Tooled-Up Reviews

Name: Tooled-Up
Address: Suez Road Brimsdown Enfield, Middlesex
Rating: 4.77

4.8 Rating 22,244 Reviews

95 %

of reviewers recommend Tooled-Up

4.8

Based on 22,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Tooled-Up:

Tooled-Up is the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear.

We list over 65,000 tools on our website, from top brands such as Bosch, Dewalt, Karcher, Stanley and Makita.

Everything we sell carries a full UK Warranty backed by the manufacturers.

Visit Website

Phone:

0208 805 3535

Email:

sales@tooled-up.com

Location:

Suez Road Brimsdown Enfield
Middlesex
EN3 7PS

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Tooled-Up 5 star review on 24th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Misleading advert and so far I have no product or the requested refund. Payment was a pain. When you come to check out Amex is an option until you try and do it. Then it fails. Personally I'd avoid this company.”

Helpful Report

Posted 5 months ago

“Cancelled order due to Tooled Up using courier DHL who lied about attempted delivery.”

Helpful Report

Posted 6 months ago

“I haven’t received my order”

Helpful Report

Posted 6 months ago

“I ordered two wire wool cleaning brushes for my patio cleaner on 12th September. I phoned twice to see why my order was taking so long to arrive. The young lady that I spoke to told me that there was a nine day - yes nine day - turn around. My brushes arrived on 28th September. That is 11 working days (15 days including weekends). Far too long in this 'next day' world we live in.”

Helpful Report

Posted 6 months ago

“Some goods excessively overpriced and they take ages sometimes to despatch them. I won't be using these anymore as there are much better deals on eBay, be sure to check all before ordering if you must from these folks and be prepared to wait.”

Helpful Report

Posted 6 months ago

“Worst online shopping experience ever. I was due to receive an order from Tooled-up, it arrived but the package only contained one item, instead of three. I contacted them and was told all the items were sent and that was the end of the matter. I pushed with more emails and got nowhere. I felt like I was in the wrong. A big firm like these and they wouldn't resend the missing items which were only £9 in total. I reordered the missing items, they said they would refund the postage as a goodwill gesture, after a week no refund, I had to push for that and eventually got it. You can always tell a good company when you need something sorting and these weren't that. I felt let down, I paid for the items and I expected to receive them. I'm still not happy and will never buy from these guys again, they seem to have enough people working in customer service, but they don't help in the way that's needed. Think about this, there are lots of online tool sellers. And for a mere £9 they could of put this right and got a happy, returning customer and had a good review from me.”

Helpful Report

Posted 6 months ago

“Scammers Free Battery offer as in the description is a lie. Even after putting the item in the basket the offer remained on screen. Told by "sales" the offer was only only on certain items, despite it being on the screen whilst shopping.”

Helpful Report

Posted 6 months ago

“I paid for next day delivery two days ago but unfortunately my item has not arrived yet”

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Posted 6 months ago

“Cannot comment as I have yet to recieve the item in question.”

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Posted 6 months ago

“Still awaiting delivery of my item after 15 days tracking info with Royal Mail just says item has been dispached.”

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Posted 7 months ago

“I sent you an email about 2 weeks ago and you have not replied to me, so I am not happy!!!”

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Posted 7 months ago

“The true mark of a good Online Company is not how easy it is to order items from their website and deliver them quickly, that is the bread and butter of online trading. No, the true mark of an Online Company is how well they behave and deal with a product they supply that dies after only 3 months. Tooled-Up wash their hands of it entirely, they refuse to repair, replace or refund, contrary to the Consumer Laws of the UK. Amazon get a lot of stick from some, but when a product they supply goes wrong, they sort it. Tooled-Up don’t care, they have your money, and you have your broken item and have to try to deal with it yourself direct with the manufacturer. Totally illegal, but they don’t care.”

Helpful Report

Posted 7 months ago

“Tried to buy from this company on there Ebay account there. Total disaster from start to finish an afraid to say ,had to open up a case on Ebay there, to get my money back for the item there I purchased over 6 days ago !!! .they claimed that they had posted out,when in reality they never ever did in the first place there . If you know the story of pinocchio and his ways and you like how he works there ,then indeed you will both appreciate and get on famously with them . However there, I don't and indeed will not be using or buying from them ever again there. For myself they are a Ebay D.N.B seller ... stay well clear end of there.”

Helpful Report

Posted 8 months ago

“Ordered 10 r-chem Only 8 in box when it arrived Had to send photo of it 8 in box as they would not accept my word They have now instigated an investigation Would not use again as life is 2 short for this kind of service”

Helpful Report

Posted 8 months ago

“Order did NOT turn up on the day I paid extra postage for and was going to take 4 more days, due to DHL who was your choice !!!!!!!!. Your customer service person was so RUDE and just put the phone down on my call, so after calling back and speaking to a guy who was more helpful because you could NOT get my order to me before the end of the week and with more days in between the DHL set date I cancelled my order BUT I am STILL getting email's from you asking if I am happy with my order. I DID NOT get it when it was due on the day I paid to have it so NO I am NOT happy and WOULD NOT order ever again !!!!!!!!!!!”

Helpful Report

Posted 8 months ago

“Bought new enhell cordless paint sprayer and tried to paint my garden fence with if but not suitable for fence paint. So I returned it to them. But they wouldn't give me a refund and now I am left a tool, that is no good to me. Very disappointed with tooled up.”

Helpful Report

Posted 8 months ago

“Had to wait ages for item. It took far to long to receive nail gun. Compressor came within a couple of days. Not sure if I will use your service again”

Helpful Report

Posted 8 months ago

“Delivery was horrendous. The item was ordered on the 7th July and arrived on the 20th July. Royal Mail stating 48 hours is an absolute lie. It was showing as being held in the local mail centre from the 16th July. Think you need to think again using the Royal Mail.”

Helpful Report

Posted 8 months ago

“The expensive product I bought from you was faulty , arrived in a package that appears to have been opened before it left your despatch and was faulty .. very poor service. I managed to buy two blades for the same price from power tool so I’m awaiting a refund!!!”

Helpful Report

Posted 8 months ago

“Worst website I have ever purchashed from. Errors everywhere, not mobile friendly, no tracking number supplied just some irrelevant number that doesn’t work. Then find out the machine I bought is full of water and clearly used! Probably someone elses faulty return. Awful experience”

Helpful Report

Posted 8 months ago

Tooled-Up is rated 4.8 based on 22,244 reviews