The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.58

4.6 Rating 2,974 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 2,974 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 30th January 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery and product looks great”

Helpful Report

Posted 11 months ago

Hello, Thank you for your five-star review! We are so pleased to hear that you are happy with our service. Kind regards The Panel Company.

Posted 11 months ago

“Excellent products at unbeatable prices,with fast reliable delivery,carefullydelivered by friendly drivers”

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Posted 11 months ago

Hi Stephen, Thank you for taking the time to leave us a review. We truly appreciate your positive feedback! Kind regards The Panel Company

Posted 11 months ago

“Fantastic product at a good price. Really pleased with delivery and communication. Love the finish, fitting was ok once we got the hang of it. Would recommend.”

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Posted 11 months ago

Hi, Thank you for the kind words and taking the time to share your experience! Kind regards, The Panel Company

Posted 11 months ago

“This was my 3rd order from the Panel Company, no issues at all, good product, well packaged, proffessional and polite delivery staff, and good value, will be placing another order later in the year, thankyou.”

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Posted 11 months ago

Hi Gary, We appreciate the kind words and you taking the time to leave us a 5-star review. Thank you for choosing and continuing to use The Panel Company! Kind regards, The Panel Company

Posted 11 months ago

“Panels ordered 30/1/24. No communication received regarding delivery by 8/2/24 so I emailed Bristol. I received an answer within an hour stating that these panels are delivered direct from manufacturer, and I was given a delivery date for 16/2/24. This raises two questions; if the delivery is direct from the manufacturer and a date can be arranged within an hour, why was this not done when the order was placed to save me having to wait eight days, and then having to chase it; and secondly, if I had not initiated contact how long would I have been kept waiting before someone actually bothered to do something about arranging the delivery? The delivery is due tomorrow, we will see whether that happens.”

Helpful Report

Posted 11 months ago

Hello Doug, Thank you for your feedback and we are truly sorry that you have received such poor service, this is not how we strive to treat our customers. We are also very sorry that you have had no choice to leave us a poor review on reflection. This kind of delay does not usually happen with orders and rest assured we will be investigating this further. Kind regards The Panel Company

Posted 11 months ago

“Bought 3 panels delivered quickly. Under ordered so had to purchase another. Unfortunately despite giving the batch number the latest panel was a different shade but had to make doas there was at least 2 months between the deliveries. The lady dealing with my additional order was lovely. Helpful, friendly and professional. Lesson learned here , dont guess how many you need.”

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Posted 11 months ago

Hello Angela, Thank you for taking the time to leave us a review. I'm so very sorry we didn't have the batch number you required. Due to popular demand on certain panels we will have sold out within the two months gap between orders. I am very happy to hear that your customer service experience was positive and I will pass the feedback on to our team. If you need any further assistance please don't hesitate to contact us. Kind regards The Panel Company

Posted 11 months ago

“I have bought numerous shower panels from the Panel Company. The service has always been excellent and there as been no issue with anything being damaged and the price is cheap. I will be buying more for new projects soon. Thanks Panel Company. PJE DELANEY PLUMBING SERVICES”

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Posted 11 months ago

Hello Phil, Thank you for taking the time to leave us a positive review. We really appreciate your kind words. Kind regards The Panel Company.

Posted 11 months ago

“My items are still yet to arrive - over 12 working days (16 total). After no correspondence after 10, I called to find kut where they were, to be advised they were die to be delivered on Thursday, but that they didn’t know why it was so late. I was given the local depot in Bristol, who too didn’t know why it was so late, and advised they would call me back Monday to inform me why and if it could be delivered earlier - today is Wednesday and still no phone call. Furthermore, the website advises that ‘you will be contacted 24hrs prior to delivery’….with delivery advised to me by phone that it would be Wednesday, I al overdue this prior notification, so I am expecting that my delivery will not be made tomorrow…and will run deep into the 3rd week of waiting, maybe even the 4th”

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Posted 11 months ago

Good morning Joshua, Thank you for taking the time to leave your review. Firstly please accept my sincere apologies for the delay with your order. I can see that your order is out for delivery today with our driver, a text message notification is sent the day before however, I can see we have a landline number for you so I'm very if you didn't receive this. I am also very sorry that you did not receive a further telephone call that you requested. Rest assured your customer experience is very important to us and the issues you have raised today will be looked into and raised with the manager of the branch handling your order so we can make improvements. If you require any further assistance please don't hesitate to contact our customer services on 01709 828339 or by email at info@panelcompany.co.uk Kind regards The Panel Company

Posted 11 months ago

“went to the end to buy then £50 delivery…..no way”

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Posted 11 months ago

Hello, Thank you for your feedback. We do offer free delivery on order overs over £75 however, there is a £50 delivery charge for any special order items such as "Showerwall". Unfortunately this is a standard delivery charge set by the supplier. We do have alternative solid core panels that we stock if you would like to email for more information at info@panelcompany.co.uk and I would be happy to discuss other options with you. Kind regards The Panel Company

Posted 11 months ago

“Delighted with my panels the pattern is exactly as it looked online. Great price too”

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Posted 11 months ago

Hi, Thank you for taking the time to leave us a 5-star review! We're thrilled that you're happy with your new panels. Kind regards, The Panel Company

Posted 11 months ago

“These panels are brilliant used to redo inside of conservatory roof with insulation between them and the polycarbonate glass. Going to get some more for my en-suite shower. Really really pleased Thank You”

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Posted 11 months ago

Hi, Thank you for the kind words! We're thrilled that you're happy with your new panels. Kind regards, The Panel Company

Posted 11 months ago

“Prompt delivery, reasonably priced. Easy to use panels”

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Posted 11 months ago

Hi Victor, Thank you for taking the time to leave us a 5-star review and sharing your experience. Kind regards, The Panel Company

Posted 11 months ago

“I had an issue which was quickly resolved. The handover from the delivery driver was good,”

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Posted 11 months ago

Hi Alan, Thank you for taking the time to share your positive experience with our customer services team and delivery driver. Kind regards, The Panel Company

Posted 11 months ago

“Over the moon with quality & service.”

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Posted 11 months ago

Hi Patricia, Thank you for the kind words and taking the time to leave us a 5-star review! Kind regards, The Panel Company

Posted 11 months ago

“Great product and looks amazing up on the wall”

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Posted 11 months ago

Hi Paul, Thank you for taking the time to leave us a 5-star review! We're thrilled that you're happy with your purchase. Kind regards, The Panel Company

Posted 11 months ago

“Very good service & panels are better quality than I expected, Overall very satisfied 😊”

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Posted 11 months ago

Hi Paul, Thank you for the kind words and for giving us a 5-star review! Kind regards, The Panel Company

Posted 11 months ago

“Have not put the panels up yet, but so far everything has been excellent. The price was good, delivery excellent and quick and the panels look very good. Looking forward to putting them up.”

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Posted 11 months ago

Hi Mike, Thank you for taking the time to give us a 5-star review and for sharing your experience. We hope you love your panels even more once they're installed! Kind regards, The Panel Company

Posted 11 months ago

“Well priced and good quality, great communication regarding delivery, delivered on time and the driver was courteous, what more could you ask.”

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Posted 11 months ago

Hi Darren, Thank you for sharing your experience and for leaving feedback about our delivery service! Kind regards, The Panel Company

Posted 11 months ago

“Great friendly fast delivery . Product looks great not fitted yet but very happy so far”

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Posted 11 months ago

Hi, Thank you for taking the time to give us a 5-star review! We hope you love your panels even more once they're fitted. Kind regards, The Panel Company

Posted 11 months ago

“I found the Panel Company online whilst looking for shower panels. Their website is very informative and there is a good choice of products. I telephoned prior to ordering to discuss the items and delivery and their customer service has been excellent from the start. Great company, affordable products and I would use them again and I highly recommend them.”

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Posted 11 months ago

Hi Karen, Thank you for the kind words and for sharing your experiences. Kind regards, The Panel Company

Posted 11 months ago

The Panel Company is rated 4.6 based on 2,974 reviews