Timberwise (UK) Ltd Reviews

Name: Timberwise (UK) Ltd
Address: 1 Drake MewsGadbrook Park, Northwich
Rating: 4.71

4.7 Rating 495 Reviews

93 %

of reviewers recommend Timberwise (UK) Ltd

Company Reviews

Metrics

Info

4.7

Based on 495 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Timberwise (UK) Ltd:

Timberwise have been caring for properties for over 50 years and have built a reputation for quality and professionalism.

We offer a range of solutions for: Dampness, Basement Waterproofing, Dry/Wet Rot, Woodworm and Condensation control.

• Approved by Which? Trusted Traders

Visit Website

Phone:

0800991100

Email:

hq@timberwise.co.uk

Location:

1 Drake MewsGadbrook Park
Northwich
CW9 7XF

Write Your review

Tell us how Timberwise (UK) Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt who came to do my loft spraying today was extremely professional and very knowledgeable about what he do,so good what he done, I will recommend matt 100% Thanks”

Helpful Report

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Matt’s professionalism and expertise made such a great impression. He takes pride in his work, and it's wonderful to see his efforts recognised and we’ll be sure to pass along your kind words to him. If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.

“Matt arrived at my house on time. He was very knowledgeable and used his experience and expertise to give us the best chance of getting rid of the damp in our house. He was very neat and tidy and kept me informed at all times.”

Helpful Report

Thank you so much for your kind feedback Julia. We're thrilled to hear that Matt arrived on time and provided knowledgeable, expert service to help with your damp issue. We always strive to provide the best service possible, and it's good to hear that Matt met those expectations. If you need anything else in the future, don’t hesitate to get in touch.

“The his is the second time Mystry has come to replace window sills. Nothing is too much trouble for her. She is friendly, helpful, tidy and always performs her work in a timely manner. Thoroughly recommend!”

Helpful Report

Hi Mike, thank you so much for your kind words and for choosing Timberwise again for your window sill replacements. It's great to know that you had another positive experience and that Mystry's professionalism and attention to detail stood out to you. Your recommendation means a lot to us, and we look forward to assisting you with any future needs.

“Carl Austin completed the plastering works to a very high standard. Very satisfied with his work and all those who came to my property from Timberwise - great team effort - well done”

Helpful Report

Thank you so much for taking the time to leave a review. It;s great to know that you were satisfied with Carl's plastering work and the overall team effort. It’s always our goal to deliver high-quality service, and we're glad we could meet your expectations. We’ll make sure to pass on your compliments to Carl and the rest of the team. Thanks again for choosing Timberwise.

“Carla completed a survey of my house and determined I had woodworm in my floorboards. She was extremely helpful and reassured me that it would be a straight forward job. Tomberwise came back within a few days and where helpful and booked the work for 10 days time. This will be the second time I have had work completed by Timberwise. I would not hesitate to recommend them to friends and family.”

Helpful Report

Thank you so much for taking the time to share your experience with us Deborah. We're delighted to hear that Carla was able to identify the issue with your floorboards and provide reassurance about the treatment process. It's great to know that the team were helpful and responsive in scheduling the work promptly. If you ever need anything in the future, please don't hesitate to get in touch.

“Carla came today to carry out a survey of some areas of damp above the skirting boards in our hall. She was friendly, knowledgeable and professional. We look forward to receiving her quote and report.”

Helpful Report

Thank you so much for taking the time to leave a review. It's good to know that Carla made such a positive impression while carrying out the damp survey in your hall. We’ll ensure that you receive your quote and report promptly. If you have any further questions in the meantime, don’t hesitate to get in touch.

“Mystery from the Brighton office worked hard to complete a woodworm eradication project in a professional manner leaving the property in a clean and tidy condition. I would strongly recommend Mystery to complete such a job in a professional manner.”

Helpful Report

Thank you so much for your kind words. It's great to hear that our team from the Brighton office delivered professional service while handling the woodworm eradication project for you. We’re grateful for your recommendation. We always strive for the highest standards in our work, and it's rewarding to see that reflected in your experience with Mystery. If you ever need assistance again, don’t hesitate to get in touch.

“Many thanks to Dean (Lincolnshire location) for all his work in our loft today, particularly in view of the high temperatures he had to work in. We would wholeheartedly recommend Timberwise.”

Helpful Report

Thanks for taking the time to leave a review and the great feedback on your experience with Dean working at your property.

“They began work early March 2024 to carry out a "3 week job". Its now August, they havent finished the job, preventing us from selling the property, and wont answer our attempts to speak with them. Avoid!!!”

Helpful Report

“Colin Hesketh came to do a damp course lovley guy very professional very happy with the job he did would highly recommend”

Helpful Report

Thanks for taking the time to leave a review Sandra and the great feedback about Colin - much appreciated.

“I couldn't have received better response and treatment. Nick was timely, thorough, helpful and tidy.”

Helpful Report

Thanks for taking the time to leave a review Nigel and the great feedback about Nick - much appreciated.

“From the minute I phoned this company, (in a huge panic having discovered some woodworm beetles and very worried about the infestation spreading), I was treated beautifully by both people I spoke with, and they could not have been more helpful. Firstly Luke who answered the phone was kindness itself, and although in my particular situation he thought it might not come within Timberwise remit (mine seemed to be a furniture issue rather than structural woodworm) he went to great lengths finding sources of help for me (suggesting ways to find the correct specialist if needed). He then arranged for Gary, one of Timberwise surveyors, to phone and advise me anyway. Within 5 minutes Gary had phoned, he then spent time patiently explaining the reason for the reappearance of the little blighters following previous treatment by another company, and totally reassured me that this is normal, and what to do about it. I am not well, and the thought of having to deal with another seemingly big problem on top was very distressing. At no time did Luke or Gary treat me like a stupid little old woman (which happens often in my dealings with other tradesmen). Instead they went out of their way to give me swift answers and complete reassurance, even though it didn't result in a job for Timberwise on this occasion. It certainly will in future if I ever have need for their services, and because of their kindness, knowledge and professionalism I will recommend them to everyone I know who needs them. Thank you so much!”

Helpful Report

Thank you very much for taking the time to leave a review of your experience - we were only to happy to help and glad to put your mind at rest with your woodworm problem. We will be sure to pass on your kind words to Luke and Gary .

“I give Timberwise 3 stars as it took a number of visits to restore my kitchen wall to its original condition. However I give Craig Jones 5 stars for his work on 26/6/24. He was friendly, efficient and did an excellent job applying skim to my cracked, bumpy kitchen wall.”

Helpful Report

Thank you for taking the time to leave a review and our apologies for not meeting the high standards we pride ourselves on. We will be sure to pass on your feedback to Craig.

“We had Timberwise replace some rotted floorboards in our church. From start to finish the service was brilliant. The chap that carried out the work was polite and courteous. He explained the job he was about to do. He was efficient and respected the property. He did an excellent job. I would recommend Timberwise. You can trust them to do a good job.”

Helpful Report

Hi Barbara - thank you for taking the time to leave a review and the fantastic feedback on the team - very much appreciated.

“Had a great experience with Craig Jones, a plasterer for your Bristol branch. Craig was fantastic. Highly professional, did a good job and a lovely chap to boot. A credit to your company.”

Helpful Report

Thanks for taking the time to leave a review and the great feedback on our plasterer Craig. We'll be sure to pass your kind words on to him.

“Upon our first meeting having accepted a quote, we found Rodney thoroughly professional and offered full answers to all our queries.”

Helpful Report

Thanks for taking the time to leave a review and the feedback on your experience with Rodney - much appreciated.

“Super service from Marc Manton and the team at Timberwise earlier this year! After finding a property we wanted to purchase we discovered the loft had been insulated with spray foam. Most banks and lenders will not lend with this situation but after a thorough examination carried out by Marc, the roof space was deemed sound and a detailed report was produced, together with images and copies of all the required certification and sent through to the bank. The bank accepted the findings of Timberwise and agreed to lend based on the findings within the report. We are delighted to confirm that we finally moved in yesterday, but only thanks to Timberwise! We would not hesitate to recommend this company and if it's spray foam insulation you are dealing with, I'd also recommend asking for Marc Manton!”

Helpful Report

Hi Lawrence, Thanks for taking the time to leave a review and the excellent feedback on your spray foam insulation survey from Marc. Great news that we were able to help you with the house move.

“Fantastic, seamless, stress free service. Communication was A+ all the way through. All the workmen were punctual, courteous and extremely professional. Thanks to all at Timberwise for your service!”

Helpful Report

Thanks for taking the time to leave a review - much appreciated.

“Thank you so much to the guy that came out this morning Dean I think. You were great and for someone who has anxiety issues and haven't had any work done on the house for years you were kind and explained everything so clearly. Would definitely recommend people to use your company.”

Helpful Report

Thanks for taking the time to leave a review Paula - we'll be sure to pass your feedback onto Dean.

“We used Timberwise after discovering Dry Rot in our property having had issues with 2 local independent "experts". Upon contacting Timberwise, they quickly replied and arranged for a Surveyor to attend after which a very comprehensive and free of charge report followed. From this point on the Bristol Timberwise Team were, brilliant! Excellent communication regarding booking in the works and the cost was very reasonable. The team that attended and carried out the work (Craig Jones and Richard Hardacker) were friendly, professional, punctual and kept us constantly updated on progress. They were polite and ensured the site was properly protected to contain dust and debris and cleaned up as best as possible at the end of each day. I would most definitely recommend Timberwise for their services in the future.”

Helpful Report

Hi- we're so happy to hear that our Bristol team was able to help out with your dry rot issue and get your property restored back to normal. We'll be sure to pass on the kind words to both Craig and Richard and are delighted to hear that you would recommend our services. Thanks!

Timberwise (UK) Ltd is rated 4.7 based on 495 reviews