Thomas Bird London Reviews

Name: Thomas Bird London
Address: 86-90 Paul Street, ,, London
Rating: 4.86

4.9 Rating 1,638 Reviews

97 %

of reviewers recommend Thomas Bird London

4.9

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Thomas Bird London:

Welcome to Thomas Bird London. We focus on mens dress shoes and boots. Over 80 options. All high quality, Italian hand crafted. With fast, free shipping worldwide.

Visit Website

Phone:

+(44) 207 846 0172

Email:

help@tblon.com

Location:

86-90 Paul Street, ,
London
EC2A 4NE

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Thomas Bird London 5 star review on 22nd February 2025

Sami Siddiqui

Thomas Bird London 5 star review on 14th February 2025

MATTHEW SCOTT

Thomas Bird London 5 star review on 11th February 2025

Anonymous

150

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These shoes are amazing! They look fantastic, are very comfortable, and are the highest quality! The service from Thomas Bird has always been top notch! I was a bit disappointed in the shipping (DHL) because after receiving emails asking if I wanted delivery without having to sign for my package it was impossible to do. I even tried to make a DHL account and it still would NOT let me do the signature not needed feature like it had for previous orders! Fortunately, I had someone at my home to receive it!”

Helpful Report

Posted 1 month ago

Dear Dale, Thank you for reviewing Thomas Bird. It's always good for the team to receive such positive feedback regarding our service. We are sorry to hear you had issues with DHL that isn't the level of service we expect from our courier partners and we will certainly raise it with our account manager here in the UK. I hope it won't stop you from continuing to be a loyal Thomas Bird customer. Kind Regards Ann

Posted 1 month ago

“This is my second pair of boots purchased from your company, quality products with great service. Thank uou”

Thomas Bird London 5 star review on 2nd February 2025

Helpful Report

Posted 1 month ago

Dear Daniel, Thank you for your fantastic review. We're delighted to know that you chose us for a second pair of boots and that our quality and service met your expectations. Your support means so much to us, and we can't wait to welcome you back to Thomas Bird for your next purchase! Best regards, Samantha

Posted 1 month ago

“Purchasing the shoes was simple through their website and the guidance regarding ordering down a size was spot on. Shipping was extremely fast. Good look TB.”

Helpful Report

Posted 1 month ago

Dear Brandon, Thank you for your great review. We're thrilled that you found the ordering process straightforward and that our size guidance worked well for you. It's always our aim to provide quick shipping, so it's great to hear we hit the mark for you. We appreciate your support and hope to see you back at Thomas Bird soon! Best regards, Samantha

Posted 1 month ago

“Great service. My last query was resolved the same day using the chat function.”

Helpful Report

Posted 1 month ago

Dear Kevin, We are so pleased to hear you were happy with the service you received using our new chat function. This is all new for us and something we've been trialling as we are only a small team and with us having customers all over the world it can be hard to respond to customers in a timely manner so this gives us a bit more flexibility and hopefully means customers that need assistance get the answers they want quicker than via email. Kind Regards Ann

Posted 1 month ago

“The boots we received are exceptional. Beautiful quality leather and great workmanship. Shipped quickly. Very good service!”

Helpful Report

Posted 1 month ago

Dear Lewis, Thank you kindly for reviewing Thomas Bird. It is always so nice to hear how happy our customers are not just with the products but also with the service and delivery. We look forward to seeing you back shopping with Thomas Bird again soon. Kind Regards Ann

Posted 1 month ago

“The shoes were excellent quality and delivery was right on time!”

Helpful Report

Posted 1 month ago

Dear Customer, We're delighted to hear that you found the quality of our shoes to be excellent and that the delivery met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words. Yhank you for taking the time to leave such a great review. Best Regards, Samantha

Posted 1 month ago

“Very quick delivery. Perfect contact with the seller (chat). The package was very well secured, the shoes arrived in perfect condition.”

Helpful Report

Posted 2 months ago

Dear Piotr, Thank you very much for your review of Thomas Bird. We are so pleased to hear how happy you were with both our Customer Service and Shipping. The 'chat' is a new function for us which we have been trialling and seems to be very popular so we will look to build on and extend the options there. Kind Regards Ann

Posted 2 months ago

“Great shoe and excellent customer service, communication was prompt and friendly.”

Helpful Report

Posted 2 months ago

Thank you so much for reviewing Thomas Bird. We are always pleased to receive customer feedback especially as we are only a small team so it's great to hear that not only did you love the products but also that we delivered excellent customer service in a timely manner. Kind Regards Ann

Posted 2 months ago

“Stuart and Samantha were very helpful and offered great customer service sorting out a product issue I had and they took care it very quickly. Highly recommend this company!”

Helpful Report

Posted 2 months ago

Dear Customer, Thank you so much for your wonderful review! We're thrilled to hear that Stuart and Samantha were able to assist you and resolve your product issue promptly. Providing great customer service is our top priority, and your recommendation means a lot to us. Best Wishes, The Thomas Bird Team

Posted 2 months ago

“Boots were easy to order, arrived faster then expected and looked just like pictures online.”

Helpful Report

Posted 2 months ago

Dear Joseph, We're delighted to hear that your boots arrived quickly and matched your expectations. It's always our aim to provide quality products and a seamless shopping experience. Your feedback motivates us to keep up the great work! Thank you Best Regards, The Thomas Bird Team

Posted 2 months ago

“Great products & swift delivery.”

Helpful Report

Posted 2 months ago

Thank you for your review. We really appreciate all the feedback we get.

Posted 2 months ago

“Thanks great service and chatting to Samantha”

Helpful Report

Posted 2 months ago

Dear Ronald, Thank you for your fantastic review! We’re delighted to hear that you enjoyed the service and had a great chat with Samantha. Our team loves connecting with our customers, and your feedback truly makes our day. Kind Regards, The Thomas Bird Team

Posted 2 months ago

“Great looking and well constructed boots that arrived fairly quickly.”

Helpful Report

Posted 2 months ago

Dear Martin, Thank you for reviewing Thomas Bird. We are really pleased you are happy with your new boots and that you received them quickly. We work hard with our courier company to ensure all of customers receive prompt delivery wherever we ship in the world. Kind Regards Ann

Posted 2 months ago

“Excellent service received again from Thomas Bird, from simple ordering and payment, to despatch and secure delivery. Extremely satisfied”

Helpful Report

Posted 2 months ago

Dear Debra, Thank you for your wonderful feedback about Thomas Bird! We’re thrilled to hear that you experienced excellent service from ordering to delivery. It’s always our goal to ensure a seamless experience for our customers, and your satisfaction is our reward. Kind Regards, Samantha

Posted 2 months ago

“Superb communication, packaging and speed of delivery. Faultless”

Helpful Report

Posted 2 months ago

Dear Sheharyar, Thank you for your kind comments regarding Thomas Bird and our Customer Service and delivery. We've just gone through a very busy holiday period so I'm pleased you found the service and speed of delivery so good. Thank you for being a loyal customer. Kind Regards Ann

Posted 2 months ago

“Another fine pair. I'm on my third pair.”

Helpful Report

Posted 2 months ago

Dear Loyal Customer, Thank you so much for taking the time to review Thomas Bird. We are exceptionally proud of our products and we hope you continue to shop with us. Kind Regards Ann

Posted 2 months ago

“Thomas Bird is an exceptional company providing exceptional shoes!”

Helpful Report

Posted 2 months ago

Dear Shola, It is always so nice to hear from our loyal customers how happy they are with Thomas Bird both as a company but also our extensive product range. We hope you continue to shop with Thomas Bird for years to come. Kind Regards Ann

Posted 2 months ago

“I am very pleased with my Vincent boots. Why no Manhattan Chelsea boots in blue leather?”

Helpful Report

Posted 2 months ago

Dear Valued Customer, Thank you for your wonderful 5-star review! We're thrilled to hear that you're pleased with your Vincent boots. As for your inquiry about the Manhattan Chelsea boots in blue leather, we always appreciate feedback on our product range. While we don’t currently have that specific style available, we are constantly exploring new designs and colors to add to our collection. Your suggestion is duly noted, and we hope to surprise you with new options soon! Best wishes, Samantha

Posted 2 months ago

“I continue to be impressed by this small, quality-focussed company. Aside from the virtues of its product range, I note the promptness and courtesy of its staff in all communication. In my experience, Thomas Bird understands the value of its customers.”

Helpful Report

Posted 2 months ago

Dear Matthew, Thank you for your comments regarding Thomas Bird and also for being a very loyal customer. We always strive to ensure that each customer receives the best customer service as promptly as possible which isn't always very easy especially with such a small team and having customers all across the world in different time zones. We really appreciate your continued loyalty and hope to see you back shopping again soon. Kind Regards Ann

Posted 2 months ago

“Excellent service and a quality pair of boots. They do fit true to size.”

Helpful Report

Posted 2 months ago

Thank you very much for taking the time to review Thomas Bird. We are extremely proud of our company, products and our service that we offer and it's always appreciated when customers take the time to praise us. We hope to see you back shopping soon. Kind Regards Ann

Posted 2 months ago

Thomas Bird London is rated 4.9 based on 1,638 reviews