The Phone Casino Reviews

Name: The Phone Casino
Rating: 4.28

4.3 Rating 1,203 Reviews

81 %

of reviewers recommend The Phone Casino

Company Reviews

Metrics

Info

4.3

Based on 1,203 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0208 815 5093

Email:

support@smallscreencasinos.com

Location:

Inchalla Le Val Alderney
GY9 3UL

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The Phone Casino 5 star review on 29th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my opinion the casino is very good. There are many popular games where you can win a good amount of money. When it comes to customer service, I'm impressed. Although there is no live chat, correspondence takes place via email and is very fast. The customer service is very professional and helpful. Regarding payments. If it is a large quantity, it will not take 5 minutes. However, if it is less than £500, payment is almost immediate. After all, it's important that everything is perfect. It's not like the casino is doing anything special to avoid paying withdrawals. They need to check documents to be safe when it comes to underage customers. This is something that is really very important. The payout period is 1-5 days. I received my payment on the third morning and it was a very big win. I know that when you win, you want to get your winnings as quickly as possible, but sometimes a little patience also helps. 🙂 Maybe I was very lucky to win a large sum of money, but in order to win it, the casino must have fair odds. I think this is a very good casino. The cool thing is that they listen to their customers and constantly want to improve. Thank you, The Phone Casino”

Helpful Report

(815016) - Posted 3 months ago

“Best one I’ve used so far., biggest win I had was £500 with the first time using.”

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(1147508) - Posted 3 months ago

“Withdrawal take to long 1 week!!! When I deposit take 2 second ...”

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(1258619) - Posted 3 months ago

“Not bad.....”

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(1259165) - Posted 3 months ago

“Absolutely terrible site lots deposited the return on the slots is the worse site I’ve played on not one win or bonus seriously don’t bother absolutely shocking !!”

Helpful Report

(1258000) - Posted 3 months ago

Hi Angela, I asked the CS team to comment: "This customer was playing high volatility games which offer less frequency of wins, so less wins but more value. The customer chose to carry on playing rather than withdrawing when she could. Looks like a limit was hit on the account and then they withdrew the remaining balance." Just for your information, lower volatility slots will pay our more frequently. Also all the slots are regulated, tested and approved before release. We cannot influence what happens on them - quite rightly so. I'm afraid it looks like you were just unlucky. I apologise if that's not the answer that you were looking for and we hope we can do something else to welcome you back again. Kind regards The Phone Casino

Posted 2 months ago

“Good games and availability as a casino however, the amount of issues encountered around deposits and wagering and being asked to upload personal sensitive information several times! Not just once or twice and within the space of just a week.”

Helpful Report

(560182) - Posted 3 months ago

“Great games good customer services very fast pay out”

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(1049664) - Posted 4 months ago

“So I received an email from the phone casino asking me to leave an honest review… here it goes… I’m leaving 3 stars for NOW!! The site has decent well known games; good layout, easy to navigate seems to have a great pay out too. Customer service via email are very very prompt at responding too queries etc. employees I have spoken too have been kind and patient with me. However the online chat appears unavailable 24/7 and can’t seem to get through via phone - but I guess the support via email makes up for that? I won just over 5k. I requested to withdraw 2k 2k 1k and £400 (at the same time) The £400 was paid literally instantly in seconds, the other 5k I’m still awaiting. I emailed support querying why the £400 was instant and not the 5k.. who corresponded promptly within the hour letting me know all withdrawal requests are subject to checks and to be approved by the accounts team. I was congratulated on my wins and told my 5k withdrawal would be cleared within 1-5 days. I made my withdrawal 02/08/2024 On Wednesday (tomorrow) 07/08/2024 will be five days unless excluding the weekend it will be 09/08/2024 I’m expected to receive my funds into my bank. However, I have tried to log into my phone casino account and now I have too submit additional information about employment & income. Prior to this I had sent in passport, license and housing letters and all was approved. They released the £400 instantly so I’m not sure why after being approved and releasing part of my winnings this is popping up ? I’m pretty sure it has nothing too do with my withdrawal as it is already in progress, and does not comply with license condition 17 - customer identity verification. However seeing some of the reviews online has put some doubt into one’s mind! Amid those there are a fair few positive reviews too!! 😊 I shall update this review and confirm when my withdrawal has been cleared !! And boost this review too a 5 star !! Hold tight! !”

Helpful Report

(940973) - Posted 4 months ago

“I love the site .. most of all if I've had an issue the customer service team are swift to answer and resolve the problem efficiently”

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(202826) - Posted 4 months ago

“I like it it's easy to use and simple to navigate. the only downside for me is when in the bonus of certain slots the return seems severely underweight”

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(1199211) - Posted 4 months ago

“Enjoying playing until I had a big win and then my account got blocked instantly eventually re opened account but still waiting for my winnings even though other withdrawals have been the same day I’m 5 days in and still waiting”

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(446603) - Posted 4 months ago

“I like this site its easy to get around plus it as my favourite game i love to plau”

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(761847) - Posted 4 months ago

“I have been awaiting a refund on my winnings for over 6 days No updates to my emails Don't answer telephone lines Can't get a update It's a large amount of money I want this resolved asap”

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Posted 4 months ago

“I like this casino has alot of games that are great including some classics like world leaders. Excellent but still waiting for alot of money to come through to my account. Over a grand.”

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Posted 5 months ago

“Ive had some of my best wins on this casino they are not often but really bigs wins when they come”

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(1202331) - Posted 5 months ago

“Amazing online casino”

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(1216865) - Posted 5 months ago

“Found the site confusing, after opening an account I made a deposit but was then unable to find the welcome offer showing in the beginning Then tried to withdraw my monet and couldn’t as I had used Apple Pay which I wouldn’t have done if I’d known I couldn’t withdraw to it. Really disappointed with the whole thing.”

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(1235170) - Posted 5 months ago

“I think the site is great but could offer more in the way of comp points or bonus rewards for play etc.. It's got a great option of games. Just lacks loyalty for deposit and play”

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(842069) - Posted 5 months ago

Thank you so much for your feedback. We will be offering some more bonuses and achievements shortly, however, in the mean time you can choose from 100's or rewards and bonuses by paying Mr Wonga or looking in the main menu under You offers. In the mean time we'll do more to improve. regards The Phone Casino

Posted 5 months ago

“LOVE IT!!! GREAT STUFF GREAT CUSTOMER SERVICE FAST WITH REPLAY'S AND FAST CASH OUTS NO HAD ANY PROBLEMS SOO FAR, KEEP IT UP DEFFO RECOMMENDED :) :) :)”

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(1140492) - Posted 5 months ago

thank you so much for your lovely review. Have a great weekend. Kind regards The Phone Casino

Posted 5 months ago

“Good choice of slots very quick payout if you are lucky”

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(1069385) - Posted 7 months ago

Hey Jane, thank you for your review. Continue to be lucky and have a great weekend. Kind regards The Phone Casino

Posted 5 months ago

The Phone Casino is rated 4.3 based on 1,203 reviews