Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.72

4.7 Rating 508 Reviews

94 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

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Anonymous

Anonymous // 01/01/2019

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“Great service from Timberwise replacing a rotten floor in the dining room. MYS1RY was a delight to have working and their work was outstanding . Couldn’t recommend them more.”

Helpful Report

Thanks for taking the time to leave a reviews Caroline and the fabtastic feedback about the work carried out by Mystry - much appreciated.

“The project was damproofing a basement games room. The team of Tim, Matt,Matty,Stuart,Adrian,Robbie and Anouska were hhighly professional at every stage. The project was clearly defined and finished within the agreed time which was very important to us. Of the team, Tim, Matt and Mattie were the ones we had most contact with and they were all outstanding and a credit to Timberwise”

Helpful Report

Thank you for taking the time to leave a review. It's good to know that you had such a positive experience with our team during your basement damp proofing project. Completing the project within the agreed timeframe is always a priority for us, and we’re glad we could meet your expectations. Thank you again for choosing Timberwise. If you need any assistance in the future, don’t hesitate to get in touch.

“Neil from Lincoln carried out damp proofing on my property. I would like to commend him for his efficiency, information and friendly manner throughout. He made what might have been a noisy, dirty and intrusive procedure seem like an easy and relatively pleasant experience. Thank you.”

Helpful Report

Thank you so much for taking the time to share your experience. We're delighted to hear that Neil provided such efficient and friendly service during the damp proofing process at your property. Our team takes great pride in ensuring our customers feel comfortable and well-informed, even during procedures that can sometimes be disruptive. We'll make sure to pass on your wonderful feedback to Neil. Thank you for choosing Timberwise.

“Punctual despite M5 closure. Friendly and professional approach. Detailed examination of the problem area. Possible solutions offered and clearly explained. No selling pressure. Clearly an experienced surveyor with many years experience. Would recommend to anyone without hesitation”

Helpful Report

Thank you for taking the time to leave a review. It's good to hear that you had a positive experience, despite the challenges with the M5 closure. At Timberwise, we pride ourselves on providing thorough, professional assessments and ensuring our customers fully understand all possible solutions—We truly appreciate your recommendation.

“Matt and Matty from Timberwise ( Bristol/south wales) completed some work on my property this week - they were both so polite , professional and punctual . All work was completed to a high standard , they were knowledgeable and hard working . We would use timberwise again and I would recommend Matt and Matty - thank you both”

Helpful Report

Thank you so much for your kind words. We're delighted to hear that Matt and Matty impressed you with their professionalism, punctuality, and expertise. At Timberwise, we pride ourselves on delivering high-quality work, and it’s wonderful to know that the team’s hard work met your expectations. We appreciate your recommendation and look forward to the opportunity to work with you again in the future. Thank you for choosing Timberwise.

“I have used Timberwise twice now and they have been extremely helpful and reliable. Rodney, Graham, Mark and Neil from the Lincoln team have been very professional. The work has been completed to a high standard - I would definitely recommend Timberwise.”

Helpful Report

Thank you so much for your wonderful review. It's great to hear that you've had such a positive experience with our team at Timberwise Lincoln. Rodney, Graham, Mark, and Neil in Lincoln will be delighted to know their professionalism and hard work made a difference in your projects. Your recommendation means a lot to us, and we’re always here to help with any future property care needs. Thank you again for choosing Timberwise.

“Our surveyor arrived on time, and took time to thoroughly inspect the area where we had concerns. The surveyor was friendly, courteous and very knowledgeable of his subject area. Keith gave us confidence that Timberwise were a reputable company and we would definitely use them again and recommend them to others”

Helpful Report

Thank you for taking the time to leave a review. We’re delighted to hear that Keith was able to address your concerns thoroughly and provide a reassuring experience. At Timberwise, we take pride in our team's expertise and commitment to delivering exceptional service, so it’s fantastic to know you felt confident in choosing us. Your recommendation means a lot, and we look forward to being here for any future needs. Thanks again for trusting Timberwise.

“Dean was brilliant nothing too much trouble at all for him. Was clear and concise and put out mind at rest with what he was doing. Was punctual every day”

Helpful Report

Thanks for taking the time to leave a review and the great feeback about Dean - much appreciated.

“Great service. Steve Brindle did a fantastic job. Professional and attention to detail. Really nice guy Thankyou Steve! Deb Chedgey Stile House NR11 8UR”

Helpful Report

Thanks for taking the time to leave a review and the great feedback about your experience with Steve. We'll be sure to pass on your kind words to him.

“Forrest Hamilton, Scott Heggie and Barrie Francis, the surveyors that carried out the survey, provided an excellent professional, friendly service. As did the staff in the Glasgow Office .”

Helpful Report

Thank you for taking the time to leave a review for our Glasgow team - very much appreciated.

“Used Timberwise twice now and find them to be a very professional company who do any excellent job. Care is taken to protect your floors/carpets as work can be messy and they leave as tidy as can reasonably be expected. They turn up when they say they will, technicians are friendly as is the surveyor who assessed work. This sort of work seems not to be cheap but then I’ve not comparison/knowledge so can’t really judge whether they are expensive or not but from my experience you can be sure of a first rate company to deal with. We used the Lincoln based office.”

Helpful Report

Thank you so much for choosing Timberwise not just once, but twice! We're delighted to hear that you've consistently found our team to be professional, friendly, and attentive to the care of your home. We understand that pricing can sometimes be difficult to gauge, but we're committed to offering the best possible service and quality in everything we do. We'll make sure to pass on your kind words to our Lincoln office and all the team involved. If you ever need assistance again, we’ll be more than happy to help.

“most helpful company they really no what there talking about listen to them and you get sound and straight talking expert's David Mailer Bognor Regis uk & Cognac France 28th Sep 2024”

Helpful Report

Thanks for taking the time to leave a review David - much appreciated.

“Timberwise were recommend by a family member. Extremely happy with their customer service from survey to completion. Carl Austin the courteous technician made an excellent job of the damp proofing and plastering. Thank you”

Helpful Report

Thank you for choosing Timberwise and for sharing your experience with us. Carl will be delighted to hear your praise for his work and professionalism.

“Matt who came to do my loft spraying today was extremely professional and very knowledgeable about what he do,so good what he done, I will recommend matt 100% Thanks”

Helpful Report

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Matt’s professionalism and expertise made such a great impression. He takes pride in his work, and it's wonderful to see his efforts recognised and we’ll be sure to pass along your kind words to him. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.

“Matt arrived at my house on time. He was very knowledgeable and used his experience and expertise to give us the best chance of getting rid of the damp in our house. He was very neat and tidy and kept me informed at all times.”

Helpful Report

Thank you so much for your kind feedback Julia. We're thrilled to hear that Matt arrived on time and provided knowledgeable, expert service to help with your damp issue. We always strive to provide the best service possible, and it's good to hear that Matt met those expectations. If you need anything else in the future, don’t hesitate to get in touch.

“The his is the second time Mystry has come to replace window sills. Nothing is too much trouble for her. She is friendly, helpful, tidy and always performs her work in a timely manner. Thoroughly recommend!”

Helpful Report

Hi Mike, thank you so much for your kind words and for choosing Timberwise again for your window sill replacements. It's great to know that you had another positive experience and that Mystry's professionalism and attention to detail stood out to you. Your recommendation means a lot to us, and we look forward to assisting you with any future needs.

“Carl Austin completed the plastering works to a very high standard. Very satisfied with his work and all those who came to my property from Timberwise - great team effort - well done”

Helpful Report

Thank you so much for taking the time to leave a review. It;s great to know that you were satisfied with Carl's plastering work and the overall team effort. It’s always our goal to deliver high-quality service, and we're glad we could meet your expectations. We’ll make sure to pass on your compliments to Carl and the rest of the team. Thanks again for choosing Timberwise.

“Carla completed a survey of my house and determined I had woodworm in my floorboards. She was extremely helpful and reassured me that it would be a straight forward job. Tomberwise came back within a few days and where helpful and booked the work for 10 days time. This will be the second time I have had work completed by Timberwise. I would not hesitate to recommend them to friends and family.”

Helpful Report

Thank you so much for taking the time to share your experience with us Deborah. We're delighted to hear that Carla was able to identify the issue with your floorboards and provide reassurance about the treatment process. It's great to know that the team were helpful and responsive in scheduling the work promptly. If you ever need anything in the future, please don't hesitate to get in touch.

“Carla came today to carry out a survey of some areas of damp above the skirting boards in our hall. She was friendly, knowledgeable and professional. We look forward to receiving her quote and report.”

Helpful Report

Thank you so much for taking the time to leave a review. It's good to know that Carla made such a positive impression while carrying out the damp survey in your hall. We’ll ensure that you receive your quote and report promptly. If you have any further questions in the meantime, don’t hesitate to get in touch.

“Mystery from the Brighton office worked hard to complete a woodworm eradication project in a professional manner leaving the property in a clean and tidy condition. I would strongly recommend Mystery to complete such a job in a professional manner.”

Helpful Report

Thank you so much for your kind words. It's great to hear that our team from the Brighton office delivered professional service while handling the woodworm eradication project for you. We’re grateful for your recommendation. We always strive for the highest standards in our work, and it's rewarding to see that reflected in your experience with Mystery. If you ever need assistance again, don’t hesitate to get in touch.

Timberwise (UK) Ltd is rated 4.7 based on 508 reviews