Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,129 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 27th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased BAL grout flex wide joint (white) .As a DIYer rather than a tiler I wanted a slow set grout for thick heavily textured vintage tiles .Very happy with this grout a nice crisp white a good colour match for my Carrara Marble fire place.”

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Posted 2 days ago

“Ordered online, very easy, excellent prices. Picked up in person, where I did have to wait for a long time- no way to get attention, I just had to wait for someone to see me from the other side of the warehouse. Once someone did come over, it was quick and very helpful service. I’ll definitely buy from you again, just please install a working system to alert the staff to someone waiting to collect.”

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Posted 6 days ago

“Although the person dealing with the purchase was absolutely lovely and very helpful, as it was a reorder there were a couple of things that made it very difficult. Mainly the batch number, very difficult to find and on one design we had to guess! Also the availability of tiles, I went in the shop on a Tuesday but the tiles will not be here until Monday. That is tricky because by the time you need more tiles, you really want them there and then.”

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Posted 1 week ago

“Ultra quick delivery”

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Posted 2 weeks ago

“Prompt delivery but product damaged in transit”

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Posted 2 months ago

“EASY ONLINE ORDERING, READY WHEN STATED.”

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Posted 2 months ago

“I was let down on a particular tile from another online company, after phoning endless companies for a similar looking and sized tile I found The Tile Experience had just what I needed. (great costomer service on the phone). I paid for the next day delivery and it did not let me down, the tiles arrived the next day by 9am. and all in good order and well packed. (unlike the other company) However The delivery cost was quite expensive, I believe I paid over £50 on 8m2 of tiles, and the quality of the tile was not the best, they broke quite easy in the tile cutter and were on the thin side. This said they got me out of trouble on a job and that could have set me back a couple of weeks. Thank you”

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Posted 3 months ago

“Good delivery time. Love these tiles. Unfortunately two of them are chipped.”

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Posted 4 months ago

“The Tile Experience were fine, good communications etc. The lack of the final star is down to their carrier APC being a day late delivering”

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Posted 4 months ago

“I needed to order three sample tiles for a job we have coming up soon. There was an offer for 'free' sample tiles. I was not able to work out how to take you up on the offer?? The samples are fine and we will order soon. Just a comment”

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Posted 4 months ago

“Great product Delivered on time. Dropped a star because the 2 bags of tile adhesive were left on my doorstep and I had to wait until my husband got home to move the bags because they were too heavy for me to lift.”

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Posted 7 months ago

“Took a while to get my goods should have been next day didn’t receive til two days later”

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Posted 7 months ago

“Sent an email with measurement of area needing tiling and information of tiles required. Immediate response with quantity needed to order on their website. The tiles are perfect and quantity was spot on an look great! The only issue I had was the website wasn't as clear to navigate and occasionally had to refresh, login in/log out.”

Tile Experience 4 star review on 26th June 2024

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Posted 8 months ago

“Quick delivery of product and good value compared to competitors”

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Posted 8 months ago

“The website is easy to use the postage is super fast but my tiles turned up today and there all smashed to pieces so I cant even see what there like maybe u need to pots in boxes rather than wrapped in bubble wrap in a postage bag”

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Posted 8 months ago

“Delivery as stated, good price, tin a little dented. Have yet to use but sure it'll be fine.”

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Posted 9 months ago

“Super service, I only needed a small amount of tiles. Unfortunately some were damaged in transit and Tile Experience replaced them by return of post. Very good service.”

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Posted 9 months ago

“Great service and delivery! 😊”

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Posted 10 months ago

“Very good service all round”

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Posted 10 months ago

“I ordered a sample tile which I needed to check would match existing tiles in our kitchen. The sample arrived within a couple of days. It was actually broken which was a pity, but as I only needed to check if it matched, that wasn't really a problem.”

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Posted 10 months ago

Tile Experience is rated 4.8 based on 2,129 reviews