Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.73

4.7 Rating 525 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 525 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark & Liam (Glasgow) have been on time, hard working, informative professional, polite, and very respectful to me & our home. Everything protected, clean & tidied. Nothing a problem. Office staff most helpful too. Thank you for a great service.”

Helpful Report

Hi Jane,Thank you so much for your glowing 5-star rating of Timberwise (UK) Ltd. We greatly appreciate your feedback and are delighted to hear that Mark & Liam (Glasgow) provided an exceptional service to you.

“Excellent service-We had Aiden and Jack here today to do some damp coursing. They arrived promptly, were very polite and professional. Thanks to them. JB”

Helpful Report

Thanks for taking the time to leave a review and the feedback about Aiden and Jack. We take pride in our team's professionalism and punctuality, and it's great to know that they lived up to your expectations.

“Scott (Timberwise Glasgow) carried out a survey for us. He was very knowledgeable, helpful, friendly and thorough. The whole experience was really smooth and the customer service was great. Highly recommended.”

Helpful Report

Hi Fiona, thank you so much for your excellent 5-star rating of Timberwise (UK) Ltd. We truly appreciate your feedback and we are thrilled to hear that you had a smooth experience with us. We will make sure to pass on your kind words to Scott.

“Today Ashley George came to see my property as I have a damp problem and I was concerned it was rising or penetrating damp. It is unsightly and has been worrying me. It turned out to be caused by condensation and Ashley was very helpful and reassuring on how best to tackle the problem. I have already taken action. I would highly recommend them.”

Helpful Report

Hi Suzanne,Thank you for taking the time to leave us a fantastic 5-star rating. We sincerely appreciate your kind words and are thrilled to hear about your positive experience with Ashley. We are pleased that the problem was identified as condensation and that you have already taken action based on Ashley's recommendations. Taking proactive measures is crucial in ensuring the problem doesn't persist and cause further concerns.

“Spoke to Ashley George-regional surveyor in Truro, Cornwall, he was so helpful. I needed advise on cracks appearing on the rendering of my property. He explained different reasons why this could happen. Which was very reassuring. I would highly recommend.”

Helpful Report

Hi Sue,Thank you so much for your fantastic 5-star review of Timberwise (UK) Ltd! We truly appreciate your feedback and are thrilled to hear about your positive experience with ourTimberwise. We'll be sure to pass your kind words on to Ashley.

“Timberwise were great! Customer service is excellent, price is reasonable and the whole experience was painless. Couldn’t recommend them enough!”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“Ashley was extremely knowledgeable and helpful. Will definitely recommend.”

Helpful Report

Thansk you for taking the time to leave a review - much appreciated.

“Prompt, expert, friendly. Great service. Thank you Norman.”

Helpful Report

Thank you for leaving a review and the feedback on the service you recieved from Norman.

“The communication prior to the work being done made us feel at ease as we knew what to expect and how to prepare to streamline the work! When Norman, jack, Adrian and Justin came to damp proof the house and plaster the walls they made great progress daily, professional and always were polite and courteous through their time. Justin and Norman specifically gave us advice which demonstrated their expertise in their field which was much appreciated. After every working day they would put all their tools away neatly, tell us the schedule of working the day ahead and vacuumed maintaining the cleanliness as best they could which we found really respectful and appreciated it. Thank you so much for the great service.”

Helpful Report

Thanks for taking the time to leave a review and the fantastic feedback on the team.

“We want to record how incredibly amazing this company is. Dan Roderick was simply outstanding. Prompt, professional, extremely thorough, polite and friendly. Dan provided additional advice, answering numerous questions until he was certain we had everything we needed to make an informed choice. This exceeded our expectations by some margin. The DPC installation was carried out extremely quickly and professionally. We cannot recommend Dan, and the Timberwise team highly enough. Thank you”

Helpful Report

Thanks for taking the time to leave a review and the amazing feedback about Dan and the team. Very much appreciated.

“The whole end to end service from survey to quote, booking the works in and then having them carried out was so simple and easy. Lovely to talk to real people in this age of AI. Norman who carried out the work on the day was very considerate and diligent. This is the second time I’ve used their wood worm services ( different works) and id defiantly recommend them.”

Helpful Report

Thanks for taking the time to leave a review Helen. We will be sure to pass your kind words on to Norman and the team.

“We had a very efficient, friendly, knowledgeable surveyor come to assess our North Devon property, and then the damp proofing work was carried exactly as and when we agreed. Overall we were delighted (did have to prompt the office into sending the guarantee, but no problem at all). Thank you to he team.”

Helpful Report

Thank you for leaving a review of your experience - good to hear that you were happy with the work carried out.

“We’re still waiting for our survey in January but I have to say so far it’s been very efficient, we chose Timberwise as friends had recommended you”

Helpful Report

Thanks for taking the time to leave a review. If we can be of anymore help prior to your survey please do not hesitate to get in touch.

“All aspects of the service have been very friendly, informative well organised and done on time. This is a very professional service with really caring people at all levels. I would unreservedly recommend Timberwise. Many thanks George”

Helpful Report

Thanks for taking the time to leave a review and the kind words about your experience with the team - it is very much appreciated.

“This service has been extremely helpful and has demonstrated their quality and ability to surpass our expectations. Their workmen have exceeded our expectation by working with us and ahead of our agreed timelines. I would strongly suggest anyone requiring specialist in property care & preservation to contact them.”

Helpful Report

Many thanks for taking the time to leave a review and the feedback on the service we provided. It is very much appreciated.

“Recently had assistance regarding my rising damp. Mr Keith Wilcox was very professional and extremely helpful. He went way and above explaining the problems. I would also have no hesitation in recommending Timberwise, who were also very efficient, sending the appropriate person to solve my problems.”

Helpful Report

Thank you for taking the time to leave a review Christine and your kind words about your experience with Keith. Much appreciated.

“Timewise Cheltenham (20 Winchcombe Street Cheltenham GL52 2LY) is a mailbox address with no apparent office located there”

Helpful Report

Thanks you for taking the time to leave a review Mr Pearson. We do have a home based surveyor who lives in Cheltenham. However, we have a company policy of not publicising our employees home addresses on the internet, hence our use of a mailbox in the area should customers wish to post details to ourselves. If we can help you with a property care related issue please do not hesitate to get in touch with the team.

“Really helpful survey by Ashley George (Timberwise Cornwall). Got all the answers I have been looking for for the last year about my damp problem. This company was recommended to me by another surveyor and I would definitely recommend.”

Helpful Report

Hi Linda- thanks for taking the time to review your experience with us. We're pleased to hear that Ashley was able to help you out with your damp problem and that you'd be happy to recommend us. We'll be sure to pass on the kind words to him!

“Misleading marketing. They splash 'free survey' across the web page, but when they finally bother to reply to a query (no answer to multiple phone calls, and 3-4 days to respond to a website query), they hit you with a cost for it. Sorry, don't normally leave bad reviews, but this left me with a bad taste in my mouth. I can't comment on their workmanship, only my initial interactions with them. Shame as the other reviews look good.”

Helpful Report

Hi, Thanks for taking the time to leave a review following your experience with ourselves. Firstly, apologies for the slow response to your request for a survey. Secondly, relating to our free survey offer. The vast majority of the surveys we offer to home owners are indeed free of charge. There are though certain types of survey that we are sadly unable to provide free of charge and these are detailed in the 'Terms and Conditions' that are clearly stated on the survey request page. I hope this clarifies the situation for you.

“Excellent customer service. Efficient organisation, very friendly and helpful staff. Would definitely recommend.”

Helpful Report

Hi Ian- thanks for taking the time to review your experience with us! We're really pleased to hear that you were happy with our services and that you would recommend us!

Timberwise (UK) Ltd is rated 4.7 based on 525 reviews