Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,576 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

Write Your review

Tell us how Thomas Bird London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Thomas Bird London 5 star review on 21st November 2024

118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thomas Bird is an amazing company and their customer service is exceptional great. Thanks you Thomas Bird”

Helpful Report

Posted 1 month ago

Thank you so much for your wonderful review and your amazing unboxing video. We loved your childs reaction to how the shoes looked. We are very proud of our products and enjoy making our customers happy. We look forward to hearing from you again.

Posted 1 month ago

“The entire experience was great from beginning to end. We ordered the Oxford shoes and leather belt in Oxblood. The team went above and beyond to help us get the items as soon as possible as we ordered only a few days before we needed them, and they assisted us in dealing with customs.”

Helpful Report

Posted 1 month ago

Dear Taja, Thank you so much for your amazing 5-star rating of Thomas Bird London! Also thank you for great photo. We are thrilled to hear that your entire experience, from start to finish, was nothing short of great. It brings us great joy to know that our team could assist you in obtaining the Oxford shoes and leather belt in Oxblood in such a timely manner, even though you placed your order just a few days before you needed them. Our aim is always to go above and beyond for our valued customers like you. We also appreciate your kind words about our team's effort to help you navigate through customs. We understand that this can sometimes be a challenging process, but we are always here to lend our support and make your shopping experience as seamless as possible. Once again, thank you for being such a loyal customer. Your ongoing trust in our brand means the world to us. We cannot wait to serve you again soon! Warmest regards, Samantha

Posted 1 month ago

“Boots with exceptional quality, still got that awesome condition and smooth and soft leather feel after wearing it for a year and half. 10/10”

Helpful Report

Posted 1 month ago

Dear Clive, Thank you for your review of Thomas Bird and indeed the Memphis boot in particular. We are so pleased the boots are wearing so well they do also come in 2 suede colours if you are interested. Kind Regards Ann

Posted 1 month ago

“I continue to be impressed with this small, quality-focussed company. Swift and courteous communication from ordering through to fulfillment. Suggestions I have made have been thoughtfully engaged with. The product line is nicely curated and infinitely stylish. Bravo Thomas Bird!”

Helpful Report

Posted 1 month ago

Thank you. I'll pass the feedback on to the customer service team. You should have received an invitiation to our loyalty scheme in case you were ever interested in another pair in the future.

Posted 1 month ago

“Great company! In the USA and accidentally ordered the wrong shoe. Emailed to hopefully get a correction and was resolved next business day with shoes shipping out that same day. Couldn't be happier.”

Helpful Report

Posted 1 month ago

So pleased you like your shoes. We are happy to help you resolve any issues. Thank you for leaving such a great review. Kind regards Samantha

Posted 1 month ago

“Excellent service from initial contact right through to final contact regarding exchanging sb it’s which was too small.”

Thomas Bird London 5 star review on 29th September 2024

Helpful Report

Posted 1 month ago

Dear Alexander, Thank you so much for your fantastic 5-star rating of Thomas Bird London! We greatly appreciate your support and loyalty as our customer. We're thrilled to hear that you received excellent service from your initial contact with us all the way through to sorting out the exchange for a size issue. Your feedback means a lot to us, and we're glad that we were able to provide you with enjoyable experiences at every step of the way. Once again, thank you for your continued support, and we look forward to serving you again in the future! Best regards, Samantha

Posted 1 month ago

“The delivery was fast and the shoes are amazing. Thanks!”

Helpful Report

Posted 1 month ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 1 month ago

“Best shoes I've owned hands down. Pains to not have discovered the brand earlier. Excellent customer service as well.”

Helpful Report

Posted 1 month ago

Dear Mario, Thank you for your review of Thomas Bird. It's always nice to receive such positive feedback for our service as well as our products. Please tell all your friends about us too! Kind Regards Ann

Posted 1 month ago

“Thomas Bird team is very responsive and eager to help with all questions and queries at all times.”

Helpful Report

Posted 2 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 2 months ago

“I've placed two orders so far, one Chelsea Oxblood, one Chelsea Manhattan and the ordering process was clear and easy-going. Customer Contacts is OK too (I had to exchange my Chelsea Manhattan boots, due to ordering the wrong size) and it all worked fine. Delivery (overseas) is fast. Recommended ! Derek”

Helpful Report

Posted 2 months ago

Dear Derek, Thank you for reviewing Thomas Bird. We are pleased to hear you found the ordering process clear and straight forward and that exchanging your boots was all ok for you. We never like to over promise with regards to delivery overseas as it's not easy to predict if everything will go smoothly but our courier partner works well with us and normally delivery is much quicker than anticipated. Kind Regards Ann

Posted 2 months ago

“Excellent service: very fast response and delivery.”

Helpful Report

Posted 2 months ago

Dear Richard, Thank you very much for your review of our service and delivery we always strive to ensure we deliver as quick as we can with our courier service provider wherever our customers are around the world as well as ensuring every customer receives excellent customer service. Kind Regards Ann

Posted 2 months ago

“Excellent product and very good service”

Helpful Report

Posted 2 months ago

Thank you for complimenting us on our service and products we really strive to deliver great service to all of our customers every time. Kind Regards Ann

Posted 2 months ago

“I purchased shoes online which were received in the condition, and within the time, promised. I mistakenly ordered a size too large, and the company accepted my return and exchanged them for the proper size in a timely fashion.”

Helpful Report

Posted 2 months ago

Dear Bruce, Thank you for your review it's always great to hear when customers have needed to exchange a purchase that they receive everything promptly and without delay. We hope you are enjoying wearing your shoes. Kind Regards Ann

Posted 2 months ago

“Efficient dispatch and prompt delivery.”

Helpful Report

Posted 2 months ago

Dear Otto, Thank you for your comments regarding our prompt and efficient delivery service. We work closely with our courier service to ensure where possible our products are delivered as quickly and as professionally as possible wherever they are being sent across the world. Kind Regards Ann

Posted 2 months ago

“Great service very fast delivery and arrived in great condition”

Helpful Report

Posted 2 months ago

Dear Paul, Thank you very much for your review of our service and delivery. We work with our courier company closely and strive to ensure all of our deliveries are as prompt as they can be wherever they are going to across the world. We do give estimated delivery times but more often than not our parcels are delivered quicker than expected. Kind Regards Ann

Posted 2 months ago

“Excellent service from a great company. Couldn't be happier”

Helpful Report

Posted 2 months ago

Dear Ian, Thank you very much for your kind words we do try to ensure all of our customers receive great customer service every time. Kind Regards Ann

Posted 2 months ago

“I recently purchased a pair of blue penny loafers from Thomas Bird and I must say, they are gorgeous. The quality and craftsmanship of the shoe are excellent, especially for a shoe at this price point. The first pair I received was a little large. I purchased these to wear without sox and didn't take it into account when I made the puchase. I reached out to customer service and Samantha promplty replied and offered me a couple options. Samantha was always prompt to reply and graciously helpful. Thank you all for lovely pair of loafers and your great customer service.”

Helpful Report

Posted 2 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 2 months ago

“Very happy with the tranaction, fast and shoes exaclty as described. Will buy from Thomas Bird again without question and I rearely leave reviews so hopefuly that says it all.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to post a review especially as you are not normally someone who does. It's always nice to hear positive feedback regarding our customer service as well as our products as we are all extremely proud of our business. Please make sure you join Thomas Bird Club Rewards and start earning points towards money off your next purchase. Kind Regards Ann

Posted 2 months ago

“Great shoe and happy with the purchase”

Helpful Report

Posted 2 months ago

We appreciate the feedback. If there is anything else we can help you with, please get in touch.

Posted 2 months ago

“I wanted to take a moment to share my positive experience with my recent purchase of Thomas Bird shoes. The quality of the shoes exceeded my expectations, and they are incredibly comfortable. It’s clear that a lot of care went into their design and production. Thank you for making this a great experience, even with the return for a larger size. I look forward to shopping with you again in the future.”

Helpful Report

Posted 2 months ago

No problem at all. Glad the return process wasn't too painful for you. I'll pass that on to the team. Many thanks.

Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,576 reviews