The Original Bed Company Reviews

Name: The Original Bed Company
Rating: 4.81

4.8 Rating 2,345 Reviews

96 %

of reviewers recommend The Original Bed Company

Company Reviews

Metrics

Info

4.8

Based on 2,345 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 4640875

Email:

sales@obc-uk.net

Location:

597, King's Road, London
SW6 2EL

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The Original Bed Company 5 star review on 17th April 2025

DEBORAH

Anonymous

VASILI

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mattress was too deep for frame and I felt unsafe as there was feeling of rolling off the side. Good maytress though in itself.”

Helpful Report

Posted 1 week ago

“Ordering the bed was easy, delivered on time, delivery people where helpful, the bed was well packed and protected however there was a few scuffs and marks on the bed, informed the bed company who at the time where helpful to a point, instead of sending me a small container of touch up paint they sent me a small amount of white powder for me to purchase paint thinners to mix and repair the bed”

Helpful Report

Posted 3 weeks ago

“Nice looking bed, not as well made as it could be or priced at.”

Helpful Report

Posted 1 month ago

“We bought the Juno Cashmere mattress. Service and delivery were outstanding. So far, sleep and back problems have also improved. However, we have two issues: even after two months and daily airing, the mattress still smells strongly (sheep wool smell). Secondly, there are no handles on the top and bottom of the mattress making it really difficult to turn.”

Helpful Report

Posted 4 months ago

“The beds seem great once they are constructed, however, the construction is a bit of a marathon. The construction instructions are very poor. Many of the bolts come already screwed into their destination and there's a high degree of deconstruction before actual construction can begin. The brackets also come tightly inserted into their destination port and it isn't initially clear they need removing. They are also very tight and a struggle to remove. The metal spigots that need inserting into the frame are critically tight and it's very difficult to align the bolt threads. Crossing the threads as the bolts are screwed is a real risk. It's also incredibly easy to construct the brackets and spigots incorrectly, leading to frustrating re-construction. The small rubber pads used to pad the metal slats don't really function well. In summary, good looking beds that seem sturdy once constructed but the construction isn't simple. If you've got limited DIY skills you might struggle.”

Helpful Report

Posted 5 months ago

“The Bed and packaging arrived very dirty. We had to clean it before we put it together. When we told the OBC, they just apologised but no compensation offered. Disappointed.”

Helpful Report

Posted 7 months ago

“Unfortunately the bed we received squeaked and we had to return it. OBC were quick to organise the return and to issue a refund.”

Helpful Report

Posted 8 months ago

“The mattress I bought a few days ago is very good quality and although medium, I find it quite firm. I am trying to get used to it. My main grumble is that I am getting too hot sleeping on it. I have cotton sheets and a light duvet and cotton nightclothes. Tonight I will sleep with the window open. I can't return as I have thrown away the plastic covering it came with.”

Helpful Report

Posted 10 months ago

Hi, Thanks so much for your order and review. If you only bought it a few days ago we'd recommend trying it out and seeing if you get on with it. If not, do note you can still return it within 100 days of receiving your mattress, even if you've thrown the plastic away. We'll send another to package it and then organise collection. In general it is, however, always better to keep the packaging until you're sure you'll get on with your product. This helps save a little plastic. In any case, do get in touch with us on our sales email if you'd still like to return it. The Original Bed Co

Posted 10 months ago

“it is a lovely bed, however all 4 of the threaded bars needed to attach the four top balls on each post were faulty, the threads were not straight and therefore were not fit for purpose. I also had an issue that my mattress was marked due to the protective cover having been ripped (maybe in transit?) and obviously something had therefore marked the mattress. I was able to clean it off. I contacted customer service, about both issues, and was asked for pictures. I only had one picture of the wonky threaded bar, which I sent. That was a month ago now and I have heard nothing. What a shame, because otherwise I am a happy customer, it would of been nice to be sent replacement threaded bars which I am now struggling to find.”

Helpful Report

Posted 10 months ago

Hi, I do apologise if you haven't got a response. This is of course, not the service we expect. I have chased up the customer service team and they will get back to you today. I've also asked the team to send out the spare parts. I'm glad you are happy with the product overall and we'll definitely do everything we can to resolve any issues. Best regards, The Original Bed Co

Posted 10 months ago

“Bed quality good, everything else very poor. Quoted 8-10 weeks delivery, it took 13 weeks and I had to chase 3 times to get a delivery date. Worst of all was the excessive packaging, most of which not recyclable. 3 full bin liners + cardboard boxes and a metal bar, all for 1 single bed. Absolutely no excuse for not using more sustainable/recyclable packaging in 2023, other than company don’t want to pay the extra few pence. Hugely disappointing and inconvenient (had to take it all to the dump as bin men wouldn’t collect it) for such an expensive product.”

Helpful Report

Posted 11 months ago

“We did quite a bit researching beds before buying and settled on the OBC as a specialist. When a bed was chosen, we were quite unprepared for the overpowering stench of the wool component and it was only upon complaining, that we were informed that this would be the case. How could we have known? To the two locations we'd phoned, no-one answered so we emailed with a follow up of the same a week later. Phoned again and a no-quibble replacement was made which arrived the next week. The wool smell was much reduced and the operative had said in advance that he would handpick the wool filling to ensure this. There seemed to be conflicting advice concerning the periodicity of turning and rotating the mattress, and in the end it was admitted that the precise manner of going it was not so critical.”

Helpful Report

Posted 11 months ago

“We had to wait several months as we chose a bed that was not in stock. It arrived on time and the delivery company were communicative and effecient. We were moving beds between rooms so chose self assembly. The packaging is good for avoiding shipping damage but there was an excessive amount of stickytape, clingfilm wrapping and expanded foam. Not great from an environmental perspective. The assembly instructions were clear but a couple of times it would have been better if items were assembled in a different order. The design uses many, many more nuts and bolts to our other iron beds - one uses none. Factory quality control appears to be lax, as another reviewer notes the slats are rough, poor quality wood with splits has been used. The slats only rest on the frame, so there is an instruction to not slide the mattress over the slats to avoid them shifting. All our other beds (5) have retention for the slats to avoid this problem. Turning a heavy matress on this bed is likely to cause slats to come adrift! The inserts in the posts that take a threaded stem that the finials are attached onto were very badly aligned (picture below all 4 were misaligned). I was able to correct this with a mallet and a block of wood, but a simple jig at the factory avoid this manufacturing defect, which I expect is routinely corrected on site by their assembly staff. We are happy with the bed, which is in a guest room, but would not buy from this company again.”

Helpful Report

Posted 1 year ago

“The bed is great, packaged beautifully. But there were a lot of things that could be done better. This was a very expensive purchase, bought online. I received an online confirmation of my payment and delivery date, 8-10 weeks and that was it. I telephoned to confirm that the order was in progress, the person was very helpful, 8-10 weeks as advertised. I called a second time at 10 weeks, again very helpful, delivery was scheduled for 11 weeks, as I was in Scotland so that takes a bit longer! You need to up your communication instead of customer prompting everything. A 'thank you for your order and here's what will happen now...' would be a good addition. The delivery company were helpful when I called them, but I missed my first chosen delivery slot as their online system for confirmation didn't work. It's a big purchase, you need to make the process more personal and professional.”

Helpful Report

Posted 1 year ago

“The entire purchase went well. My only complaint is my bed was bent during transport. I was able to mostly straighten it out; however, it is less than ideal for a bed that costed over $1000. I love the bed.”

Helpful Report

Posted 1 year ago

“It is a sturdy bed, looks nice and was easy to assemble. However, finishing in some areas is not perfect and looks untidy. It is made in India, which is rarely of decent quality. You can dress the bed and hide it, of course, but that is not what I was paying for.”

Helpful Report

Posted 1 year ago

“I have ordered a bed frame and mattress from the Original Bed Company. I was happy with the bed frame but wished to exchange the mattress for another one. The exchange was arranged quickly and without any problems. However, since then I have contacted the customer service several times by email to process the refund of the difference in price (the second mattress was cheaper) and I have not heard back yet about my refund (during the sale process the reply to my email was prompt). This has certainly spoiled my experience with the company”

Helpful Report

Posted 1 year ago

“Product quality excellent, service not so. I had one query overy my delivery, made a call. Whoever dealt me was dismissive and patronising, had all the customer skills of an angry wasp. Great product by the way, just don't expect good service if you have a problem.”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you so much for your review. I will send another email to your personally but I wanted to also publicly apologise if any of our employees wasn't assisting you in a manner which we would like to help all customers. We always want our customers to feel comfortable with our product and our service and we strive to get better each day. Once again, I do apologise for this experience and I do hope we get the opportunity to make up in the future.

Posted 1 year ago

“The bed is lovely but I was very disappointed by the sheer quantity of waste and plastic in the packaging. It was devastating to think of the environmental impact of this sort of packaging.”

Helpful Report

Posted 1 year ago

Hi Kryszia, I'm glad you lone the bed, and we appreciate your feedback on the packaging. It's a very fine balance trying to use as little packaging as possible, and still ensuring a customer's bed arrives in perfect condition. We have significantly reduced our packaging over the years, whilst still ensuring extremely low levels of damage in transit. One of our core beliefs is that something should be made once, and well. That said though, we are continually looking to improve and are actually developing a new packaging system that completely eliminates any plastic, and uses even less cardboard than currently. Your review has spurred us on with this, and we hope to go live with it soon after full testing. Best wishes, The Original Bedstead Company

Posted 1 year ago

“Sturdy and well made. Instructions too generic and very unclear. Colour deceptive, more cream than white.”

Helpful Report

Posted 1 year ago

“The bed is stunning , but unfortunately I emailed and called but got no where . In the video on the site it says beds are adjustable height but not on this bed which is proving a problem.”

Helpful Report

Posted 1 year ago

The Original Bed Company is rated 4.8 based on 2,345 reviews