stock. I was given a date the item was to be restocked and sent out. This came and went so I ordered elsewhere and mailed Tower to cancel. Then my item was dispatched. I accepted delivery and arranged a return with Tower. This was over a month ago and despite sending emails and dealing with the same person (Carina) I’m still waiting for a refund. Not a good experience and I wouldn’t recommend”

Helpful Report

Posted 2 years ago

“Broken product arrived - plastic inside trim in pieces. Phone number on invoice just refers you to email so pointless - unable to speak with anyone. Email says they take 7 working days to reply. No reply on socials but constantly posting marketing on their socials. I’m hoping I can get a refund but at the moment have zero hope. No simple return method like any other company - just have to wait for an email. Will never recommend tower to anyone and will never use them again.”

Helpful Report

Posted 2 years ago

“Do not buy from this company. I bought an Airfryer for £109 and it turned up damaged and when you call Tower a recorded message informs you that they dont want to talk to customers so you have to email them. Thats how little they think of their customers. They couldnt be arsed to speak to you. So now I have a faulty product which was a christmass present and have to wait for Tower to get round to emailing me about it, and everytime I email them you know the response will take days and days. Do yourself a favour and skip this company.”

Helpful Report

Posted 2 years ago

Hi Scotty Thanks for your review. I was very disappointed to read your comments - as part of our customer engagement strategy we will provide a balanced response to your comments in a professional, courteous and respectful manner. First and foremost let my offer my sincere and personal apologies for the unacceptable condition in which your parcel arrived. Here at Tower when a customer informs us of an issue we act swiftly to resolve their enquiry. We acted quickly to respond to the 6 messages we received from you in a very short space of time. Indeed we aim to respond to our customers messages within 24 hours - we responded to your messages well within this timescale. One of my Customer Services Team has been in contact with you recently to resolve your enquiry. It only leaves to once again sincerely apologise for you poor delivery experience. With kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Item not received Tower customer service very poor and not contactable by phone only email, Courier company are a sham, not impressed!!”

Helpful Report

Posted 2 years ago

“As others, not recieved after ordering on the 6th Dec. No response from customer service.”

Helpful Report

Posted 2 years ago

“5 Litre Draught Beer Keg Dispenser Could not get this product to work, used all the gas bottles trying, instructions did not explain things properly. Will be returning.”

Helpful Report

Posted 2 years ago

“I have not received this Evri still have it and no update for a week I think an Evri driver has stolen it HELP please”

Helpful Report

Posted 2 years ago

“Ordered a mini oven nearly 3 weeks ago, never received it, have tried to contact customer service and still nor received a response. The oven is for my 80 year old mother in law whose old oven has broken. So she is without a cooker. I paid extra for next day delivery. I really didn't expect this sort of service.”

Helpful Report

Posted 2 years ago

Hi Mike, Thanks for taking the time to leave your comments about your recent delivery experience. I was sorry to read your comments especially under the circumstances. I can see from our courier partners tracking that your parcel was returned to us due to an incomplete address being provided. It was reassuring that one of our Customer Services Team have been in contact with you and a replacement product is on its way to you. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“I can't rate a product I have not received, paid for next day delivery (8 days after ordering still not received) if your product is anything like your service then its rubbish”

Helpful Report

Posted 2 years ago

“My order 56708 did not arrive,I ve emailed Tower quite a few times and had no response apart from automated emails,I am £199 out of pocket and will not be recommending this company”

Helpful Report

Posted 2 years ago

Hi Sue, Thanks for taking the time to leave your comments about your delivery experience. I was sorry to read your comments and on behalf of our courier partners must apologise for your poor experience. Having had the opportunity to review your enquiry I can confirm your parcel was damaged during its journey and as a result a decision was made to return your parcel to us. Here at Tower we would never leave a customer out of pocket as you mention and I was pleased to learn one of my Team had been in contact to offer an explanation and to assure you your refund was being arranged. It only leaves me to offer my sincere and personal apologies Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I would not recommend ordering anything from tower. I ordered 3 items in November, still not received. No contact number anywhere that actually lets you speak to a human and no response to emails! Terrible service”

Helpful Report

Posted 2 years ago

Hi Daniel, Thanks for taking the time to leave your comments about your recent order with Tower. I was sorry to learn of the poor experience you have encountered. One of my Team for Customer Services has contacted you recently to fully resolve your enquiry. It only leaves me to apologise once again for any shortcomings in our usual exceptional levels of Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have contacted customer service to tell them the fryer has a large scratch on it. I have submitted pictures. Also the box was damaged when it arrived. It was only in the Tower box, no other box or plastic wrapping. X”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for sharing the condition in which your delivery was received. Rest assured this is not the condition we expect our products to be presented to our customers by our courier partners. Your enquiry will be addressed with our courier partners. I was pleased top learn that one of our Customer Services Team has been in contact and reached an agreement to acknowledge your experience. Please accept my sincere apologies for the inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,450 reviews