The Panel Company Reviews

Name: The Panel Company
Address: Amen Corner, College Road, Rotherham, Huddersfield
Rating: 4.57

4.6 Rating 3,381 Reviews

89 %

of reviewers recommend The Panel Company

4.6

Based on 3,381 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01709828339

Email:

info@panelcompany.co.uk

Location:

Amen Corner,
College Road,
Rotherham
Huddersfield
S60 1EY

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The Panel Company 5 star review on 30th March 2025

338

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order for aqua panels and other items 3 weeks ago for a project I was working on - the order confirmed with a 7-10 day delivery advised, on day 10 I contacted to be told another 2-3 days. I called again this week to be told initially I had no order, then they found the order but the items were out of stock and would be some time next week - I explained the story so far to be met with very little empathy for my situation, when I asked for a refund so I could source the panels elsewhere I was told 7-10 days to refund. They offered to call me back the next day with an update, the update came and I was told delivery would be 26th September - which although annoying still meant I could complete the project in the time frame. I was yesterday updated with delivery would be next week due to an issue with the van. When I explained the urgency and what else could they do considering the delays I had already encountered - their only suggestion was I drive from Birmingham to Huddersfield to collect myself and they would compensate me. I have this morning driven to collect the items to be met with no apology, no compensation and further out of pocket due to a days work being lost and fuel. I have experienced really poor service, they may answer the calls but lack of urgency to complete orders and resolve issues needs to be addressed.”

Helpful Report

Posted 6 months ago

Good Afternoon, Thank you for your feedback. After speaking to all the staff that were involved in your delivery, the initial delay was compounded by our delivery vehicle being involved in an accident. We did communicate every step but accept that your delivery fell below our delivery expectations. My understanding is that our customer service team have been in touch. We do value your custom and if our service level drops below our standards we will do everything possible to find a solution. Regards Panel Company Customer Services

Posted 6 months ago

“I ordered the blue stone, showerwall panels. I was advised that they would be delivered on Tuesday but they didn’t arrive. I telephoned the panel company and they contacted showerwall. They and I in turn, were advised that the product could not be produced or delivered until the end of September. I asked for the order to be cancelled and that my money be returned. This was done but 2 days later the boards turned up. I was about to telephone you to tell you that they had arrived and that I needed to purchase them. However our bathroom fitter opened the boxes to find that one was tongue and grove and that the other was flat sided and together they were useless. I telephoned you and you picked them up 3 days later. I have now finished my bathroom but purchased the panals elsewhere, but not the blue stone.Therefore you can imagine my experience with the company is one that I would like to forget.”

Helpful Report

Posted 6 months ago

Hello, Thank you for bringing this matter to our attention and we are deeply sorry for your experience. Our solid core range from Showerwall are dispatched directly from the supplier and we are so sorry to hear that this happened. Our customer satisfaction is extremely important to us and we agree that the service received was unacceptable. On reflection we understand that this has left you with no choice but to leave a bad review and rest assured we will speak to Showerwall and investigate this further to prevent this happening to any of our customers in future. Please accept our sincere apologies once again for the inconvenience this has caused. Kind regards, The Panel Company.

Posted 6 months ago

“I have communicated with Panel Company to raise my concern over my order and have been assured that it will be delivered on time. Unfortunately, I found out that one of the Panel Company's staff has cancelled my order and at the end did not arrive on time which cost me more than days of labour's fee. Later it was resolved after I talked to more knowledgeable staff. But it was only by luck that I have decided to picked up the phone and tried to find out the status of my order. I also found out that one of the end cap that I received has smaller size (i.e. 6 mm) than 8 mm that I ordered.”

Helpful Report

Posted 8 months ago

Hello, Thank you for taking the time to leave your review. We are deeply sorry to hear of your negative experience. Rest assured this is not a regular occurence and we can see that a partial refund has been processed for the inconvenience this has caused you. We appreciate your feedback and we are currently making adjustments so this doesn't happen again. If you need any further assistance, please don't hesitate to call our customer services on 01709 828339. Kind regards, The Panel Company.

Posted 8 months ago

“The second order you sent me was a different match to the first”

Helpful Report

Posted 9 months ago

Hello Phillip, Thank you for taking the time to leave your review and we are very sorry to hear of your negative experience. Like wallpaper, all our panels are manufactured with batch numbers which means there might be a slight colour variation. Due to the significant time between both orders unfortunately, it looks like we may have changed batches within this time. Our customer satisfaction is of high importance to us and if the panels are not yet installed on this occasion we will be happy to exchange these to the same batch. Please contact our customer services for further assistance on 01709 828339. Kind regards, The Panel Company.

Posted 8 months ago

“DON'T ORDER FORM THESE CLOWNS ! The website says in stock, I ordered they took the money then said sorry out of stock, we will let you know when we have them in stock again. They haven't suggested a date or a time scale. Useless staff at London branch rude and unhelpful.”

Helpful Report

Posted 10 months ago

Good Morning, I sincerely apologise for the customer service received, this is not representative of the standards we strive for and we will speak to the depot involved to better understand the issue. In this instance, the product you ordered was in stock but required a transfer from our central warehouse. This is a rare occurrence and should have been communicated to you promptly. Regards Panel Company Customer Services

Posted 9 months ago

“3 of the 4 panels arrived damaged. They were only in a thin layer of cardboard which doesn't offer enough protection if care isn't taken. Then called up to speak to customer services who said they would arrange replacements, 5 days later and I've not heard anything and had to chase to see despite me saying I was on a deadline for completing work. Really disappointed”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review. We appreciate all feedback good and bad as this helps us to make improvements where necessary. Firstly, we are so sorry to hear that one of your panels arrived damaged and we will request and immediate update for you on the replacement. We will arrange for our customer service team to contact you directly to confirm your delivery date. Kind regards, The Panel Company.

Posted 11 months ago

“Absolutely shocking quality panels was t what was expected or what was on the picture when ordered would like to return please”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review. we are sorry to hear that you are not happy with the panels. We will arrange for our customer services to contact you directly to confirm a collection date. Kind regards, The Panel Company.

Posted 11 months ago

“Bought panels waited for delivery nobody arrived. The driver told the manager he couldn’t find the address when a sat nav brings you to the gate! Another delivery arranged. Waited again but this time an installer was also waiting to fit the panelling. Nobody arrived. Phone call was made to be told that no paperwork was there and our order wasn’t loaded. Fitter went to another job but needed 50% of his money. We received 20% refund and a man with a van delivered our order 2 hours after stated. What a joke”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review. We are very sorry to hear of your frustrating experience and we are truly sorry that this has happened. Please know that your situation was an exception and we regret that we missed the mark. We understand that you have spoken to the customer service manager but rest assured we will be investigating this further. Kind regards, The Panel Company.

Posted 11 months ago

“Order placed 26/3/24 and full payment taken. Still waiting to hear about delivery!!”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your review and for bringing this to our attention. We are sorry to hear of your negative experience. We will look into this immediately for you and a member of our customer service team will contact you directly to confirm your delivery date. Kind regards, The Panel Company.

Posted 11 months ago

“Never buy off this firm ! They say 4 to 7 days delivery, after 10 days they delivered the wrong stuff, no apology, driver said he would sort it and deliver next day ( didn't hear from them ! ) left to me after another 4 days to chase them up , after several ,more phone calls they have promised ( verbally) to deliver in 4 days time , what poor customer service ! No email to confirm, And I'm still waiting so watch this space !”

Helpful Report

Posted 11 months ago

Hello, We are very sorry to hear that you have had a negative experience and thank you for bringing this issue to our attention. Rest assured our customer experience is of high importance to us and we are looking into this immediately to ensure this issue is resolved promptly. We will arrange for our customer services to contact you directly. Kind regards, The Panel Company.

Posted 11 months ago

“Was given a 1 hour time slot when ordering then it went to 2 hours then it went to 2.3/4 hours not a good company or honest company in my opinion hence wont be ordering again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We are sorry to hear that our delivery didn't meet your expectations. Although we do aim to deliver within the 1 hour predicted time slot, from time to time our drivers may experience delays when travelling distance on the motorway due to accidents that are unfortunately not in our control. Our delivery system will always notify you by text to keep you informed of any changes to the expected time of arrival. We are sorry once again for the delayed delivery, we can see after looking into this that our driver was running approximately 45 minutes behind. Rest assured this wasn't intentional. Kind regards, The Panel Company

Posted 11 months ago

“Order placed 30/1/2024, eight days later no contact regarding delivery date so as advised I contacted Bristol. They called back within the hour to advise that delivery is direct from the manufacturer, and I was given a delivery date for a further eight days later 16/02/2024. I replied and asked why, if a delivery date could be arranged with the manufacturer within an hour, why was it not done straight away when I placed the order, instead of keeping me waiting for eight days, and then me having to chase it up. Delivery was made on that day, but as I had already suspected, not by someone from the manufacturer, but by a panel company driver. I emailed a complaint and received a response stating that this would be passed up the line to higher management who would investigate and either call or email their response. As of todays date 29/03/2024 I have heard nothing I assume that their investigation is being done so methodical and in depth that it is taking this long ?, or could it be that they have washed their hands of it ?? Won't hold my breath for a response anytime soon. Disgraceful customer service.”

Helpful Report

Posted 1 year ago

Hi Doug, Thank you once again for reaching out to us. We are unsure why you have not received our response to the investigation. We will be emailing you directly with a view to resolving the issue in hand. Kind regards James

Posted 1 year ago

“Unreliable Unreliable, bad communication, no order tracking. You get a text message to say order being delivered, then on the day they message you to say delivery cancelled due to "unforeseen circumstances". Called up customer service, get told driver is sick. I tell them ok this order is important and it's 175 mile journey for me, want to make sure this doesn't happen tomorrow for when it's rescheduled and they have a different driver. Customer service say that it would be unbelievable coincidence if there was another delay. Next day comes..... another text message... "Due to unforeseen circumstances....." Well now they're just taking the **** Called them up and told van has broken down. They've got some cowboys working in logistics. Cancelled the order after they said they'd definitely deliver it next day. Can't trust them to deliver, imagine if you have an issue with the product what a hassle it will be to get it rectified. Their Logistics manager isn't brightest spark either. Absolutely pathetic.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your feedback and for bringing this to our attention. Firstly, please accept our sincere apologies for the unsatisfactory experience with us. Having a cancelled delivery is a very uncommon instance and we are so sorry to hear this happened more than once. We will be investigating this further with the branch concerned to prevent this from happening in the future. We will arrange for our customer service team to contact you directly. Kind regards, The Panel Company

Posted 1 year ago

“Still waiting for the order I placed on 4th March. Its now the 20th. No communication. Contacted the assigned warehouse (Bristol) to find out what's going on and got an email back saying there been a stock issue my items are due soon. No suggestion of time frame of likely delivery! Terrible lack of communication and transparency.”

Helpful Report

Posted 1 year ago

Good morning Elliott, Please accept our sincere apologies for the delay with your order, this doesn't usually happen and we will investigate this immediately. We will contact our Bristol branch for an update and we will arrange for our customer service team to contact you directly to confirm your delivery. Kind regards The Panel Company

Posted 1 year ago

“Still waiting for delivery, 3 weeks later with basically no communication.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback and for bringing this to our attention. We are very sorry for the delay with your order. Rest assured this doesn't usually happen and we are looking into this immediately. A member of our customer service team will contact you directly. Kind regards The Panel Company

Posted 1 year ago

“Unfortunately, it’s been nearly 3 weeks since I purchased panels from this company and to date I still haven’t received the goods that have been paid for. Disappointingly, no asssurance has been provided in regard to a firm date of when I can expect them either - so I’m not impressed!”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear about your disappointment with us and we will do our very best to put this right for you immediately. We will contact the relevant branch dispatching your order and they will contact you directly today to confirm your delivery slot. Kind regards The Panel Company.

Posted 1 year ago

“Very bad customer service,has no skills to deal with customers. My order came short ,they knew about it they played dumb,cost me more money to go and buy from some where else as they advised me , because is too fare to deliver what's missing which is not my problem. They only give a refund for what's missing they didn't take any responsibility for the extra cost a curred or my time dealing with them missing me about.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you have had a negative experience. Our goal is always to provide excellent customer service and we are so very sorry that you feel this wasn't the case. Thank you for bringing this to our attention and we will be investigating this further. We will arrange for our customer services to contact you directly to discuss. Kind regards The Panel Company.

Posted 1 year ago

“I am not happy about the product, I order two times and the first one was fine but I needed a second order to complete the wall and then the panels arrived a little off and the long one was shorter then the first order and the background and sides were white instead of black, which was what I ordered. I struggled to complete it but I managed to do it because I had no choice.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave your review. I am sorry to hear that your experience hasn't been positive. Looking into this further I can see that the two orders were placed some time apart, like wall paper our panels have batch numbers and likely within that time the batch numbers have unfortunately changed. Our customer satisfaction is of high importance to us and if you would like to contact us directly, we will be happy to discuss this further in an attempt to find a resolution. Kind regards The Panel Company

Posted 1 year ago

“Got lost didn’t deliver and still hasn’t been delivered”

Helpful Report

Posted 1 year ago

Hello, Please accept our sincere apologies for the delay with your delivery. Can we kindly request that you call our customer services on 01709 828339 and we will look into this immediately for you. Kind regards The panel Company

Posted 1 year ago

“Panels ordered 30/1/24. No communication received regarding delivery by 8/2/24 so I emailed Bristol. I received an answer within an hour stating that these panels are delivered direct from manufacturer, and I was given a delivery date for 16/2/24. This raises two questions; if the delivery is direct from the manufacturer and a date can be arranged within an hour, why was this not done when the order was placed to save me having to wait eight days, and then having to chase it; and secondly, if I had not initiated contact how long would I have been kept waiting before someone actually bothered to do something about arranging the delivery? The delivery is due tomorrow, we will see whether that happens.”

Helpful Report

Posted 1 year ago

Hello Doug, Thank you for your feedback and we are truly sorry that you have received such poor service, this is not how we strive to treat our customers. We are also very sorry that you have had no choice to leave us a poor review on reflection. This kind of delay does not usually happen with orders and rest assured we will be investigating this further. Kind regards The Panel Company

Posted 1 year ago

The Panel Company is rated 4.6 based on 3,381 reviews