The reason for one star review is as follows. I had to pay £70 for one pack of tiles that was £32. I had ordered 3 packs of tiles previously and paid £25 for delivery which was fine. However we did some work on our wall and needed just one pack to replace the tiles we had. So we only needed one pack. Delivery has since jumped up to £55 for my area which is in London. In addition they added a £15 surcharge for a ‘small order’. This is why I had to pay more than double the cost of the item itself. I did phone and discuss with them and explained I was a previous customer, they said there was nothing they could do. I was essentially held to ransom and had little choice but to go with the order as half the large wall in my kitchen has the same tiles. Can’t source them anywhere else. I explained that I now wish I had gone with another national chain for tiles as they charge far less for delivery or have stores around the country where you can collect. It’s a shame as people want to support local or small businesses but these prices are simply too high. More acceptable if you are bulk buying I suppose. The tiles themselves are absolutely fine.