Tiles360 Ltd Reviews

Name: Tiles360 Ltd
Address: Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Tiles360 Ltd, Holbrook Industrial Estate Rother Valley Way, Sheffield
Rating: 4.70

4.7 Rating 744 Reviews

92 %

of reviewers recommend Tiles360 Ltd

4.7

Based on 744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Tiles360 Ltd:

Our tiles are not only stunning but also amazing value, hardwearing and durable. Choosing the right tiles for your home can be difficult, especially when you want to create a certain look. At Tiles360, we have a fantastic range of wall and floor tiles that will suit all tastes, designs, and styles. What's more, we pride ourselves on giving customer service that is second to none!

Visit Website

Phone:

0345 646 0877

Email:

info@tiles360.co.uk

Tiles360 Ltd 5 star review on 12th September 2024

Elizabeth T

Tiles360 Ltd 5 star review on 30th June 2024

Jacqui C

281

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed some brick tiles to refit on a cafe , and they look absolutely brilliant when they’re up with a light grey grout”

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Posted 2 years ago

“The reason for one star review is as follows. I had to pay £70 for one pack of tiles that was £32. I had ordered 3 packs of tiles previously and paid £25 for delivery which was fine. However we did some work on our wall and needed just one pack to replace the tiles we had. So we only needed one pack. Delivery has since jumped up to £55 for my area which is in London. In addition they added a £15 surcharge for a ‘small order’. This is why I had to pay more than double the cost of the item itself. I did phone and discuss with them and explained I was a previous customer, they said there was nothing they could do. I was essentially held to ransom and had little choice but to go with the order as half the large wall in my kitchen has the same tiles. Can’t source them anywhere else. I explained that I now wish I had gone with another national chain for tiles as they charge far less for delivery or have stores around the country where you can collect. It’s a shame as people want to support local or small businesses but these prices are simply too high. More acceptable if you are bulk buying I suppose. The tiles themselves are absolutely fine.”

Helpful Report

Posted 2 years ago

Thank you for your review and rating. We appreciate all reviews whether positive or negative about our products and services. We totally understand why you would be frustrated with the cost of delivery. We try and make all our prices as fair as possible for everyone but unfortunately, we have had to make some price adjustments to cover the ever-increasing costs of manufacture and delivery of tiles. The introduction of a small order surcharge of £15 for orders under £100 is just one of the ways as a company we have been able to keep our tile prices as low as possible during these testing times. Let me explain this further. Due to the nature and fragility of the product, all orders are delivered on a pallet. Pallet delivery companies charge in weight bands with the smallest being a weight up to 250kg. This means we are charged the same price whether that is 1 carton or 20 cartons. We actually pay more than we charge a customer for a palletised delivery. Once prices of fuel and energy are more stable and come down to an acceptable level for everyone, the small order surcharge will be removed from the delivery cost to our customers.

Posted 2 years ago

“Beautiful tiles. Discovered these on a different website and loved them but they were over £20sqm more! Searched and found on Tiles360 and saved myself £500. Delivered on time at short notice. Really pleased, they look fabulous. Highly recommended.”

Tiles360 Ltd 5 star review on 8th September 2022

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Posted 2 years ago

“I am so pleased with my tiles they look beautiful, the service from tiles360 was great the delivery however was a little disappointing as I was let down on two occasions when they had arranged these dates for delivery but did not turn up ,would still recommend the tile company”

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Posted 2 years ago

Thank you for the review, rating and photo. We are sorry you had issues with the delivery of your tiles

Posted 2 years ago

“Great company to do business with! Easy to order on website and received updates along the way. Delivery arrived on day I requested and absolutely love the tiles!!”

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Posted 2 years ago

Thank you for your review and rating. The tiles look amazing in your yard.

Posted 2 years ago

“Rubbish service. Avoid this company at all costs! I ordered £40 worth of tiles. Total cost £100 (£60 delivery charges). I cancelled the order prior to it being delivered and they said they’d only refund £40. Worst company I’ve dealt with in my life!! AVOID!!!”

Helpful Report

Posted 2 years ago

Thank you for your review. We appreciate all reviews about our service and products. As explained to you on the phone and via email, as you cancelled this order on the delivery due date, and as stated in our terms and conditions, any order cancelled after it has been despatched or refused at the point of delivery will not have any delivery charges refunded. This is because we are still charged by the carrier companies for the service regardless of whether the delivery took place or not to your property. Once an order has been dispatched, we are unable to cancel the delivery and charge. We are therefore unable to refund this to customers.

Posted 2 years ago

“Beautiful tiles so pleased and arrived and packed so professionally”

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Posted 2 years ago

“Delivered promptly and good price/quality. Maybe nothing to do with Tiles360 but the delivery driver was very helpful.”

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Posted 2 years ago

“Tiles are excellent quality at a good price. Delivery on time”

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Posted 2 years ago

“Arrived swiftly look good but haven’t laid them yet.”

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Posted 2 years ago

“Great service and product. Thoroughly recommended”

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Posted 2 years ago

“Have now bought a few products from Tiles360 and have always been impressed by the quality of the products.”

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Posted 2 years ago

“Very helpful, professional and pleasant staff. The tiles are beautiful and from ordering to delivery everything went smoothly.”

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Posted 2 years ago

“Tiles arrived well packaged and were of good quality and just what we wanted for our new shower cubicle. Would have no hesitation in ordering again.”

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Posted 2 years ago

“The staff were extremely helpful over the phone and the tiles arrived on time. Be we are very pleased with the product.”

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Posted 2 years ago

“Fast deliver and great product”

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Posted 2 years ago

“Brilliant service arrived undamaged on time, beautiful tiles great quality!!”

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Posted 2 years ago

“Excellent service, excellent product and good prices.”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Brilliant company lovely customer service”

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Posted 2 years ago

Tiles360 Ltd is rated 4.7 based on 744 reviews