The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,960 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,960 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 22nd January 2025

655

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service the wool is good to knit with. Colleen”

Helpful Report

Posted 1 year ago

“Very pleased with my orders and will continue to buy from The Wool Factory and recommend to family and friends.”

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Posted 1 year ago

“It is lovely wool to knit with I don’t have to wait to long before I get it”

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Posted 1 year ago

“This company is amazing! The customer service is first class. I made an error in my order without knowing and if Grant had not been so diligent in his job by even checking the dye difference in the batches, I would have had the wrong colour for a baby blanket. It was completely my fault but I was given the option straight away of cancelling or correcting my order which he did for me immediately. The service, price, delivery have all been excellent both times that I have used The Wool Factory and I plan on returning for every project, thank you.”

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Posted 1 year ago

“I tried the February crochet subscription and to be honest was very disappointed, the patterns supplied were just photocopies and they had no connection with the yarn supplied. I will not be carrying on with the subscription.”

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Posted 1 year ago

“I looked at the woolfactory as needed a specific type of yarn..had it in stock and at a very good price. Delivery was very quick, all in all was very pleased and will order again and recommend to friends who need to buy wool etc.”

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Posted 1 year ago

“This company were really helpful. I wanted to add more wool to the order before it was despatched, and they were spot on with it. The quality of the wool is good too. Thank you”

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Posted 1 year ago

“Very fast delivery, and the wool is so soft and beautiful to knit.”

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Posted 1 year ago

“The web site was very easy to use and once ordered my wool it arrives very promptly.”

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Posted 1 year ago

“Value for money, lovely yarn will definitely buy again thank you”

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Posted 1 year ago

“The wool is lovely and all was good”

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Posted 2 years ago

“Excellent service quick delivery”

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Posted 2 years ago

“Very pleased with everything i have received from Wool Factory. Love the net bags they come in thank you. Val Edge Tamworth.”

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Posted 2 years ago

“Satisfied with the yarn ordered. Excellent communication between seller and customer. Fast in delivery!”

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Posted 2 years ago

“Lovely products and prices...will definitely use this company again!”

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Posted 2 years ago

“I'm pleased with the efficiency of the wool factory. Goods are sent quickly. Their prices are competitive and the yarns are of a good standard.”

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Posted 2 years ago

“Fantastic service and prices. Beautiful wool. Quick delivery”

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Posted 2 years ago

“Always very satisfied with yarn purchased and also with customer service.”

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Posted 2 years ago

“Excellent product and great service. I will buy from you again.”

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Posted 2 years ago

“Had a little hick up but was sorted very quickly and I would like to say a massive thank you to everyone at the wool factory. Lovey website to use and quick delivery”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 8,960 reviews