The Stem Reviews

Name: The Stem
Rating: 4.91

4.9 Rating 4,918 Reviews

98 %

of reviewers recommend The Stem

4.9

Based on 4,918 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Stem:

London’s sustainable online garden centre. Plant-shaped happiness direct to your door.

Visit Website

Email:

info@thestem.co.uk

Location:

London, ,
E10 7QP

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The Stem 5 star review on 3rd April 2023

1031

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service with the option to pick a delivery date that suits you. Plants arrived quickly and are very healthy, well worth the money. Unfortunately a plant pot arrived broken, The Stem quickly resolved this and have sent out a replacement with no hassle. Will definitely be using them for all of my future plant orders.”

The Stem 5 star review on 21st January 2023

Helpful Report

“Speedy service, plants in fantastic condition, and useful advice on how to care for them.”

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“Very happy with my delivery. The woman who did the delivery was very friendly and my plant arrived safely. The plant is very healthy and beautiful. Happy with everything!”

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“Information on the website was useful and relevant; prices were reasonable and ordering was easy. Delivery was prompt and punctual. The plant (a peace lily) is beautiful and exceeded my expectations.”

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“Beautiful plans and a quick delivery. Absolutely love the big leaf monstera. Thank you so much to the Stem. I will definitely order more soon again.”

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“Im delighted with my plants and with the service. Everything seems to be done with care and I will be using The Stem again. Great follow up information is available to help look after the plants.”

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“The plants arrived in the best condition, absolutely stunning. Thank you. I’ll try my best to follow your example 😋”

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“Super fast delivery and stunning plant, will order more. Furnishing my new flat! 10/10”

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“Ever so since my leopard Lily was finally delivered - it got missed off rtfs first delivery it’s been limp and looks like it’s dying.”

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“Plants arrived exactly as depicted and securely packaged. Very happy with my new additions they are stunning.”

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“My plants are prefect! Thank you for the extra care you took to pack my order.”

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“Such beautiful plants! And quick delivery! Thank you so much”

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“Easy to order, super fast delivery and the plant arrived in terrific condition.”

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“I ordered 3 plants and one came with the plastic pot broken. Can’t think what they been through to make that pot to get broken like that. All 3 plants were squished in a narrow box and because of this the largest plant had all the leaves crumbled and a couple fell down because of the bad packing. I love my new plants, but the business could improve. There are many shop plants online, I don’t think I’ll buy again from here.”

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“Smooth delivery, on time and my plant looks great”

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“Beautiful plants, fantastically packed with zero plastic.”

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“Cane across The Stem while googling different types of houseplants. I ordered two plants from them, the website gave plenty of information on how to care for the plant and the price was really reasonable. The plants were delivered carefully and the plants were in really good condition m. I’ll definitely be ordering from them again.”

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“Great service. Prompt delivery. Wonderful plant! I made a spelling mistake in my gift card and they corrected it for me. Overall, lovely experience! Will definitely be getting another plant v soon :)”

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“Beautiful plant and quick delivery. Have used before and been happy with the plants.”

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“Great service when needed to change my delivery date. Plants are awesome and all care guides included for a newbie like me”

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The Stem is rated 4.9 based on 4,918 reviews