Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,242 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi all , bought the chainsaw to match one i bought earlier, very disapointed as it appeared to be new old stock. the earlier purchase had several features , made it easier to use.”

Helpful Report

Posted 3 hours ago

“**⭐ Poor Delivery Experience – Misleading Next-Day Promise!** I placed an order for **drip-feeding Gardena products** after **confirming with customer service** that the items were in stock and could be delivered the **next business day**. To ensure fast delivery, I even paid an extra **£8 for expedited shipping**. Despite these assurances, my order arrived **a full week later**—completely defeating the purpose. I needed these products **before leaving for my summer home**, and now I’m stuck here without them. **What’s unacceptable:** - **False next-day delivery assurance** despite taking extra payment. - **No proactive communication** about delays. - **Wasted time and money** due to poor logistics. If you advertise fast shipping, you should **honor it or at least inform customers of delays**. Right now, I’m left frustrated and disappointed.”

Helpful Report

Posted 5 days ago

“Delivery OK. Machine not good enough and faulty”

Helpful Report

Posted 5 days ago

“Item is great but Tool-up used a courier that they used gave me two options when I missed the first delivery attempt - either travel to a depot about an hour away to collect the item or take a day off work to receive it. I took a day off and as a self-employed person I have lost a day's pay. Won't use again.”

Helpful Report

Posted 1 week ago

“i ordered a galvanised watering can. it arrived broken where the handle wasn’t attached. reached out several times through ebay, but i get no responses.”

Helpful Report

Posted 1 week ago

“Terrible service. Site promotes most items next day delivery. Have waited 2 weeks and not received goods or notification to be told the item would not be available for at least another week! Why didn't they advise when or after I ordered.”

Helpful Report

Posted 1 week ago

“Not good! Advised goods would be posted within 5 days. Eleven days later I was told it’s being packed. Just not good”

Helpful Report

Posted 2 weeks ago

“What can I say , not great service. Ordered my item on 27th February stating that it was in stock , Ordered item ,heard nothing for a week , rang to confirm order because no tracking was available. Told it wasn't in stock for another week . Two weeks went by rang again, saying it was being posted that afternoon. DHL had my parcel , lost my parcel ,found it again saying delivery is Thursday, nothing came , nothing came on friday . Eventually delivered on Saturday , 16 days from order. Absolute nightmare. Never again”

Helpful Report

Posted 3 weeks ago

“Poor sales assistance Poor quality Product Poor customer relations Not for the professional user”

Helpful Report

Posted 3 weeks ago

“Payed for 2 items and only one turn up”

Helpful Report

Posted 3 weeks ago

“No concerns with Tooled-Up - they are fine. I bought a Black & Decker BCBLV36 garden vac from them in December and it is worse than useless. Fine if picking up a few dry leaves from a very dry lawn but show it more than three wet leaves in a row and it holds its hand up and runs home to mummy. Worst problem is trying to clean wet leaves/mulch from the impellor. Impossible to get at without taking the whole thing apart. Just a design fault I think - live and learn!”

Helpful Report

Posted 1 month ago

“I will never use your company again ,it took about a month to receive my order, no correspondence at all, terrible way to run a company.”

Helpful Report

Posted 1 month ago

“I can not review as I have not yet received my product. Failed delivery twice, once for 'unable to access' , I'm not sure why and another for 'adverse weather' . Rain, in the UK? Adverse? Time to emigrate I think.”

Helpful Report

Posted 1 month ago

“Terrible. Items were supposed to be shipped in 2-3 days and it’s been over a week. Items were not even in stock and website didn’t tell me at point of order. Sales didn’t even contact to update.”

Helpful Report

Posted 1 month ago

“Parts with missing item”

Helpful Report

Posted 2 months ago

“I'm pretty sure the DHL driver who delivered the item came all the way into our very long drive because of the heavy rain and hit my car causing about a £1000 of damage and drove away. Subsequently I'm very unhappy overall a very bad experience”

Helpful Report

Posted 3 months ago

“Item did not match picture, no depth measurement stated.”

Helpful Report

Posted 5 months ago

“Told next day delivery took 10 days no communication off tooled up at all”

Helpful Report

Posted 5 months ago

“I wish I'd never placed an order with "tooled up". I chose them to save a few gbp on a Stanley work light, only to find out that they didn't have it in stock. They're now saying despatch will be 09 December 24......some 6 weeks after order. This came as a surprise and I now wish I'd paid the extra and bought from Amazon. The delivery date for the spare battery ordered with the work light has not even been mentioned, but also remains outstanding a week after order placement. A Bow saw (clearance sale item) I purchased as an opportunity did arrive quickly and all went smoothly, but this was secondary and the spare battery was not delivered with it. This review request is probably meant for the bow saw, but it is my experience with whole order that is being conveyed!”

Helpful Report

Posted 5 months ago

“Very poor and wont use again”

Helpful Report

Posted 5 months ago

Tooled-Up is rated 4.8 based on 22,242 reviews